Crowne Plaza Concord - Concord

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Everything was quiet pleasing with the hotel,sservice was great and the complication with booking was resolved quickly. The only down side was that the mini fridge smelled bad. Like spoiled milk. Other than that everything was great.

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I thought the hotel was clean and the staff was friendly and quick to respond despite the large wedding happening. They put us in a quiet room that was clean and well arranged. Although the blankets were a little stiff and scratchy. The decorum of the reception area could use a little updating but the pool area was both kid-friendly and has a romantic […] touch around the spa with rocks n plants Les mer

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Looks nice but has cheap features with a inconsiderate staff.

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Always consistent, great service, nice hotel, I stay here over the concord Hilton. Strongly recomended.

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My stay at the hotel was great. Unfortunately there was a horrible sewer smell in the room. Since of was staying there only one night I didn't was to go through hassle of changing rooms. Great in door pool with spa. I thought I was going to get a sleep package (as displayed in picture) was not in room. Coffe they supplied had great flavor for hotel […] room stay. Besides the smell which the windows did open slightly to help get smell out my stay was fun. Les mer

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Great

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Nice place, the breakfast is a bargain.

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We had a great time and were elated with the indoor swimming pool. The gym facility was clean however the treadmills need some serious maintenance. Our room was very quiet and comfortable. The handtowel bar in the bathroom wasn't adhered to the wall and the carpets are in need of cleaning.

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I had a great time. The front desk offered me an invitation to the wine and cheese reception. Never been to one. It made my trip!

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beautiful lobby. Nice room. Bed very comfortable but sheets and towels were scratchy. Otherwise very happy for location! Trader Joes across the street in nearby plaza. Front of the hotel is a little difficult to see when you are first coming into town. Lovely place though and plan to use it again in near future.

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Very satisfied. Room could use some maintenance but nothing that would prevent me from returning. Staff very professional and friendly. Pet friendly which is the only type of hotel I will support, regardless of whether traveling with pet. Room had easy outside access and was quiet. Beautiful hotel. I notified my associates that this hotel should be […] on their recommended list. Les mer

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Very good hotel for the price. Nice location, clear room, good service and lobby.

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The restaurant left a lot to be desired. We had breakfast there every day. There was no choice for the yogurt flavor, no muffins other than English, and grape jelly was the only choice. Located in a beautiful atrium, it was too cold to eat there in December so we had to eat inside. Our room often appeared to have been cleaned in a hurry with no attention […] to detail - papers swept off the nightstand, lotion not replaced. It was a basic hotel with no extra niceties. Les mer

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Room needed a more thorough cleaning. Room temp was 67/68 degrees no matter what we set on the thermostat. Heard another customer complaining of the same problem, although they assumed something was broken in their room and just needed to be fixed. I think it's more likely a hotel policy although I don't know for sure. I understand the importance of […] saving energy/lowering costs but customers should be informed if that is the hotel's policy. Desk staff and cleaning staff were very cordial, however. Les mer

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Nice hotel. Large atrium which houses the restaurant, bar, hot tub, pool and sitting areas. Work areas with PC's and phones in lobby. Internet and parking are free, unlike comparable big name hotels. Some rooms come with wired Internet. Staff were very friendly. Room are fine, nothing really fancy. I had a king bed, flat screen TV, desk, small table […] with two cushioned chairs. The only issues I had we're that the bathroom is very small, like most places these days. Also the temperature was either controlled by the hotel or my thermostat was broken. It stayed at 71 degrees, which was horrible, I just like it a bit cooler. I never addressed it with the hotel. There's a lot around, shopping malls, restaraunts, fast food, golf right next door etc. Les mer

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Everything was very nice. The Happy Hour Menu in the restaurant was great! We enjoyed a delicious late-night burger and glass of wine! I had to ask for the "free breakfast" that was listed on my reservation and they said that it was not included. I showed them my printout and they said they "would go ahead and give it to me"... they didn't seem real […] happy about it. Les mer

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It was beautiful clean the staff was excellent the complimentary breakfast was superb

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This is a lovely hotel. The restaurant is wonderful, the staff are friendly. One minor complaint: This is the third time I have stayed there and every time, I get placed in a hall where renovations are taking place or are about to take place. This time, the hallways looked a little ragged. I think perhaps they give the best rooms to customers who book […] directly through them. Les mer

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4adults stayed for 1 night very clean comfortable beds only complaint is very small bathroom!

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The hotel is very good. The price is cheap considering the amenities it offers.

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I left the room all day and i returned to a room that was not cleaned. but when I left in the morning, the maids were on my floor.

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Stay for a night or a week. You won't be disappointed. I had a weeks stay and the place was grand. Quiet rooms that were very clean, smelled clean and kept clean. The restaurant was a pilots above average. Food was wonderful but the decor was hotelish. Still worth the time to eat there. Plenty of parking and lots to do in the area during free time. […] Shopping and good restaurants close by. Les mer

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the clerk who checked us in was rude no frig or microwave in room as promised said my problem was with hotels dot com not him becuse i did not book through hotel direct i was tired and just did not care at the time but i would like evry one to know that the crown plaza does not want hotels dot com bussiness it sees like to me so if youre room isnt right […] they dont care Les mer

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I expected more from a hotel with high ratings in the bay area. The bottom line, there was a loud Halloween party for high-schoolers going on when we arrived so we requested a room far from the banging music. The nice man behind the desk accommodated us well, but the bathroom floor was dirty, the bathroom fan didn't work (as usual in hotels), the "new" […] bed was too hard, and there was a yappy barking dog a few doors down. We were also put in a room right near an outside door that was opened and banged shut all night long. A few hours after we went to bed, the yappy dog people started having a fight in the hallway. At 7:00 AM, as we were walking out to our car the first day, I saw the maid go into a room and begin to vacuum. The next day, I woke up to the vacuum running in a room near me. Les mer

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Crowne Plaza had the most thoughtful customer service I've encountered at a hotel in many years. We checked in late, as the restaurant was closing, and the front desk person ran to make sure they kept it open for us -- and brought us the menu to peruse as we checked in. At the restaurant, service was superb...even though we were keeping the waiter late. When […] I went to the hotel "market" at 1 a.m. the following night to get two bottles of water, the desk clerk was busy checking in a large party that had a problem with a reservation. He was on the phone, plus dealing with the foreign-speaking guests, and I thought "Oh, no, this will take forever." But, no, he spotted me, excused himself, rang up my $3 purchase, and then went back to the complicated reservations. Yay! The rooms were older, and quite modest (the bathrooms are very small) but the counters, furniture, beds, and carpeting had all been updated. The room had a large workdesk with good electric outlets for the computer. It had a refrigerator (not one of those silly mini-bars) and a microwave — how practical and convenient! We loved have a refrigerator! The towels were thick and wonderful. And, best of all, the air conditioning was easy to control, quiet, and effective. To top it off, the hallways and rooms were quiet — in spite of a concert and parties on the premises the weekend we were there. And everything was spotlessly clean. Les mer

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nice room..perfect get away

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My stay was great - however, I left my cell phone in the room and had difficulty with lost and found mailing it to me. I ended up hanging up and calling back the front desk to have it sent next day delivery. Problem is, it is now the next business day and still not delivered. Not really happy with service for lost and found.

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The indoor pool was nice. The spa was broken but they fixed it while we were there. The coi ponds are really relaxing to look at. The room was comfortable and the bedding was nice. We had to ask for towels a few times and the delivery was a little slow. The air conditioning in the room was a little noisy and made it hard to sleep.

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In the area on business, the staff at this hotel took all the stress out of our stay. Their attentiveness to detail was more than I've experienced in a lot of domestic hotels lately! And...the restaurant inside may be small-ish, but the food is very good. My one and only compaint is that while the beds were very comfortable...the pillows really need […] an upgrade. Both my husband and I found the pillows to be lumpy/uncomfortable. Les mer

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Great room and great breakfast

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Place was clean, surrounding area was nice.People were nice and helpful!

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Lobby was very nice! The kids loved the coi pond. Indoor pool and hottub were great. Room was very clean. Beds were comfortable. The only negative about the stay was the breakfast. We paid the extra money for the breakfast buffet to be included and it wasnt worth it. The food was terrible. So I would say nice place to stay but skip the breakfast bu […] ffet. Les mer

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