The Regency Hotel - Dallas

Will not stay in hotel again.

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The hotel appears abandoned with more hotel workers than guests. It was very difficult to locate the lobby. The sign is a faint green that is difficult to see from the street. We had to circle the hotel twice before locating the entrance tucked in the back away from the service road. We had about 10 boxes of our product samples to take to the room. […] There were no concierge and we had to take multiple trips to the room.The bed sheet was stained and appeared unwashed. The first room had no tv service and we had to drag all our luggage across the hallway to another room only after we complained. The front desks are not very friendly. We needed a ride to the post office, the shuttle was sitting outside but no driver. Asked for a cab that took almost 30 minutes. We were late for our next engagement in Tulsa because we were late leaving the hotel. Les mer

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I was very pleased once I got into the hotel... however it was a bit difficult trying to find the main entrance. Very pleased with the select comfort bed as well!!

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Hotel is always attractive. But new staff are not customer service oriented and service is sluggish. No sense of urgency and hospitality.

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Where to start... How about HORRIBLE and work my way to NEVER again! 1st impression - I really hope I don't come out in the morning to find my rental car vandalized. - elevators don't work, (when they finally did, they smelled of mildew); stairway door sticks open on carpet. Ceiling tile hanging down and carpet loose and peeling up in hallway. - ceiling […] in bathroom had water damage; room frig made more noise then tv. WiFi never worked or allowed me to connect in room. However, bed was very comfortable. Final straw - I realized every day I left the room my door was not locking behind me. With or without the key card the door would open. Whomever rated this a 3 star hotel or guest rating over 3 is seriously misinformed! Funny thing was I though I was really getting a great deal. Les mer

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The check-in clerk took 20 minutes to check me in, even though I was the only person there and I had a reservation. Literally nothing worked in the room: The TV didn't turn on, the heat/ac didn't turn on, the toilet wouldn't flush, the internet was out for my whole stay, the sink was clogged. On top of all that, the room phone didn't work, so I couldn't […] even easily report these issues. I left a note for housekeeping in the morning. They removed the note but fixed nothing. I had to switch my room the 2nd night. No one at the front desk seemed to care at all or attempt to fix the problems. When I reported the internet out, they said, "Yes, we are getting reports from other guests too that the internet is out" (?). Les mer

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The hotel was very convenient for the visiting I was doing. It was also not too far from North Park shopping mall. The staff were very friendly and helpful.

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Horrible. Uncomfotable from a security standpoint. Dog inside hotel on my hall barking. Very easy to hear between walls, loud music next door. Babies crying. People running up and down the halls. All after and between the hours of 10pm and midnight. Apparently there was a karaoke at the hotel. I could hear the words in the conversation next door. The […] stairways were cluttered and unclean. The room smelled. Worst ever, never stay again. Les mer

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we have been staying at this hotel for 12 years, we had non smoking room and people next door smoked, breakfast was poor choice, heat did not work in our room we were freezing, I would never stay there again.

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So when we arrived at this hotel I was fearful that we had spent to muh to be in such a rundown hotel. The lobby was dated, the outside was falling apart, and the stairway smelled like smoke. The room, on the other hand, was great. It was clear that the hotel used to be a radison hotel, it had all the same fixtures as a few of the radisons we stayed […] at before. The bedding and and bed was very comfortable, a sleep number bed, and the bathroom was clean. So over all, locked our car up tight and didn't leave our room. But it was fine for what we paid, especially since it was OU/TX weekend. Les mer

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There was a lingering smell of cigarette smoke, especially in my room. The towels were small, thin and rough.

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I did not feel comfortable or safe at this hotel. If I was familar with the surrounding area, I would not have chosen this hotel.

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The hotel key cards had to be reloaded each night so when you went off the hotel lot and came back the key to room and all outside doors did not open . Dont think I will be staying there again.

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The room if cleaned would have been nice. The hotel is very dated. The refridgerator was very dirty and had MOLD growing in it. I went to iron a shirt and the iron fell apart. I took to manger and they tried to blame me of dropping it and said they would bill my card. They have not charged me for it. after a very long debate. The vending machines on […] all floors were sold out forcing you to use there new dinning facility and bar area. I rate that a 2. The security to building needed some attention. I WOULD NOT RECCOMEND THIS PLACE!!!!!! Les mer

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Hotel was clean n nice location closed to a lot of stores, I was surprised when we got to the hotel ,they had a little present for my dog. Even though they do take dogs(which I really appreciate ) the room didn't smell bad,it was nice, clean n fresh room. I will definetly stay again !!!

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No Wifi, no in-room phone terrible cell service. I asked where a good place to eat for dinner was - answer - a chain focused on the sound that owls make (that chain is inappropriate language I guess), Popeye's, and Burger King - ENOUGH SAID!!!

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The hotel was very comfortable and the staff was friendly and helpful. I would have liked more towels in the room. I picked this hotel above others and when I got there the Internet and phone in the room was down, they said something happened this morning. The icemaker was also broken. I was on business and found myself unable to from from the hotel. […] I wish I would have known in advance. The hotel has very limited lighting at night. Les mer

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It was clean and comfortable. Perfect for the price. Unfortunately, there was no wireless that day. It went down.

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Great location

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The room was very up to date,clean and very comfortable to stay in. Great stay for the last minute deal. I def. would stay here again. Finding my room was confusing and finding the hotel was confusing as well with no sign yet. Slept well and the breakfast was good. Plan to stay here again soon.

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it was very safe . the staff was very friendly. the room was nice and cold . love the pool .i plan to book more nites in the near future.

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Comfort all the way and the gentleman at the front desk 3-11 shift did exactly what a front desk agent should be doing. Professional and did his job well. Loved the rooms and the sleep number bed tops the hyatt grand beds, no contest. Didn't want to leave. Will be back.

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It was so nice we stayed an extra day. Hard to find used garmen which helped.

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The existing signs were covered up because they got ought and I wasnt sure if I was at the right place. You have to go through a restaurant to get to the pool, which doesnt make sense. I had to prop the door to the pool with a planter so that I could get back into the hotel. The sleep number beds are really not that comfortable.

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It was a Great experience. I would stay there again.

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First we were looking for the regency hotel sign...never seen, because The Radisson, is the sign that's up. Closet door off track. Handle on bathroom door needs fixing, run a shower and the tub will fill. They also advertise sleep number beds, neither worked. After we rode around so long,I couldn't even complain, the beds appeared clean so,I watched […] some TV and went to sleep. I couldn't have stayed for more than one night. Les mer

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I needed a place that was close to a temporary skilled nursing home facility that my mom had been moved to, so it was close and my room was clean and it had good internet speed that I required. The negative was that it still had the name of The Radisson instead of the Regency, making it hard to find from the highway, so had to call for directions. It […] also looked like the majority of the hotel was under construction, but it didn't bother me since they put me in a different wing or building. Overall fine for the price. Les mer

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The hotel was a Radisson at one time but it has since been sold. You can see the up keep on maitenance is starting to affect the quality. The temp. in the check in area was uncomfortable.

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First off I couldn't find the hotel because instead of saying Regency it said Radison...finally I called and they said it was that hotel I pulled up and there were no outside lights on and it was about 9:30 in the evening. It felt like they hadn't been running the air conditioner inside because it was pretty warm. The hotel is kind of a maze. I wasn't […] sure what to expect when I got to my room. When I got there I was pleased though. It was clean and the bed was very comfortable. Les mer

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Had a great stay in Dallas. Staff was kind and responsive to our needs. Noise in room late night and and front desk took care of it within minutes. Third time stayng and loved the sleep number beds and comfortable sheets

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The hotel is in transition from a Radisson to a Regency. The staff was very nice, the room was clean, and the bed was a sleep number bed, very comfortable. But the hotel needs work. For the price it was okay.

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FRIENDLY BARTENDER IN RESTURANT. FOOD WAS GOOD. GREAT SERVICE IN RESTAURANT/BAR AREA. HOWEVER THE POOL WAS CLOSED AND IT IS INTO JUNE NOW. YOU WOULD EXPECT THE POOL TO BE OPEN. THE OUTSIDE SIGN SAYS RADDISION HOTEL. THE HOTELS REAL NAME IS THE REGENCY HOTEL. I HAD TO CALL INFORMATION FOR RADDISON HOTEL TO MAKE SURE I WAS AT RIGHT HOTEL. YOU WOULD EXPECT […] THEM TO CHANGE OUTSIDE SIGN , WOULDN'T YOU."" I ALSO HAD TO ASK FOR ANOTHER ROOM, THE FIRST ROOM WAS NOT CLEANED AFTER PREVIOUS GUEST STAYED THERE. THE SECOND ROOM WAS VERY CLEAN. IT HAD SMALL REFRIEGATOR, MICROVAVE, SLEEP NUMBER BED (WHICH WAS VERY COMFORTABLE) I WOULD STAY AGAIN. BUT DON'T EXPECT TO GO SWIMING. Les mer

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It was neat and comfortable. Very Relaxing not for vacation, but more for a break away from home

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Ok, the price was good so wasn't expecting much.

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It was ok except ice machine didn't work on second floor

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NICE!!!!!!

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Very great place to go the best it was i my first n i loved it

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Hotel was adequate, clean and beds were comfortable. Our only problem was with the clerk when we checked in. We drove from OK City for hours in rain of biblical proportions and were happy to see the covered entry to the hotel. The clerk instructed us to unload and enter our bldg at another outside location. We and our luggage were soaking wet and then […] we were totally dumbfounded when we looked up and the same clerk was there to open the door as he had just walked down a short hallway INSIDE the dry hotel. Customer service? I think not. Les mer

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Staff was great. Hotel is older and shows its age, but it was clean and comfortable, all things considered. The 'Sleep Number' bed has no numbers because the display was dead, and the bed made strange noises on its own and while it deflated. It was worth the price and I will be there again.

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