Shangri-La Hotel, Sydney - The Rocks

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The Shangri La is incredible. I travel regularly and this hotel stands out. The front desk were very courteous and went the extra mile. The bed was incredible and the view of the Opera House was amazing. Its not a big walk from the Shangri La to other attractions in Sydney such as Centerpoint, the Rocks, Darling Harbor etc etc...... A great stay!

The hotel and their staff were just great. The breakfast in particular was wonderful. We started with cocktails in the Blu Bar, while overlooking Sydney Harbour. Then went to the Grill Restaurant, which again was great. Our room was good, although if you book a room on the Harbourside, you do have the constant humm of the freeway below. This was not […] a major problem though, we are in a city after all. We tested the Spa too and was thoroughly satisfied. Would definately recommend. Les mer

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A very comfortable stay. The hotel provided excellant service . Would stay there again.

Only minutes from Circular Quay this is a high class Hotel. The staff are every so helpfull and the rooms are large, clean and fresh. Views from the upper rooms across Sydney are spectacular especially when a true Australian thunder storm rips through the Sydney suburbs. The dinning facilities are 5 star as is the bar located on the top (36) floor.Well […] apointed gym and pool area will day-spa type facilities. Well worth the money and well recommended. Les mer

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We opted for a Executive Opera City View room and it was incredible. While we didn't see the Harbor View, I have to imagine this was worth the upgrade. All rooms have recently been renovated and they are a perfect combo of elegance and comfort. For a quick trip through town, the location is also excellent and it's nearby the Bridge, Opera House, Botanical […] Gardens, etc. Highly recommended! Les mer

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My wife and family stayed at the Shangri-La, Sydney for our first time to Sydney. We booked the Horizon Club and it is well worth the extra cost. Our room was on the 30th floor with private check in. Cocktail hour is fantastic in the lounge and of course, free for the Horizon Club members. The room was spacious and very comfortable. The hotel is close […] to "The Rocks". I had no idea what that meant when I booked it but The Rocks is a great little portion of town on the water filled with shops, bars, and food places. It's also within walking distance of Circular Quay (pronounced Key) which is where you get the ferries, harbor cruises etc. My view was pretty good, I could see the Opera House out my window, but it wasn't the stunning view as portrayed on the website for this hotel. My only complaint was bell service. I called for a bell hop to be at the room in an hour to help carry our 6 bags. An hour and 15 minutes later, we carried our own bags as we could wait no longer. All in all, it's pricey but how often do you get to Austrailia? I highly recommend the Shangri-La Hotel. Pay the extra for the Horizon Club, it's so worth it with the free cocktail hour and breakfast. Les mer

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Excllent hotel. Great bar on top floor!

Excelent stay staff very friendly hotel clean. Stayed in the Horizon room that included access to the horizon club fantastic views of Sydney harbour and great drinks and canapes. Would recommend anyone particularly from oversea who wants to stay in the rocks and take in evrything Syney Harbour has to offer.

We loved our stay at the Shangri-La. All staff we came across were very friendly and helpful. It is in a great position for the City and Circular Quay. Fantastic views. Seafood buffet was amazing.

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The BLU bar was absolutely stunning. The views were amazing . The room was clean and the layout was functional.

We stayed here as we were attending a wedding in the city. We would highly recommend this hotel for it's 5 Star reputation, which lived up to the hype! Views from our window were fantastic.

I stay at Shangri-la hotel every time when I travel to Sydney. It's most comfortable and best value hotel.

I booked a one night stay as part of a series of birthday treats for my partner. When we checked in the concierge noticed the helium balloon he was holding and wished him happy birthday. When we got back to our room late that night after having gone to the theatre, we found a little cake with a birthday greeting iced onto the plate. It was completely […] unexpected and incredibly thoughtful and sweet and totally made our day (and stay). Les mer

Excelllent all around highly recommended. Magnificent views of the harbor. 5 star. Food a lot pricier than United States.

The horizon club lounge afternoon tea was disappointing. Seems staff were more intent on re- stocking for the cocktail hour. Amount of food was minimalistic with several EMPTY plates on the sparce buffet not being cleared and replenished. No eating implements so had to eat our sweets with our fingers Printer not working in Horizon club. Only found out […] when I went to print. "OH", said the girl at the desk. "That printer is not working. Please use the other one". I challenged her and said "At least put up an "out of order" sign which she did. POOR!!!!!!!!!!!! Les mer

We stayed in a Horizon Club room located on the 32nd floor, from which the views were excellent. The Horizon lounge provided great views plus free drinks and canapes in the evening, which provided a great alternative to going out and finding a meal. The hotel lifts were annoying because the room key was required to operate them but the card readers […] on some lifts did not function correctly or consistently. Les mer

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We found the Shangra la a lovely place to stay.I could not say one negative thing about it.The staff were excellent,the room was an absolute delight comfortable beds and pillows. The rocks is most likely the most convenient area although the walk back to the hotel a little on the steep side but that is the Rocks in general.I would highly recomend The […] Shangra la. Les mer

Very convenient to Opera House, ferries, restaurants.

We stayed on the club floor and whilst the view and the canapes were fantastic, the staff were less than helpful with any requests. The club standard just didn't match up with the promo blurb re service, food, and extras which one would expect with paying the premium price for the upgrade. The Darling Harbour room had a strange set up but was thoroughly […] clean and comfortable, the breakfast was only average and the place just felt like it needed a bit of a shake-up. Next time I'll try Quay West next door. Les mer

Stayed here shortly before Christmas. We received everything I have come to expect from a Shangri La property - nothing more but certainly nothing less. Being a city centre hotel the level of service was more functional than at their more leisure/resort type properties, but that is to be expected. Extremely comfortable room and bed and great location. […] Paid the extra for the Opera House view room and that was really worth it. Excellent location right on the edge of The Rocks. Les mer

Very good hotel - well located, with very friendly and supportive staff, good restaurants, beautiful view to Opera House - all are good!. Highly recommended. The only thing - it's very popular at weekend, if possible, try to stay on weekdays ))))

Hotel in the Rocks/Circular Quay area - great views of harbour, Opera House & Bridge from room Overnight parking charge excessive Breakfast prices too dear - but plenty of options nearby Overall excellent

There is not much to say about this hotel, simply I would say it is the best and one that I will always stay at when visiting Sydney. The bar on the 36th floor has outstanding views of Sydney and the staff are excellent. The walk back to the hotel from George Street is not for the faint hearted and short of breath due to the incline, but one soon recovers […] in the blu bar...... Les mer

What a lovely hotel with real 5 star qualities. Would definitely stay again.

Hotel very good. Bathroom outstnding (One of the best we have ever seen) Neighborhood a bit grungy with only a pezza place full of drunks the only out of hotel eating nearby. Too far to shops.

Great Hotel in the center of the city “The Rocks” with a bar that had wonderful views of the bridge, harbour and opera house. The rooms were clean and we go an upgrade when we checked in to have a view of the opera house. You can walk everywhere in the city for this hotel just make sure you tell the concierge that you don’t want to go to touristy restaurants […] because they will send you to all of them first. The hotel also offered free internet that was unheard of for any place in Australia. Les mer

Rooms. These aren't large, but its worth paying extra for the club rooms as they are higher and have a fab view. The hotel is at the top of a slope,and is great , as its minutes to the harbour, and all the resturants, and you can walk back at the end of the day. Breakfast was fine, like many 5 star, but no live yoghurt. The resturant upstairs was very […] nice, and had a good selection of drinks, tables wherent to close together, and staff new what they where doing, and where knowledgeable about the food, and if not sure,asked. The bar had great views, but was rather 80s, and there was a lack of urgency over clearing empty glasses, I didnt see tables or the bar being wipped over, no costers where handed out with the drinks, neither where peanuts. Not all cocktails or mixers where done correctly, and syrup was used rather than fresh fruit. Sent shoes to be cleaned, but no disernable difference when they returned, they certainly didnt use polish! The consierge was very helpful as where the doormen. The gym was well equiped, but you didnt have to sign in, and i couldnt see any disinfectant wipes< unusual in a 5 star hotel. Bed was comfy, but no choice of pillows. Les mer

I booked a hotel room with harbour vies which is more expensive than other rooms but unfortunately I could see only a small part of the harbour which is very disappointing.

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I'm fussy with hotels so when booked in to the Shangri-La, Sydney Australia for 4 weeks on business I expected to have got fed up with them by the end of the second week and would need to move. Actually they were pretty lovely. The hotel good, if you were being critical, take a refurb. It's not of quite the same decor class as the recently refurbished […] Four Seasons around the corner. But that is reflected in the price and my room at the Shangri-La was the cheapest of the major hotels in central Sydney. The service though was great. I always think that Asian chains do a better job of customer service than others and they really did show that here. Everyone from reception to concierge to room service to spa and restaurant were really, naturally friendly and welcoming - whatever the time of day. I ended up really enjoying my stay at the Shangri-La Syndey and I've already booked another 13 day stay there for my next business trip. I would recommend it. Les mer

Location superb . Situated on top of a hill a bit of a climb so need to be energetic.The hotel is of a high standard and within reach of the sightseeing places.

We enjoyed our stay. The Hotel is very comfortable, clean and the staff helpful whenever you need something or any information. It's not inexpensive, wouldn't expect a 5 star to be. The time we booked was in July which is winter in Australia, probably off-season so possibly more reasonable than other times in the year. However, we found the rate better […] than most other 5 star Hotels in Sydney at the time we were looking. This Hotel includes free internet in the room which almost all others would charge $10 - 15 more per night. I really appreciated that. We had a 5 y/o child and he was provided with a very comfortable roll-away bed at no additional charge. Also the size of the king room was quite adequate to accomodate the roll-away. A shining clean large bathroom is another plus. Did I mention a great view of Sydney Harbor and Opera House? If I want to get picky there is no ice machine on the floor, ice was available only by calling room service, to me less convenient, but others may prefer the service. It would be nice if there was a coffee machine in the room, but this is probaly not common in Australia, I'm spoiled from US Hotels. Maybe they want to think about that for Americans. Also not a lot of drawer space but manageable if you keep some items in the luggage assuming you brought a fair amount. I also loved the large in-room safe. The location is great but be aware this Hotel is up a hill so you will need to climb stairs to get back unless you use a taxi. It is manageable if you are in good health and I appreciated the exercise. All in all a great hotel experience and we were there 8 nights which made that important. Les mer

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I was expecting that this room will be facing the opera house but it was facing oposite side with only a small window on the left that barely showed the opera house. Big let down. All else was good.

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Possibly the best view from a hotel window! Just a shame that the shower kept running from extreme hot and to ice cold and the hotel were unable to do anything about it.

The hotel is excellent and service is first class. The only drawback is the steepness of the access road to the main entrance. The views from the rooms over the Darling Harbour on one side and the Opera house on the other, especially when you accept the Horizon Club offer with the extras it gives you. It is well worth the extra to be pampered so m […] uch. Les mer