The Cumberland - a Guoman Hotel - London

The location is super for both shopping and the meeting I was attending in London. I was really dissapointed on arrival, as the room was only verypoorely cleaned. This was corrected on request, but should not be necessary at this price level I think. Design is nice, and good selection at breakfast (though expencive if not included!)

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Hotellet ligger strålende til, rett over gaten for Marble Arch. Det er dyrt, men fint, og for en beliggenhet! Noe t-banebytte til flyplassene, men fantastisk lett å komme seg overalt i London. Bra service hos conciergen, og fine rom. Røykerommene er vendt ut mot en sjakt med høy during, men rommene har air condition. Kjempegode senger, puter og dyner : )

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We had 2 nights in London, but only 1 day in reality. So to be most efficient for shopping and moving around (the tube is 20 meters from the hotel), the Cumberland was perfect! Really central, and nice rooms, quiet and clean. We missed having breakfast included in the price, however there was a "Pret a manger" just by the corner to by fresh morning coffee and sandwiches. We went over to the Marble Arch park and ate our breakfast there the first morning before continuing walking up Oxford Street for shopping. Would like this hotel next time aswell!

Et meget bra hotell, med store fine rom. Meget sentralt rett rundt hjørnet fra undergrunnen og Stasjon Marble Arch. Kun noen få meters gange(30 meter ) til Oxford street, Hyde Park. Når vi reiser tilbake til London bestiller vi på nytt dette hotellet :-)

Fint hotell med super beliggenhet ved Marble Arch.

Perfect location with respect to shopping, Hyde Park and the underground. The rooms are also quite big and the decoration very stylish. A uniqe reception. Will absolutely come back, and I highly recommend it.

Rommet var ikke vasket når vi kom, fikk røykerom selv om alle rom var røykfrie. Resepsjonen var forferdelig dårlige, men concierge var fantastiske og trakk opp veldig.

Meget sentralt og greit hotel. Innsjekkingen tok veldig lang tid (ca 1/2 time) fordi de ikke fant min (Hotels .com's) reservasjon. Dette tok det lang tid å finne ut av. Det var 30°C i London og aircondition systemet virket dårlig. samt at rommet vårt var svært lite.

Nice and big rooms for a London hotel,. Beds really good, but the bathrooms...! Not made for female guests that's for sure. Small, mirror placed on the worst place, no room for make up etc. Missor placed so it was impossible to to make up, no other mirrors with lights available. Will not stay again

Frokosten var litt for dyr. Vi ble bedt om å oppgradere, men da vil skulle skifte rom var det ikke ledig så vi måtte bli en ekstra natt på det første rommet. Det ble litt ekstra styr med baggasjen og dette burde vi fått kompensasjon for, men det fikk vi ikke.

Et bra hotell som ligger veldig sentralt i forhold det meste av serverdigheter og attraksjoner Bra med transportmuligheter som ellers i London Man får inntrykk av ett moderne hotell Litt dyrt i forhold til hva man får igjen

VEldig bra serviseniva. Ok + standard på rom Litt busy hotell med noe bråk

Ekkel parfymeduft i hele resepsjon + ganger. Ubehagelig

Bedlight (1off) not working. Forgot my coat during check-out. The receptionist succeeded in handing it over to me before I entered bus to Stansted. Very good.

Veldig sentralt, ifh oxford street og shopping. oxford street var rundt hjørnet, med de billige butikkene nærmest. hadde ikke kunnet handla så mye om jeg hadde bodd på et hotell utenfor området. rolig, ryddig og pent. helt ok plass, vi var to som bodde der og hadde plass til 4 kofferter og enda mer..pluss disco i kjelleren-helt perfekt

Bra hotell, men det bør bestilles bord på forhånd dersom man ønsker å spise på hotellets restaurant.

God service, fine rom, veldig sentral beliggenhet. Har ikke prøvd maten der, så kan ikke si noe om den. Litt dyrt.

Puten var super, fantastisk deilig, stor og av god kvalitet. sikkert av bra dun kvalitet. Bra format. Deilig dyne også. Lysetting og badekar på badet, veldig bra!

Travel to UK often for business and pleasure. Good location - access to tube, top retail, good pubs, nice gym. Very big commercial property with all that entails. Mostly Middle Eastern guests in traditional garb. If you are looking for a UK experience that is more traditional and relaxed, not the place.

Room smaller than expected King size bed but not as good as photo's. Hallways and room dorrs look very tired

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We had a comfortable stay at the hotel. Apart from it's ideal location, I must say that the Concierge and the Front desk were quite helpful . However I do not understand why breakfast is not included in the hotel rates which are advertised for online booking

The Cumberland Hotel is very large and modern hotel in an amazing location - right next door to Marble Arch tube. Its luxurious and comfortable and good if you don't want a cosy experience as its huge! The staff are helpful at the front desk but you won't see them again as the main activity is down in the lobby and you aren't confronted by any as you're going about the hotel. We stayed there minus breakfast so the experience could be different if you're dining there. Its a very busy hotel also with a lot of people coming in for lunch/drinks too.

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The new apearance of the hotel is so impersonal, the blue light in the vast empty lobby gives you the feeling as you were lost in the tundra of alaska. The restaurant is so crowdy and the decoration gives you the impression of the 2020 time. So indifenence and impersonal. the former decoration and atmosphere of this hotel was so causy and you felt at home, now you feel so lonely and cold.

Excellent Location, very modern and ultra comfortable. excellent food and beverage outlets overall great experience.

Nice area, clean, modern, good service. I was expecting completely different given the rate. Pay attention as they have special rates for certain periods.

I booked this hotel at the last minute and loved its arty feel and atmosphere as soon as I saw the hotel foyer and the spacious reception. Lots of space, nice renovations and a great bar below - "the Carbon bar". The location was excellent and close to shopping and my business meetings. You also have the Marble Arch tube station just below for easy access. The bars are excellent dripping with euro style and comfort, especially great after a long days work load or shopping. I would recommend this hotel to anyone who likes a difference!

When we arrived at our room and opened the door the people had not checked out. We went down stairs to inform customer relations and the immediately put us in another room. The room was really nice!!! It did not put me off staying at this hotel as I would stay there again.

Very nice spacious room. Nice service at the front desk & concierge. Definitely worth it to come back!

The hotel is very centrally located with good bus connection around the corner. It is also easy to take walks to Hyde Park and beyond. The disadvantage was that they only had a breakfast buffet and no menu a la cart. The price of the buffet might be good but for people who do not eat that much is was expensive.

I booked at the Cumberland (Marble Arch location) for the convenience and because it looked like a nice place at a reasonable rate. The convenience paid off as we were tired upon arriving in London. When walking into the lobby it was clear this was a unique hotel. It had a modern feel. They gave us a complimentary upgrade without asking, which was wonderful as we were on our last night of our honeymoon (I don't think they knew that though). The room was amazing and had no resemblance of those small, antiquated rooms you expect when in a high rent district like central London. Great experience. Would definitely stay here again.

We arrived at the hotel to find lots of friendly staff ready to check us in even though it was a busy Friday night and the lobby was full. Although we had already booked and paid for a double room, we were upgraded to a kingsize as no non smoking rooms were clean at the time and they did not want us to have to wait. Very helpful, polite and friendly staff made us feel welcome. The room was fabulous, lovely contempory design, comfy bed and excellent power shower in the bathroom. We will definately stay again, such a good local as well.

The bedroom was small and claustrophobic, the decor was out of date, the ensuite had no bath tub and was a small shower room with a toilet behind the door and a transparent door... all in all it was a complete rip off and we would have been better off staying in a 2 star hotel. The service was terrible, the staff were very inefficient. All in all it was a bad experience

For convenience to shops and restaurants, you're unlikely to find a better locaion. Oxford St . is only a few minutes away, as is Marylebone High St ( a much less frenetic shopping experience with a myriad of small shops, cafes and restaurants). For the more culturally inclined, the Wallace Collection is a short walk and well worth a visit.. There are plenty of decent restaurants nearby. The hotel itself was clean and comfortable with decently sized rooms (at least for London). although the bathroom was a bit on the small side, with not a lot of self space. But the fittings etc were modern and of good quality.The decor is ultra-modern with contemporary paintings and sculptures throughout the pubic areas. The lobby, though, I found to be somewhat large and impersonal. Customer service was impeccable and dinner in the Brasserie was extremely good. A very positive hotel experience and I would most definitely return.

A good hotel well situated for exploring London. Rooms of good quality and well furnished.

the check in service is appalling. in 50 years visiting london hotels i have never experienced a worse or slower ''check in''' process. this is not my first time to rxperience this at the cumberland. there appears to be plenty of staff and supervisors but not many of them working. it took me at least 15 minutes to check in. not acceptable

I have stayed here a few times. It is a great hotel, well located for either vacation or business.

We booked the Cumberland on the pretence the room we were going to get was like the photographs on the website. Sadly it wasnt. The designer seemed to be having an 'off day' in the room we stayed in. Also we came in from a day of shopping to find the maid had left the window open all day resulting in the room feeling like the Ice hotel in Sweden rather than a romantic hotel in London. Dont think we'd go back unless we got to choose our room personally

We got an okay room for the money. However, the sheets were dirty (a piece of chocolate - I hope it was chocolate - must have been washed and pressed into the bottom sheet - yuk), the lamps attached to the headboard had one missing, clothes press didn't work and, as we went out one morning I put a Do Not Disturb card on our door...5 minutes later I went back to get something and the cleaners where in our room anyway!!! We arrived late at the hotel (around 1:45am). I discovered the dirty sheets just as I was about to go to bed. The concierge came up with a new sheet and just handed to me...there I was making my bed at 3am! Thanks! I would have to call this hotel a 2-3 star. Room looks cool and modern....but when you look a little closer, it's dingy...the lobby is messy. Plus...TERRIBLE WATER PRESSURE and our shower dripped!!! I think they label this as a "boutique hotel"...it is far from that!! I've stayed in boutique hotels before, this does not come close!

Wonderful, trendy hotel in fantastic location.

The Hotel was excellently refurbished with a cool, arty interior and although the rooms were fairly basic, they were clean and had all the essentials you need. The Rhodes Brasserie was also good, though a little expensive.

Well appointed room. Although not spacious all mod cons were present. I would describe the room as compact but comfortable. I enjoyed my stay.

Great location but no mobile phone signal in the room

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well , it was not that good not iam being harsh on them no the location is grate but i care about something called "clean".

The hotel was good, however the tiles outside of the building (out of the window in the corridor) indicate that this could use a rennovation, lot's were damaged/cracked.