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Beliggenhet.
Dette hotellet, Riverwalk Plaza, ligger i hjertet av San Antonio, er forretningsvennlig og nær San Fernando Cathedral, San Antonio, Texas, De forente stater, Henry B. Gonzalez konferansesenter og San Antonio sentralbibliotek. Ikke langt unna finner man også Gangsti langs elven og Alamo.
Hotellfasiliteter.
Riverwalk Plaza har utendørsbasseng og treningsstudio. Gratis høyhastighets trådløs og kabelbasert Internett-tilgang er tilgjengelig på fellesområdene, og en en datamaskinstasjon finnes også på området. Forretningsfasiliteter ved dette 3.0-stjerners hotellet inkluderer døgnåpent forretningssenter, små møterom og sekretærtjenester. Dette hotellet med forretningsvennlig profil har restaurant, kaffebar/kafé og bar/salong. Gjesteparkering er tilgjengelig mot en avgift. Rom for tilstelninger på 5053 kvadratfot består av ballsal, konferanse-/møterom og selskapslokale. Personalet kan ordne med resepsjonstjenester, bryllupstjenester, bevertning ved arrangementer og forretningstjenester. Tilleggsfasiliteter inkluderer nattklubb, flerspråklig personale og vaskeritjenester. Hotellet har røykeområder.
Gjesterom.
De 129 luftavkjølte gjesterommene på Riverwalk Plaza har safer og kaffetrakter/tekoker. Gjester kan se på betalte kabel-TV fjernsynskanaler. Alle rommene har skrivebord og trådløs telefon med talepost. Rommene har trådløs Internett-tilgang. Sengene har toppkvalitets sengetøy. Alle rommene har kjøleskap og gratis vann på flasker. Badene har kombinert dusj/badekar og sminkespeil. Andre fasiliteter er hårføner og strykejern/-brett. sengeoppredning og telefonvekking er fasiliteter som tilbys på forespørsel. Rengjøring tilbys daglig.
"Godt valg skal du til San Antonio"Anmeldt av Torhild W av "Drammen" den des 20, 2010
Historisk sus og følelse. Det som mangler på standard (kunne vært opp-pusset en del av rommene) finner du i hotellet forøvrig. Fantastisk flott restaurant og nydelige omgivelser forøvrig.
Det kan pålegges gebyr for ekstra personer, og dette gebyret kan variere avhengig av hotellets egne regler.
Legitimasjon med bilde utstedt av offentlig myndighet, og kredittkort eller depositum kreves ved innsjekking for diverse avgiftsbelagte tjenester.
Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan føre til tilleggsgebyrer. Spesielle forespørsler kan ikke garanteres.
Dette hotellet tilbyr ingen tilgjengelighetsfasiliteter. Velg et annet hotell dersom du ønsker å bestille et rom med tilgjengelighetsfasiliteter.
Signature Tapas - Denne tapasbaren og restauranten byr på utsikt mot byen og serverer frokost, lunsj og middag. Gjestene kan nyte drinker i baren.
Roomservice på fastsatte tidspunkter er tilgjengelig.
Følgende gebyrer og depositum kan pålegges av hotellet på tidspunktet for tjenesteytelsen, ved innsjekking eller ved utsjekking.
Listen over er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og de kan endres.
Det kan pålegges gebyr for ekstra personer, og dette gebyret kan variere avhengig av hotellets egne regler.
Legitimasjon med bilde utstedt av offentlig myndighet, og kredittkort eller depositum kreves ved innsjekking for diverse avgiftsbelagte tjenester.
Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan føre til tilleggsgebyrer. Spesielle forespørsler kan ikke garanteres.
"worth the price"
Great location, Wonderful staff, comfortable rooms. will visit again.
"Don't pay extra for pool view king"
Lot of noise from pool activity and no privacy on 4th floor rooms because they surround pool and are on the same level as the pool. Wi-fi did not work in room unless you stood by the door to the room. The shower valve did not work so only a bath was possible. Everything else was fine.
"GOOD"
Hotel wasgood but it didnt have an entrance direct onto the riverwalk as the name would suggest, It was however right on the riverwalk which is an awesome place to visit and the staff were all very friendly.
Very nice
"Not as expected"
For the price, this hotel was not up to par. I would not recommend.
Hotel room nice but walls very thin! Could hear housekeeping vacuuming in morning. Not a great area of town. HBO and show time not working.
Gjesten har ikke gitt noen kommentar.
"Great hotel, Internet is touch and go."
Clean rooms, decent location. Advertised wifi service was not very good.
"NOT close at all to main attractions"
Was not happy with this hotel at all. Really wish I would have picked a different. Hotel was far from the main area of the Riverwalk. Hotel staff was nice, but just not happy with the hotel location or room.
It was ok. No breakfast bar and no internet service. They should place a microwave in the rooms.
Gjesten har ikke gitt noen kommentar.
"Not happy"
The shower was a nightmare and roaches were around closet & coffee maker.
very convenient to downtown attractions and located on the riverwalk.
Gjesten har ikke gitt noen kommentar.
Gjesten har ikke gitt noen kommentar.
"Great place!"
Everything went well but the receptionist was rude
We are glad that everything went well and we will be using your review as an opportunity to remind our front office staff that it is so important to be super friendly and helpful to every guest. We receive so many compliments about our staff that we can only hope this was an isolated incident. Thank you for taking the time to write a review.
Ett svar fra Riverwalk Plaza"Close to sights"
Great location-Hotel was a walk across the street to the Riverwalk and just a few blocks to the Alamo. The room was a little small but was maintained well. ( We had a KIng size bed) I would stay here again
We are so pleased that you had a nice stay and that your appreciated our great location. Riverwalk Plaza is close to everything, but far enough away you will have a great night's sleep without the noise of Riverwalk's great attractions. We look forward to welcoming you back.
Ett svar fra Riverwalk Plaza"Parking Garage is a Nightmare!!"
When we arrived to check in they gave us specific instructions on how to park and whatnot...I did not realize it was so narrow. I am glad I had a small car because it seemed like people with larger vehicles were having issues getting up there and they dont seem to have ample parking so we decided to leave our car there and go walking to see the sights. […] Overall I enjoyed the convenience of the hotel and the complimentary water and pretzels. The pillows were very soft and I slept like a baby. I would stay again because of the ease to get to the Riverwalk. Les mer
"Friendly & helpful staff"
Great, friendly and helpful staff. We could see the Riverwalk from our room. Would definately stay there again.
Gjesten har ikke gitt noen kommentar.
"Riverwalk was no fun"
Room had old tv 10channels 7 of which were hispanic hallways not vacuum. Would not stay again
"Riverwalk vacation"
It was at the end of the riverwalk and we had to walk awys to get to the resturants and such, but the main problem was that I couldn't get ahold of the front desk several times, it rang 15 or 20 times before someone picked up. Also we tried room service twice and were told we couln't get breakfast through room service and when we tried to order a pizza […] we were told we had to wait until 6. Les mer
Gjesten har ikke gitt noen kommentar.
"riverwalk plaza"
the hotel itself was nice, the service at the front desk was not as good as i thought. stood there for about 15 to 20 minutes waiting to get my room. also there is no hot tub and no indoor pool. only 1 out door pool and its only heated in the winter. the reason i picked this hotel was for the hot tub, which was not there. the food from room service, […] or the restaurant down stairs, was horrible. they got my order wrong and the food made my girlfriend throw up the rest of the night. the bar was nice tho. Les mer
Gjesten har ikke gitt noen kommentar.
"Convenient to River Walk and great price"
Easy access to Riverwalk but didnt like having to pay to park as a guest at this hotel. Otherwise a great find.
"Plaza Hotel in San Antonio"
I lived in San Antonio for years. This was my first stay at this hotel. Overall the Plaza is in a good location, safe parking and decent staff. The rooms however are so small. I am not normally claustrophobic, but the walls were closing in. I will never stay here again.
We are pleased that you liked the location, safe parking and staff. We are a heritage building and do have a few smaller rooms. If you had asked the front desk staff we are sure they would have tried accommodate you. We are sorry that you won’t be returning as we really do try to ensure our guests have a good experience.
Ett svar fra Riverwalk PlazaIt's a lovely and picturesque hotel in a great location. the Rooms are attractive, and, while not perfectly maintained, are quite clean. My problem was the staff and ancillary services. There is no cafe, restaurant, or store to buy a bite to eat off schedule. When hotels are very busy and successful, the staff don't try as hard, and that was my definite […] impression here--they were polite, but unhelpful and dismissive, and didn't seem to care about our satisfaction; Getting a refund for early departure was a major hassle and run-around, with a substantial penalty. I thought the grace period was 24 hr advance notice, but they seem to feel entitled to several days' notice. Not really fair, imho. Les mer
We are sorry to read your comments about our staff. As you can see in other reviews on this page, guests praise our staff as “outgoing and friendly” and “first rate.” We do have a restaurant and a late-hour bar with food and drinks and even room-service. If by “off-schedule” food you mean 2 or 3 am, then it is true we do not have food service. However our bar is open late and breakfast starts very early depending on the day of the week. We are sorry you had difficulty obtaining a refund for early departure but our policy, for your special package, was printed on the confirmation you received. We hope you can understand that our staff must follow hotel policy.
Ett svar fra Riverwalk PlazaEnjoyed our stay. Priced just right, nice view and the staff was out-going and friendly. Will definitely stay again.
Thank you for another Perfect 5! We are so pleased to hear you will be staying again. We will pass your kind comments on to our “outgoing and friendly” staff.
Ett svar fra Riverwalk Plaza"San Antino Escape"
As soon as we entered the room we were given it was obvious that the room had not been cleaned very well. The river view, did view the river, just not the river walk. If you don't plan on loking out the window it's OK. After talking to the General Manager about the condition of the room, we were moved to a different room, much, much better. Get a corner […] room if possable. The city view looked out to the court house much better view. Hotel staff were super friendly, very appoligitic for the condition of the first room they moved us to the second room. Very nice. I thought the pool was heated it may be but not in March, the water was ice cold much better to be enjoyed in the summer months. Security is high priority for the hotel staff, they saw us dancing in the hall on their security cameras. Tip- Don't act silly, because you are on candid camera. The parking garage was handy I felt a lot better not leaving my car outside and the elevator went from the car to almost to the room. Great place to stay, the staff was first rate. Les mer
Another Perfect Score – Thank you. We are pleased that you found the room met your expectations, once moved. Security unfortunately is necessary in every hotel in America. We need to be able to see what is going on in the hallways and prevent anyone from disturbing the rest of our guests. This is too benefit everyone. We’re glad you were enjoying yourself enough to “quietly” dance in the halls! You are right, the parking garage is great for convenience. We will be sure to tell our staff that you found them to be “first rate” – a very nice compliment.
Ett svar fra Riverwalk PlazaTo say all, the remote was held together with masking tape. It goes down hill from there.
Thank you for the 3 out of 5 score. We presume you are referring to the tv remote control and it is unacceptable that a remote is held together with tape. Based on your review, we have instructed every housekeeper to check carefully and if they find any remote that is not in perfect working condition, then it must be replaced. Our head housekeeper will be following up on this issue. It is embarrassing and we will rectify this issue immediately. Thank you for drawing this to our attention.
Ett svar fra Riverwalk Plaza"Good for Price"
If you are looking for a descent place on the riverwalk this is it. It is a bit secluded and a night walk did put me in a rush to get inside the hotel. If you get a room by the elevator request a different room! I should have. I could not sleep because the elevator was non-stop most of the night. The door security chain feel off, didn't close, I did […] call front desk but no one ever showed up to fix it, I had to figure it out myself. The smell in the halls was a pungent, but once inside the room it was better. Staff was nice. Les mer
Thank you “Good for the Price” for recommending us as a “decent place on the Riverwalk.” We are disappointed that you had some issues, but we are pleased that you found our staff was nice and I am sure they helped you with these issues. We are a well-known, heritage hotel and if someone’s room is next to the elevator, a guest might hear the elevator, but we are seldom made aware of this being a problem. We hope to see you again soon.
Ett svar fra Riverwalk Plaza"Riverwalk Plaza Hotel"
The Hotel has excellent location. Good Restaurant and its service was awesome.
A Perfect Score! Thank you so much. You have touched on three of our key features. Our location is an easy walk to all of the well-known local attractions of Riverwalk, yet when our guests return in the evening it is to an oasis of solitude leading to a good night’s sleep. Our restaurant is very popular in the area and we encourage you to plan ahead for a fabulous meal. And of course, we receive many comments about our “awesome” staff and their professional level of service. Everyone on our team is striving to be a true hospitality professional.
Ett svar fra Riverwalk PlazaGjesten har ikke gitt noen kommentar.
"Pleasantly Suprised."
For the price, this is a good stay!
Thank you for your valuable observation. We strive to provide the best value possible for our guests who visit our interesting heritage hotel – one of Austin’s best kept secrets!
Ett svar fra Riverwalk Plaza"Downtown w/o the price"
Even the hotel front office person was surprised at the rate I got. I did have to pay another $12 for parking which I wasn't aware of until after I booked the hotel. It would have been nice to have known this up front. But still, considering what I paid, the hotel was very nice and the staff was accommodating after I requested to move from a smoking […] to nonsmoking room. Only major complaint is that the walls were super thin. I could hear word for word the movie that was going on in the next room. Les mer
Thank you for the great score. We are so pleased that you found our hotel “very nice and the staff very accommodating.” It is our goal to ensure you have an excellent stay in our lovely heritage hotel. We will look into how we can more clearly convey that there is a charge for parking, even though it is probably one of the lowest rates in San Antonio. Some online travel companies do bundle the parking into the rate at no charge from time to time so please accept our apology that the charge was not made clear to you. As for hearing the movie next door, this is a big challenge for all hotels as some guests turn the volume up very high and often it is because they have hearing difficulties. Next time, please contact the front desk and we will kindly ask them to lower the volume. Any hotel would do this for you as it is unreasonable for another guest to do this.
Ett svar fra Riverwalk Plaza"low ceilings"
very low ceilings. the pictures on line lie, no cable in my room, beds very lumpy. will never stay there especialy for what i paid
We are sorry to read your comments, but must take exception to your comment about the photos as they do show our hotel. We also have cable in all rooms, as any hotel must have. We wish you had contacted us while in the hotel as or staff would have immediately made sure your concerns were taken care of, or moved you to another room. As you can see, other guests often have wonderful reviews of our hotel.
Ett svar fra Riverwalk PlazaGjesten har ikke gitt noen kommentar.
"Riverwalk plaza san antonio, tx"
I called to confirm my king size bedthe day before I arrived.when I checked in they gave me 2 doubles.they told me I needed to park in the basement and walk up the stairs back to the elevators.upon getting to my room, we quickly noticed that the room was not clean.both mirrors were spotted, dust on furniture and tv, sheets had stains, window leaked […] and condinsated. Les mer
"Not worth it"
Hotel is at the wrong en d of the Riverwalk. We stayed there and had to pay to park in their garage. Our room was across from the elevator and we could hear everything as if there was not even a door on the room. Web picture showed a jacuzzi tub and it is not. Parking garage is too narrow coming in and out. I saw two accidents from people trying to […] pass, Overall a lousy experience, Would not go again even if comped, Les mer
"Riverwalk Plaza"
Where to start! My wife and I arrived to the hotel to find that the TV was not working. We were then moved to a different room where we uncovered blood stains in teh sheets. Were were then moved once again to uncover pubic hairs underneath one of the sheets. This hotels seems to have a low standard when it comes to house keeping. Truly will never stay […] there nor do I recommend it to anyone else. Les mer
We are taking you comments very seriously. As management, this is totally unsatisfactory and will be discussing this with our housekeeping staff. As you will see we have many reviews complimenting our clean rooms and comfortable beds. A guest below writes, “the pillows and sheets are the most comfortable I have experienced…very clean.” So obviously someone on our housekeeping team is not taking their job seriously and we will correct this immediately. Our sincere apology for your experience and our thanks to you for drawing this isolated experience to our attention.
Ett svar fra Riverwalk Plaza"Don't do it!!!"
The pictures of this hotel are extremely misleading! The hotel is very old and run down. My room was stinky and the bed was uncomfortable. I was on the top floor and heard noises above me, like something scurrying around. The alarm clock didn't work. The shower barely worked. I could hear the TV in the room beside me like it was in my room. I paid extra […] for a "river view" room, but they didn't have any left. The breakfast was mediocre and my order was wrong. I thought I was getting a good place by the pictures, but the place is nothing like those pictures! It is also not very close to the Riverwalk, like they make you think. DO NOT STAY HERE!!! Definitely not worth the cost! Les mer
We are disappointed that you stay was not exceptional as this is our goal. As you can see 133 other guests have given our hotel an average score of 4 out of 5, and 80% of past guests would refer our hotel to others. We understand everyone has a different perspective of a situation. Our hotel is a heritage building and as another guest wrote below, “Hotel is older which is part of the charm – many interesting paintings and murals…Our room was clean and comfortable.” We will be discussing your review with our management team with the goal of improving our guests’ experiences.
Ett svar fra Riverwalk Plaza"Great Hotel in a Key Location"
It was a pleasure staying here. The staff at the bar were very friendly, recommending places to go out in town based on what I explained I was looking for and it was easy getting stuff billed to my room. The rooms themselves were nice, I wish I could have stayed longer.
Thank you for the wonderful description and the perfect score. We believe we do have a great hotel in a key location. We will pass on your nice comments to our bar staff. Everyone here genuinely wants to do all they can to ensure our guests have a terrific experience. We hope to see you again.
Ett svar fra Riverwalk Plaza"Non Working Shower"
If not for the lack of a working shower the next morning, I would review the hotel in a higher light. Having to wash my hair from my knees however, gains the hotel a less than favorable review.
We are astounded to hear of your experience. Upon reading your review we had our housekeepers check every shower and we could not find any problem. They all worked 100%. And, we have not heard of this from any other guest. We know our water controls (shower tap) are a little different as we have tried to keep many of the heritage features of our hotel and possibly you were unfamiliar with how to turn the water on –it can be tricky. We also looked in our maintenance log and could not find any record of a guest calling about this problem. If you would be good enough to contact our General Manager with your name and room number we would like to double-check to ensure no one else has a similar issue.
Ett svar fra Riverwalk Plaza"over priced"
I say on the riverwalk about 5 times a year and this hotel is way over priced for its location and quality. Nothing at the hotel was organized or easy and many things just didn't work. I will never stay at this hotel again. For the money the money either Drury or the Holiday Inn are much much better.
We are very disappointed to read your comments. So many guests rate us as a perfect 5! We would be pleased to hear from you with specific examples of poor organization and things that didn’t work so that we can correct any issues. Our whole team strives so hard to provide our guests with an incredible experience at an affordable price. We hope to hear from you with your ideas.
Ett svar fra Riverwalk PlazaGjesten har ikke gitt noen kommentar.
"Riverwalk plaza hotel- nice place to stay"
Friendly staff and also has a great cafe and bar in the lobby. The only problem was the parking garage is difficult to navigate and there is not enough parking.
Thank you for your perfect score. We also think our restaurant and bar are great and we receive many compliments on the food and service. It makes us really happy to learn that you found our staff so friendly and we will pass your comments along to them. While our garage can be full due to our popularity, we have plenty of parking options very close to the hotel. We will make sure our front desk staff remember to offer these alternatives.
Ett svar fra Riverwalk Plaza"Riverwalk Plaza Hotel, San Antonio, TX"
Hotel was located a end of Riverwalk which was great for getting to water taxi. Room was small & old feeling. Personal was not to friendly. Resturant in hotel not the best. Was ok but would not stay again.
We were disappointed to read your comments. We have so many great comments about our staff’s friendliness but clearly there is room for improvement so we will convey your observations to our team. We’re sorry that you found your room small and old feeling, but this is a famous heritage building which so many guests prefer over a room in a large, modern chain hotel that does not offer the charm of our hotel. Thank you for your observations.
Ett svar fra Riverwalk Plaza"Riverwalk - Very Satisfactory"
Hotel is older which is part of the charm - many interesting paintings and murals. Our room was clean and comfortable and staff was very accommodating. Easy location to drive to and just a short walk to most restaurants along the RIverwalk. In fact we were able to look our our window onto the Riverwalk on the other side of the bridge below. Parking […] is extra $12/day. I would defintiely book here again. Les mer
Thank you for your thoughtful comments and letting us know you will stay with us again. You are so correct about our hotel having charm. As a heritage building, our guests enjoy staying in the “real” Riverwalk area. We will let our staff know that you praised them in your review. As management we believe we have the best staff in all of San Antonio. They genuinely love making sure our guests have a great time. And of course your comments about our location are very accurate. We really are near all of the activities, but at night we are in a quiet area to ensure you get a great night’s sleep.
Ett svar fra Riverwalk PlazaFront desk staff welcoming and efficient.
Thank you for the perfect score of 5! We will be sure to let our front desk team know that their attitude and efficiency has been recognized. We hope you will visit again!
Ett svar fra Riverwalk PlazaAnmeldelser og vurderinger som finnes på dette nettstedet, er kunders og leverandørers personlige oppfatninger. De representerer ikke, og reflekterer ikke, standpunktene til Hotels.com. Verken Hotels.com eller de involverte partene som har levert anmeldelser, skal holdes ansvarlige for eventuelle skader av noe slag som følge av disse anmeldelsene.
