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We had read some varying reports on the hotel before we arrived and was, not worried, but a bit skeptic to what we could expect. Our room was moderate... in size, but there was not a whole lot of places to put suitcases etc. so the room looked rather messy our whole stay. The window we had was broken in the sense that it could not be locked. It faced toward a fire escape and there was no safe in the room. However, the staff fixed the window (to be permanently locked) for us, so we didn't have to carry all our valuables with us or use a centrally located safe. The AC worked fine, but blew most of the cold air right into bed, so the bed had a warm and cold side. The bathroom worked fine, but personally I have never cherished towel racks located in the shower - everything tend to get wet and stay that way. The hotel had an environmental policy that towels on the rack would not be replaced, but they did replace towels from "racks" such as doors, chairs etc. Overall, we were happy with our stay. We will probably not be regulars at this hotel, but who's a regular at this type of hotel in NYC anyway. We won't avoid it either. We were attracted by the location, and the hotel is literally right in the middle of everything. There are three subway stops within a few hundred feet so aching feet don't have to walk the same three blocks twice (or more) every day to get around in the city. av H&H fra Jar på 28.07.2011