Magnuson Hotel Great Smokies Inn - Cherokee

Staff was fantastic at Check in and Check Out Very nice Room Clean and comfortable I would highly recommend this Hotel to anyone that wants a great place to stay in Cherokee

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the front desk staff at this hotel are the GREATEST! they helped with a booking mishap, were kind, notified me within minutes of a cancellation so that we could stay an additional night! rooms were very clean and comfortable. great location! if you are in Cherokee, STAY HERE!!!!

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Although the hotel is on average OK, comparing with its price, it is not pleased. The staffs are not enthusiastic and the service are so so.

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Front office staff is rude and lacked customer service skills. Blamed all the confusion with our reservations on Expedia.

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The room doors open to the outside and we were close to the road. The noise was minimal and we slept soundly. We would gladly stay there again.

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there was black mold in the tile in our shower. the front desk lady said the front desk will close at 8pm each night.she was the front desk clerk, housekeeper, maintaince man/womanand i guess she ran the restraunt too. it was closed .enough said

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I was very disappointed in this hotel. I have used Expedia for years, and this is the first hotel I have been totally disappointed in! The room was as clean as it could be, but the whole hotel seemed run down. The staff at the desk were not friendly and did not make you feel welcomed. I would not stay there again.

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room was very clean nice location and large bathroom and shower tub would surely stay again

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The toilet, refrigerator, and air conditioner were not working properly. The carpet was extremely dirty. It would leave your socks and feet black. The staff was extremely rude. The bed was so hard it was like sleeping on the floor. The staff assigned us a non pet room and then made us move when they noticed the mistake. The posted a sign on our door […] there was a problem with our room. They refused to assist us in moving when it was their mistake. Les mer

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Had an issue with the room, but the desk took care of it

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The staff was great, and the location was great. However, it is time for renovations.

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This hotel impressed me! It was clean and convenient to access. Near Cherokee town & casino, parks and shopping. The grounds were lovely, with relaxing water ponds that flowed, lots of flowers and a beautiful restaurant (newly opened after being closed for years!) Best home-made apple butter we ever tasted! Breakfast wasn't free, unfortunately, but […] it was definitely worth the price (french toast, 3 kinds of sausage, gravy & biscuits, eggs and more!) the coffee in the lobby was free! Hotel staff might have been a tad warmer to their clients (they operated "busy, busy" even when no one else was around. Just wanted us to leave the key on the counter without making eye contact. Is that ok???) That's ok, everything else made up for it. Les mer

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Great hotel and the staff were friendly. The room was large and comfortable. Beware of the soap holder on the wall of the shower.

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Nice hotel and location to walk to some restaurants and shops. Nice restaurant in hotel for breadkfast buffet( really good) Rooms clean could use alittle updating but nice.

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desk clerk was very unprofessional; she offered no information about the hotel upon check-in, just gave me my key and sent me off to my room: I felt she was just trying to get me out of her way so she could go on to something else: hotel needs some TLC for better appearance

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Probably because we had a small dog, we were placed in the back building overlooking a trailer, which detracts from the background view of the smokies. The hotel room itself has been fairly recently renovated and is reasonably up-to-date. The amenities at this hotel which much less than what we received at hotels in other locations at this price level. […] In rooms with 2 queens, no refrigerator or microwave. Shampoo & soap is generic. No HBO or movie rental options and TV reception was fuzzy. No complimentary breakfast (though the staff at the newly opened on-site restaurant was very friendly, and they did serve fresh fruit which is not terribly common in Cherokee restaurants, it seems). Also, another member of our party discovered that her room had not been cleaned despite being out of the room all day. (They did someone to clean it upon being notified). The bathroom doors lock themselves when they bump against the wall, locking you out. Finally, the front desk is clearly understaffed, resulting in delays in getting assistance. In general, the hotel options in Cherokee aren't great, especially if you have a pet. But if I were to go again I would try to find a nicer hotel for the price. Les mer

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Great one night stop with very friendly staff.

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Very enjoyable will stay there again.

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AC DIDN'T COOL OUR ROOM SO WE MOVED TO DIFFEREN ROOM AND HAD THE SAME PROBLEM UNITS ARE OLD THE ROOMS ALSO HAVE A WEIRD SMELL

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I like the idea that it right in the middle of stores, arcades. There were lots of shops, arcades and games for kids. One disappointment was, I had booked this particular hotel because there was a restaurant attached to it. Once we arrived, we found out the restaurant was closed and the staff didn't know what was going on concerning management of the […] restaurant. It would have been nice if it had been open since it was within walking distance. Les mer

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Inspite of some negative reviews decided to stay here for a long weekend for 2. We enjoyed it so much we checked out on Monday but decided to stay by the pool for a while before leaving then changed our mind and rechecked back in for another night. Everything was very clean, Staff were very friendly. The last day the pool was cleaned that AM then we […] had it to ourself til that evening. It was well worth the money. Will definitly be returning. Les mer

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Staff very nice. Room needs some updating and maintenance .

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I loved the room however if I had not booked through hotels.com I would have gotten the room for much less. There was not supposed to be additional pet deposits and I was charged additional.

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The hotel was perfect and the staff goes out of their way to make sure you are happy. I had a problem with the key card but it was taken care of very quickly. I wish it had been warmer so I could have swam in the pool.

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Arrived early at hotel and we were not able to check in at that time; but they were able to get us into a very clean room shortly after lunch time.

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Even though we only stayed for one night, due to just a stop-over on the way to Tennessee, we enjoyed our one night. The location was very convenient and they are pet friendly, which is a must for us. We will stay there again in the future.

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Bad service and rude staff. Example 1 - Breakfast Wait staff did not know what they were doing and were rude. Many customers left before getting their food. Example 2 - Unlocked & Open Door Our room door was left open after the housekeeping staff "cleaned" it. Towels that were on the bathroom floor were just hung up and the bed was made. That was […] the extent of the room cleaning. Les mer

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The hotel was clean and the one staff member we met was great. Heres the problem. It appeared that only 3 rooms were rented for the night and the restaurant was closed for renovation. In my opinion they should of charged half the price. The hotel across the street was advertising rooms at half of what we paid and looked to be just as nice and the parking […] lot was much more crowded. But since we booked online we were sort of stuck with honoring our reservation. Les mer

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LARGE ROOMS, BEDS COMFORTABLE, AND ROOM VERY CLEAN. FRONT DESK EMPLOYEES VERY NICE AND HELPFUL. ENJOYED OUR STAY VERY, VERY MUCH.

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Very spur of the moment decision for our short trip. Loved the atmosphere of the hotel and the surrounding area. Staff was very friendly, offered us ideas on where to eat and on local attractions. Loved it and would most assuredly go back...hopefully soon! Thanks for a great time! LHW-Kentucky

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Looking for a place near Casino as rooms were sold out...only stayed overnight but place was clean and comfortable. Was a little hard to find office as the sign advertised restaurant which adjoined the office but no "office sign".

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This motel is clean, comfortable, and conveniently located close to the national park.

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Hotel staff were very pleasant. The omelet in the hotel restaurant was excellent. I found this hotel by searching pet friendly hotels in the area. The room rate was a little higher than I usually pay but figured it was the addition of the dogs. I called to confirm the reservation, even though Hotels.com said I didn’t have too. I just wanted to make […] sure they understood we were bringing two pugs & that there was no additional charge. When we arrived & my husband goes into check in he was asked an addition $50 ($25 per dog) above what was already paid for. The room was clean but musty & the bed hard a rock. Les mer

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Room was clean, bed was ok.

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Pictures on website are not accurate 4 pillows on each bed when in actuality there is 2. Older hotel with new beds and carpet bathrooms lacking attention. If you arrive after 8 pm you need to call a number left on the door. If you want anything from housekeeping you had better order it before 4pm or your out of luck they leave at 4pm. Also there is […] no continental breakfast not a real problem restaurant onsite wrong needed to be on road early went down for breakfast at 6:45am not open went again the next morning at 7:30am not open. Just a few facts you might want to know before you book your rooms, if I would of had an idea I would not of booked with this hotel. Good luck............... Les mer

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stay here for 2 night, the room very large for 2 queen beds. very clean. though it is a old place to stay but the room very clean and up to date. have all the normal Amitie. shower water is good.. overall, no complaint. . would stay there again for next trip... and would recommend to other..

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The staff was cordial, the room was very comfortable and the hotel is located close to the entrance of the Great Smoky Mountains National Park. The surrounding area is filled with lovely shops within walking distance. Whenever in this area again I will surely stay here.

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We had stay there for one night. It was nice.

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Good location, comfortable, helpful staff!

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The hotel and front desk people were awesome!!!! I don't recommend you going to their restaraunt though. The service totally sucked!!! The waitstaff were very slow and had to be reminded to refill our coffee and when we finally got our food after a 45 minute wait it was COLD!!!!!!!!

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Had a nice weekend at this hotel. Convenient to shopping and the hotel restaurant is not only good but reasonably priced. The room was clean and the hotel was nicely furnished. The only problem we encountered was that the beds are new and a little firm. I'm sure with time this will change.

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