Hotel Prim - Mexico by

It's not your standard business hotel, it looks like it has been refurbished since the 70s. However, the staff is very friendly , location good, close to the city center but not that close either.I keep going back always because, although it wont impress anybody, it's a cheap a reliable option to stay while in Mexico City

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Very good staff, extremely clean. Comfortable place to stay if you want something simple and basic and inexpensive. Do not be swayed by the idea of a free continental breakfast - it is juice/coffee and sliced fruit that is sitting out and toast. They want you to sit down and eat just that and tip them. Other than the breakfast thing, it's excellent […] !! Les mer

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it was really bad, they had some really loud guests , people screaming in the hallways , loud music, etc really not the ideal place to stay!!

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The hotel was run down, needs serious renovation. Hotel front desk was friendly except that big guy that works night shift (with one eye almost closed) he wasn't helpful at all and mean looking, not a smile on his face, not willing to negotiate price, expedia has much lower price. So, we ended up booking one night at full rack price like $65. The hotel […] is close to everything and is just good enough for sleep although the bed is hard and the sheets aren't fitted (that was annoying). We ended up staying for the rest of the 6 days trip coz we booked through expedia and the rate was like $30+/night (the cheapest in DF). The bathroom sliding doors can't be closed and is leaking water when taking a shower. There's only one restaurant with only ONE waiter serving all the guests. The free "continental" breakfast was a toast and few slices of watermelon or cantaloupe and free coffee refills. The carpet was very old (see pictures attached). We always order something from the menu and the food is good (price is fair). We always go out to eat the real mexican street food and try local restaurants. Wi-fi works in the lobby and near the elevator hallway not in our room. There's always food tray on top of the trash on the 6th floor lobby sitting for days. So, on the third day i placed it in the elevator and sure it was removed immediately. If you are on the budget and spend money somewhere else so this hotel is for you otherwise, if you want some perks go somewhere else. Les mer

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This is an old hotel but it's clean. Stong smelt of carpet cleaner was bother us. The Front Desk staff are very nice, friendly and helpful. We left our bag in the taxi frm hotel to bus station, we called the Font Desk staff, Laura, frm the bus station. She quickly called the cab and found our bag. The cab driver will turn it to her and she will keep […] the bag until we finish our cities trips and back to DF and certainly will stay there again. Prim hotel needs new towel and room heater. Also, drink water and coffee maker will be great (not common in Mexican hotel seem like). The location is very convenient. Less than 10 minutes walk to Reforma and the turibus stop. Les mer

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I'm in DF a lot... won't waste my time dissing just understand that there are plenty of much better options, both Hotel New York and Hotel El Salvador come to mind. Prim gets away with hospitality manslaughter...

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This is a good choice for the budget minded traveler. It is clean and comfortable, the staff is friendly and helpful. No Espanol? No Problem. They will do their best to help. The location is only a couple of blocks from la Reforma and Insurgentes, two of Mexico City's major thorofares and within walking distance.As a bonus, there is a first class cabaret […] show on weekends in the hotel cocktail lounge, a rarity these days in the USA. BTW, in Mexico, it is normal to leave a deposit for the remote control because they usually dont require a credit card swipe. Also, a continental breakfast in Mexico is sweet bread and coffee (2 of the complaints on other reviews. So stay at the Prim and save your money for more travel. Or stay at the American branded hotels and pay 3-4 times as much for just a little more amenities. Les mer

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THIS HOTEL HAVE OLD CONSTRUCTION, IN THE ROOM ALL IS OLD THE CARPET, THE BATHROOM AND THE FOOD IS NO GOOD.

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You can hear everything through the walls. There weren't enough towels for my family in the bathroom even if I mentioned this to the lobby staff and they promised to fix it. There were some drunk people that required the attention of the hotel's security. Doors look too easy to be opened from outside.

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We had no issues with our stay. The staff was curteous and helpful. The housekeeping staff was adequate, daily cleanliness of the hotel was fine. My only criticism would be that the hotel was old and a bit run down; matresses and pillows were adequate but not particularly lush, towels were old and rough, carpet old and worn, bathroom tile and fixtures […] old and stained. Met my minimum requirements - safe and clean. Les mer

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Good value for money in a hotel that definitely has seen better days BUT still a bargain in Mexico City.

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My hotel experience was fine. Since they do not have aircon and heat, I would suggest staying here only when temperatures are mild, which is most of the year.

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The hotel is easy to book and prepay through Expedia that way you dont have to deal with the whole conversion or pay an additional 3% to your visa or mastercard. or even 1% getting the cash from an ATM. DO NOT ask the hotel to change $$ into Pesos. They will offer you 10 pesos to the dollar which is ridiculously low, considering the rate yesterday […] was 12.8. If you have a large amount you are taking, just use an ATM CARD and if you just need a little conversion, use a Casa De Cambio or take your passport to Scotia Bank. Les mer

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hotel is too old,there was just 1 towel for my 4 family members,they offer secure taxi,is a lie,a fat guy in front desk charge me double fare because a minivan come to pick me up,from hotel to airport 360.00 mx,that's scam,shame in this fat guy,never come back,stay away.

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They need more maintanence, about remodel and ladys in the front Desk not to profeccional. Bad actitud.....sorry

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100% AWEFUL. IN A VERY BAD NEIGHBORHOOD...DINING AREA IS VERY FILTHY...2ND NITE - ROOM CLEANED BUT HAD TO CALL FOR TOWELS(JUST 1 BAD TOWELS PERSON - NOTHING ELSE), NO REMOTE, TV DID NOT WORK, NO AIR CONDITION, HAIR FUZZ BALLS IN RESTROOM ALL 3 NITES (LOOKS LIKE THEY NEVER CLEANED RESTROOM AT ALL), "FREE" CONTINENTAL BREAKFAST IS A JOKE - BUT DINING […] ROOM STAFF WERE VERY HELFUL....AS i SAID, MAJOR STAY AWAY - VERY PLACES ELSEWHERE... Les mer

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The little hotel is well located, It is affordable, although the rooms lack heat and that can be a problem at the altitude of Mexico City. Given this in mind better bedding is required to keep the guest warm. A heavy comforter is needed. There is a 24 hour corner store 3 blocks away from this hotel for very early coffee requirements.

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The pillow and sheets were with several head hairs and even the other kind of hairs that you don't want to find on your pillow in a hotel! I was moved to another room and it was the same. Night staff were very friendly and concerned (men). Morning female staff at reception they didn't care at all about my bad experience. Restaurant staff were very friendly. […] Continental breakfast is just a small Mexican baguette cut in half and baked with margarine, juice OR fruits, and 2 small containers of marmalade and coffee. Les mer

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Great people, very helpful.

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Overall, it was OK. The only thing I would warn is their "help to get a taxi." I ask them for a taxi and when I arrived at the Central Camionera, the taxi driver charged me $250 pesos which was ridiculously high. DO NOT USE THEIR HELP FOR TAXI SERVICE.

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I just visit Mexico City and I was very happy to stay in this hotel, very nice location, all the people was very nice, special the front desk people, thank you very much, I'm looking forward to come back again. Pedro.

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You wont spend your honeymoon there but if you want an economic option not that close to the centro that makes it dangerous, the Prim is the right choice. Close to Reforma, but unfortunately far away from the metro station. However, for 20 pesos taxi you are in Roma or Zona Rosa in less than 10 minutes.

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Hotel too old, cleanliness too poor, old plumbing, the rate was so good just for sleep in or visit other places and don'tn worry about the night payment; The best thing in the hotel was the breakfast, it was so great and tasteful.

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Hotel Prim was clean for the most part. I booked online a smoking room and upon arrival filled out a paper that said "smoking". When we got in the room it was non smoking. No big deal but when we went to request a smoking room the staff did not want to change our room. After a bit of talking the employee led us to a room on another floor. The "smoking […] floor" was noticeably more dirty than the last, and all the lights were turned off as to hide the stained carpets. We got inside and it was not as nice as the previous room, and I noticed there was no bottle of water in this room. In the first room there was a bottle of water and two empty plastic cups over top of the bottle. Not in this room, no bottled water.. I found nothing but 2 empty plastic cups and one of them had lipstick on it! Not my own lipstick, but someone else 's! I told the front desk about it and and a lady said she would take care of it but never did. Poor service. Another thing, the ad also says this place has Airport shuttle service, nope. It's an over priced taxi they call for you. False advertisement as well! Les mer

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While relatively well located and cheap with a somewhat friendly staff this place is a dump. If you just need somewhere to sleep and shower for a couple of nights its passable.....just.

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The hoteal really needs a good maintenance, and a vaccom

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Did not provide a bathtub plug.Short on towels.The secure Taxi that was offered from the Prim was more expensive than their rate list claimed.Expedia claimed in their add that WiFi was available.It is not available and we had to walk 2 blocks and use a Cyber -Cafe.The cleaning staff took 2 hours to clean the room,they had to launder the sheets(i assume […] they had no extras)The only half decent things here are the Concierge and the restaurant waiters who of course put the extra effort in for the tips.We have stayed here prior to this visit and did not encounter these problems.We will not be returning to The Hotel Prim and also advise anyone using Expedia to phone thehotel first to ensure you get what you are paying for-WiFi . Les mer

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If ur looking for a place just to sleep n take a bath or shower, this hotel seems perfect. The price is good n clean. Can't get anything better for the same price.

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It's a very good place. I had really good time and on my next trip to Mexico City for sure I will stay at Hotel Prim again.

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The hotel will call a taxi for you. They are supose to be secure..But be aware. Not true!

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Elevator is not working. Restaurant very bad. Room very noisy and they don't have bussines centre as they anounce on her web page. This hotel is very old. Not recomended.

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The hotel is old and not in very good condition. There are much better options in the neighborhood for a much similar price.

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This is the third time I stayed at Hotel Prim and the three times I have had a not too goog experience with the customer service. I keep coming back because the location is really convenient, the Hotel is located at a walking distance to Reforma Street and it is easy for you to go from there to the Centro Historico. However, the service is really bad, […] the Hotel is old but I just go there to sleep so I try not to pay too much attention to the service. The hotel is really cheep so you get what you pay. Les mer

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nice location, bad service and ugly.

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Hotel Prim has nice service. An older, not updated hotel which was very basic. Firm bed, no A/C, no screens in window with some occasional noise and mosquito. Take a fan and you'll be okay. Bathroom was good. Good place if you plan to spend most of your time touring Mexico City. At low budget price per night it met the value of US hotels in similar […] condition. Les mer

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The price is great is you dont mind a hot room with no AC. Sorrounding neighborhood is ugly and was scary having my whole family with me. I would just pay the extra money next time for a better location and better room. This would be ok if you are a male, staying solo, and hurting for money..

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Hotel Prim is a good place to stay during your visit. The staff is great. It's convenient to most attractions and the Metro. Surrounding neigborhoods are fine and filled with many restaurants and tiendas. Some shortfalls: No air conditioning so when we're there, it was uncomfortable to sleep at night. Open the window will only invite mosquitoes. Other […] than that, it's fine. Hopefully they will have AC next time. Will stay again if it does. Les mer

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The actual hotel and the photos they post are not the same, the photos show a nice well taken care place, but in reality the hotel is very old, wasted, and stinky. We arrived around 10 am, check in time is at 1:00 pm, so they charged me a full extra day to let us in, which I paid because we where very tired from the trip. They gave us a very small room, […] compared to what the photos show. From the moment you step into this place there is a funny smell, from the desk, the elevators, to the room and the restroom, is hard to tell what smelled worse. My wife and I sleep for two hours and that was as much as we could take from this place. I called hotels.com customer service to change our reservation and 20 minutes after we where on our way to another hotel, which ended been a very decent place. I had to pay a cancellation fee but it was worth it. I asked the guy that helped us carry our stuff to the room about complains, and he said that everybody that makes their reservation over the Internet complains that the photos and the actual hotel are not the same. Don't let your self be scammed and skip this stinky place. Les mer

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Be sure to ask for an inside courtyard room--many rooms face west and are hot. The description states 3 star but it does not state there is no A/C--this is important even in May. Great neighborhood-close to Reforma. Safe. Not really near a metro stop. Taxis are cheap but they seemingly always take the LONG way. :) Service is good but condition of […] hotel is really run down and they do not have ceiling or other fans for the rooms. Les mer

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The hotel was probably nice 25 years ago but it is now quite shabby and in need of renos. However, rooms are clean and decent for the price and location, which is a walking distance from such places as the Ciudadela Artisan Market, Museum of Fine Arts, the Paseo Reforma, tourist bus and city buses and metro. If you are not expecting a 5 star hotel, […] you won't be disappointed. And the staff is very nice and helpful too. Les mer

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