The Westin Palace, Milan - Milano

Bra service, dårlig beliggenhet. Litt slitt.

Flott hotel. Dyre priser på minibar, men det var vel å forvente mtp 5* hotel. Hyggelig og hjelpsomt personale og resepsjon.

Hotel staff were great, menus and room service great, room was large and comfortable but bathroom was disappointing: more suited to 3 star than 5 star.. badly needs updating.

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Good location, everything in walking distance. Beautiful lobby and gorgeous bar. Rooms very spacious and very comfortable. Good service and good rates.

Great property, the place to be in a hotel in Milano, the subway, and train by the hotel door ! The service perfect, except for some little details in the room, cup of coffee, not removed after one day... Big rooms, great atmosphere VERY POSITIVE GLOBALLY, will return for sure !!!

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This hotel is in a good location even though it is not as close to the Duomo as other hotels (20-30 min walk or 5 min taxi).It is conveniently near the train station making it easy to rent a car. The lobby and some rooms were new and beautiful. Our room was in the older section but still clean and comfortable. The staff was excellent. The valet went […] out of his way to help us return our rental car near the hotel instead of driving to the airport..he saved us a lot of time and money. Les mer

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This is an elegant but warm hotel. The rooms are lucious, and the staff is very accomodating. We were there during a strike, and much of the staff worked anyway. A really great hotel just 10 min from the train station.

Thirteen euros for a can of coke from the fridge need i say more

When I was taking a shower, I had to wait 20 min for a hot water. It is not a 5 star hotel.

We booked two grand deluxe rooms on hotels.com at a great rate, and for that price this hotel was fantastic. Very large and luxurious rooms, large marble bathrooms, clean and nice lobby. The concierge was helpful, and the front desk was attentive. In general, the service is NOT that of a 5 star hotel and even though the hotel has been recently renovated […] it is still a pretty old property, but for the price, and even if we had to pay a bit more a night, it was a great deal. The location is a bit far to walk to the center of town, but there are some very good local restaurants and some interesting shopping right in the neighborhood. Les mer

Extremely pleasant staff from the valet parking, to receptionist, concierge and bar staff. I was disappointed in the restaurant - there were extra charges on too many items - cover charge, bread charge for a menu that was already over 30 euros for a main course is excessive. Also, there is a bit of a scam on the wine - you select your wine and then […] the waiter comes back and suggests another wine that is better but only a little more expensive - this I can accept as good advice from a sommelier, but I noticed that they did this to every table. This is just a sell up and not based on the diner getting a better match of wine to the food selection. Les mer

Beautiful room....just couldn't believe it! They upgraded me as it was my birthday but even so I could not have been more pleased. Fab hotel and roof terrace to sunbathe on with views over Milan (plus bar). Restaurants were booked by staff and bars recommended - all good. Room service expensive but what do you expect in a 5* in such a great city. Would […] love to stay again.... Les mer

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The reception staff was the only good thing here, no other good memories from here

This was the last stop on our two week dream getaway, and we were pleasantly surprised. I'll start by saying the hotel staff was amazing, and the property was very well kept. The bar downstairs was a bit overpriced, but the food was still good. Hotels.com left a note with the Westin letting them know it was our ten year anniversary, and they upgraded […] our room to a suit for free. It's only a 5 min walk from the Milano train station, but a 15 min walk to everywhere else. We traveled through Italy and took day trip from Milan to Lake Como via train, so it was convenient for us. Hope this helps!!! Les mer

The hotel is terrific in all respects but internet use. They do not have free wifi even in the lobby. They also would not print out our airline boarding passes, but instead said we would have to pay 6 euro for internet access to print the passes. That is unacceptable. And we felt that the breakfast was very over priced at 38 euro per person. The rooms […] are very comfortable and the bed is great for Europe. Les mer

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Very pleasant hotel, top service, very 'civilized' but beware that EVERYTHING is extra and annoyingly expensive. If you don't care to spend euro 35 for breakfast, go to a cafe next door... and get your bottled water at a store close-by. I don't mind spending money for good value and I am prepared to pay high prices for great hotels, but to pay $15 for […] a small bottle of water is simply annoying and you feel simply 'taken'. Same is with internet, which is part of the normal price at many hotels, but euro 15 per day at the Westin...The service at the restaurant was very poor and arrogant (we were told the wait would be 15 minutes and after waiting more than 45 minutes we decided to go elsewhere...) Les mer

Sometimes you just have to put in words when you can't speak to the right person. And this is not easy. I booked at Starwood Westin Palace Hotel for 4 nights, February 2-6. This should not happen to anyone who is a guest and the fact is Italy is no better than another country in service, in addressing my situation while there. Upon arrival at the hotel […] we were give a very tiny room, 201, facing inside with no light. After discussing with the front desk, she moved us to a larger room, 248, with good light, 201 faced inside, like a prison, no exaggeration. We got in the room and unpacked. BUT as we looked at the room we realized that it was a totally unacceptable room. The door jam was splitting apart, hardly Starwood or Westin standard. The dresser was literally falling apart, see photos, light through the drawers, handles falling off and drawers can't all close properly Then the room had no carpet? Why no one knew. Later they claimed due to people with allergies. The floor looked like, see photo, a herd of high heel elephants had trampled through it repeatedly So again I returned to the front desk as the famous Starwood service express didn't answer. By the way this occurred in other days as well, it rang but no one answered the phone. So she offered us two other rooms and at this point I was both tired and exasperated so we took rook 206 Fun as my wife said, Steve, it is the opposite of 201 same closet type room but had carpeting. The next day we did put the CHANGE SHEETS on the bed, but upon returned that evening, it was not changed. As well there seems to be a shortage of towels all week as I keep requesting some added towels, and most of the time they do not arrive. The concierge did get them delivered one night Today is our last day, Saturday Feb. 6 as we leave tomorrow. As we left this morning for the day, I went to the front desk and complained of the lack of housekeeping attention and showed him last night the night housekeeper had left two identical card Les mer

First impressions of the hotel are excellent. The decor and layout in the foyer are classy but very welcoming. My room was a good size and had all the accessories you could need. I was particularly grateful for the in-room internet system as I had not brought my lap-top. The main restaurant is expensive but the food is wonderful. Service throughout […] the hotel is first-class, especially the room service function which was prompt, friendly and top quality. With taxis on constant duty immediately outside the hotel and the Repubblica metro station just across the road, the hotel is ideally situated. Central Station is a ten minute walk away and the lovely Giardini Pubblici are five minutes from the hotel on foot if you fancy a walk, jog or picnic. I have tried other hotels in Milan but this is my favourite! Les mer

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Westin Milan, is a good hotel, nice lobby, convenient for small meetings and close enough to Milan Central Station which allow you to take the fast train to Venice and Rome easily. The downtown shopping district is not very close. Overall is a convenient location and a good hotel for business man.

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Very friendly and helpful service and a great room.

Excellent and very polite staff. Very helpfull concierge. The room was very nice and the bed very comfortable, there was a few minor concerns. The electrical outlet in the bathroom did not work. hairdryer did not work and they brought us a new one. Overall the room seemed a little dated and could use a little updating as far as painting and carpets […] . Les mer

ALL WAS FANTASTIC ONLY WOULD LIKE MORE ITALIANS WORKING THERE INSTEAD OF A VARIETY OF MIDDLE EASTERN.

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lovely stay with beautiful weather and lovely sorroundings. Become a member and it's real special.

We especially appreciated the efforts made by your concierge in arranging a last minute city tour, including the Duomo and "The Last Supper". We thought we would have no chance of seeing "The Last Supper", since we had made no prior reservations, but somehow your concierge made it possible. He also recommended Enoteca Cotti for a bottle of Barolo, that […] I will cellar for a few years. My only regret is that we should have stayed an entire week, instead of just 2 nights. Les mer

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Was there during the Milan Furniture Faire. I stayed at 3 hotels as was delayed because of volcano so moved around. Stayed here for just over Euro 200 per night. Was fantastic will stay there again. Cannot say the same abou the other hotels.

My partner and I stayed at the Palace two nights after a week in Venice. Milan is a very expensive city so be prepared. Meals are all very high. The hotel is nice (we had a Grand Deluxe Room which was a little over the top). I'd recommend a regular room as they have the same amenities basically. Customer service at the hotel is very good. Avoid the […] restaurant, service was very lackluster and I'm sure the concierge can find you something better nearby. Tip: If interested in seeing the Last Supper fresco in Milan, do a little research before and make an appointment. We had no idea you had to do this so could not get in to see it. Les mer

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Great room for the money. Excellent and courteous staff. Located within 2 metro stops of Center City and the Duomo, Very conveniently located within blocks of the Central Train Station, for independent day trip travel.

We had a suite: Perfecto!

We only had one night in Milan but this was a great hotel. The room was very spacious and after traveling for a week in Europe, the luxury was really nice. The concierge was very helpful. We were traveling with a one year old and ran out of diapers on a Sunday. There was not a store open anywhere but the concierge managed to come up with some for u […] s. Les mer

Great location in Milan - right by public transportation. You can walk to central train station. Staff was great. Hotel room was the largest I ever stayed in in Europe. More like a suite. They actually upgraded us. 5 minutes from Gallaria and main shopping district. Would stay again and rates were good for Milan

I stayed at the Westin Palace for a five day vacation to Milan. The hotel is geared towards people traveling on business, as opposed to people on vacation travel. The neighborhood is in a commercial area, and is close to the Milano Centrale train station, with a metro stop right outside (7min ride to Duomo). However, there is only a limited number […] of restaurants in the area, and given it is a commercial area, it is completely dead at night. There is no one around the area at night. The restaurants in the area close around 10pm. In addition, there are no supermarkets in proximity to the hotel, so getting little things was difficult. The hotel itself is very beautiful, with a marble lobby and nice facilities. The gym is very nice, and there is a business center on the first floor. I booked a classic room and was given accommodations on the 2nd floor, facing the front of the hotel. The room is relatively small, but the bed was very comfortable, and the bathroom was great. The bath had three shower heads with no problem getting high pressure and hot water. The downside to the room is that there are no 110 volt outlets in the bathroom for shavers. Also, there are no irons in the rooms, due to some fire code. There were no power converters available to us, and there were no facilities to charge 110 volt batteries anywhere in the hotel. This is not something I would expect from a five star hotel. The hotel has a minibar, but with the most exorbitant prices I have ever seen! A bottle of water will cost you 9 euro. There are no vending machines or ice machines in the hotel, so your only option for getting water at a decent price would be to buy one at a newsstand outside the hotel. However, these newsstands close around 9pm. The room service menu is as equally as exorbitant. A mixed salad, with no meat, will cost you 19 euro. The concierge at this hotel is the worst I have ever experienced at a five star hotel. They were not knowledgeable about restaurants or lounges out Les mer

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Soggiorno sempre in quest'hotel, e come ogni volta il livello è sempre eccellente!!!Posizione perfetta!

Vänlig personal, fin träningsanläggning (saknade dock bastu - även om ångbastu fanns), relaxen aningen liten. Superfin hotellbar och restaurang. Ligger ett stenkast från centralen.

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Äusserst nette und aufmerksame reception. Grosszügige, warme Räume, etwas "kitschig-old-Style" aber edel. Gute Schallisolation und entsprechend ruhig. Super schnelle Lifte, nie Wartezeit.