BEST WESTERN PLUS MACIES HOTEL - Ottawa

The hotel room was nice and the bed comfortable. The highlight was the staff, they were very accommodating and nice. Restaurant could use a better wine list :o

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I would like to say that our stay at the Hotel was great Value and the staff were very professional and friendly. I would recommend this hotel it was clean and had everything you need, parking was great . Location was basically right off the highway and express was very close if you choose to go downtown.

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I used to live in Ottawa, and any family that visited ALWAYS stayed at the Macies Best Western. It is in a GREAT location-not too far from downtown, The Glebe, or Kanata, or Westboro. It is also right off the highway, and has ample, SIMPLE parking-you will experience none of that panicked "Where do I park?!" feeling. The staff is friendly and helpful, […] and the rooms are clean and feel very homey. A++ Les mer

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Compared to other Best Western hotels this one had excellent service however the room we had was of poor quality

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The hotel is simple, but very pleasant. The room was spacious, quiet and the beds were very comfortable. The restaurant on site was nice for breakfast. I would stay there again.

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Pleased with the hotel and the location. Will stay here again

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I stayed only one night on business. I arrived late and the restaurant was closed. There was nothing open close by. It would have been good if I could order a sandwich.

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A very clean and comfortable hotel

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We were very comfortable , loved the Queen size bed and the quiet surroundings.

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Satisfactory

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It was fine. Staff was nice. Very convenient location for our needs, close to highway.

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The hotel is very nice but is not very convenient for someone that goes by bus although you only have to take one bus to go downtown it takes about 30 minutes to get there.

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We were very satisfied with the hotel. It was very clean and comfortable. The staff were very helpful and attentive. We had to drive in to downtown Ottawa everyday to see the sights which was not a huge issue except for parking. Once we became aware of where to park the trips in were very easy. The hotel has an outdoor pool which we did not use because […] the temperature was not conducive for outside swimming but there was a small work out room and hot tub which we enjoyed. We would definitely stay here again. Les mer

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Very satisfied with our stay, except the dining room. We intended to eat dinner there, but there was a combination smell of chlorine and damp basement. We went out to eat.

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Staff was very freindly and helpful. When told about a slow sink, they got right on it. My only complaint was that the food in the dispensing machines was woefully inadequate. Not much choice. I was told to go across the street where there was a large selection of munchies. Didn't feel like a walk to the shopping centre, so called for a pizza.

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everything was excellent

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The room itself was nice, clean and comfortable but the service at breakfast wasn't very good. The waitress took too long at everything she did. If I didn't know any better I'd say she almost avoided us to serve other guests. The food itself was pretty good and reasonably priced. Next time I am in Ottawa I will probably stay at the Best western Plus […] in Gatineau where the rooms are about the same but the restaurant service is much more friendly and the waiter is more attentive. Les mer

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I read some of the reviews of this place and wasn't expecting much, but it was actually quite good. Didn't smell of cigarettes as other reviews had suggested, although the lift could have done with some airfreshener. The staff were helpful and the room clean and comfortable. Pretty much all I could ask for for this price range.

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Very clean and comfortable accommodations. Bed was great. Front desk staff was friendly and helpful.

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I was satisfied with the accommodatins for the one night. The room was clean and I slpt well

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Picked this hotel because of the banner and because it was in close proximity to our sports venue. Came in late (after 8 p.m.) but was provided with very good customer service. The room was clean and well equipped and the beds were so comfortable. Best sleep i have had in months. If we have to come back to Ottawa for another tournament we will definitely […] stay here again. Thanks. Les mer

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I was pleased with the courtesy and friendliness of all staff; the service and food quality in the breakfast-to-dinner restaurant; the spaciousness and cleanliness of my room; the free parking and newspaper; and the west-end location. The Hotel deserves a high rating.

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What a great place to stay!! Thanks to staff members for their friendly, courteous and prompt service and for all their assistance in making our visit to Ottawa terrific!! We would definitely recommend and we would certainly come back again to Best Western!!

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The staff at the front desk were all very helpful and pleasant. The breakfast was very good.

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Good Price/value ratio

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We came to Ottawa on business and found the hotel to be just what we needed. Location was perfect for getting around the city. Walking distance to the mall and restaurants. Very clean and quiet. Restaurant on the lower level was also convenient and very resonably priced. Staff were amazing. This is the hotel we will stay in for any future trips to  […] Ottawa. Les mer

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There are quite a few hotels/motels in the area, but this hotel is by far the best choice. I was on business, and found the location to be close to everything, as you can just jump onto the 417. I travel extensively and have stayed in many hotels, and the value for price here is outstanding. This place really exceeded expectations. My room had all […] of the things that make me happy but are not always found; a large bathroom and counter area, a large shower with various ledges for products, a shower rod that extends outward so the curtain doesn't stick to your body, office space, high speed internet, dining table & chairs, comfortable bed and linens, iron, ironing board, big closet, flat screen tv, late room service options etc...I can't say enough good things as a business traveller. Only one downside in the winter...outdoor parking. But all hotels in the area are like this. Parking is at least free here. 4/5! Les mer

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The room was very nice and I enjoyed my stay. From my experience I do recommend this hotel.

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