Sonesta ES Suites Andover - Andover

Amanda at the front desk was rude. Everything else was fine.

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This was a good choice. It is close to two nice restaurants. and is being remodeled.

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This stay was simple and the Sonesta served my needs admirably. Full sized refrigerator allowed me to bring necessary ice packs. Would stay here again. Only missed being in Andover proper as it is such a charming town, but wouldn't have had the time to enjoy it anyhow!

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Enjoyable

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It was just an overnight stay before a destination. The room was clean, quiet, comfortable and reasonable. We liked the hotel, though the complementary breakfast was ok. Because it was Memorial day holiday weekend, there were many guests, which were more than the staffs can handle.

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1. Room cleaning service was missed - Very disappointing - breakfast service was slow and seemed chaotic. Gretta locations and clean rooms - overall good if the room service can be fixed

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The service of the front desk girl was top notch, she was bright,friendly and helpful ! She worked the desk around the 8 p.m. Shift on 5/25/2013 . I include that because I did not get her name. She made our stay one I would comment on. Kudos for this excellent employee! Only complaint I had was lobby television on all night at a level we could hear […] in our room. Les mer

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Check in was quick & efficient. The room that we checked into was just above two large A/C compressors. I called the desk, and in less than 10 minutes, they had us in a different room. Very helpful!

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We stay here whenever we visit family in the area because the price is reasonable and we don't have to book two rooms when we need a suite. This particular stay our room was a bit musty smelling when we entered. Other than that, we enjoyed the great service we've come to expect.

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I will try to stay here whenever I'm in the area.

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I was very pleased with my stay and would definitely come back. I especiallyI liked all the ammenities that it offered.

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good rate good room good food

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The staff at the Sonesta could not have been more accommodating and helpful. They were awesome! Every request was met with a smile and a can-do attitude. The room was perfect for our needs, as we were traveling with our large German Shepherd dog. The room was located directly near the exit stair well to make it easy for walking. We had lots of space […] for meal prep, TV viewing, and sleeping. Would definitely stay at this hotel again. Great price capped off a very enjoyable stay! Les mer

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Two bedroom suite was very roomy and perfect for two adults and 2 teenagers. It was great to have two twin beds for our sons instead of having to put someone in a rollaway bed. Beds were very comfortable.Staff friendly and helpful. We stayed only one night so cannot comment on the facilities.

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All the comforts of home in a suite! Delicious breakfast in the am. For business travelers a welcomed break to the regular hotel room because these have full kitchens.

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Overall it is a good place for a longer stay. Housekeeping could do a better job. We stayed for a week, they only came to change towels and took away the trash. They did not bother to vacuum the floor, and did not leave any detergent for the dish washer. The suite is comfortable, the beds indeed poor quality, I was unable to sleep comfortably.

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Good except bed was supposedly a queen size, maybe for LEPRECHAUNS, I would classify as full size

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My room was perfect for our family. It was nice and big with 3 older style tvs, but we didn't mind. Our only complaint was the buffet breakfast. When we got there, there were not any plates. Eventually plastic plates came out. Then I got my orange juice and realized it was mostly water, I couldn't drink it. They were also out of waffle mix. Overall […] i would stay again, even though the beds were very firm Les mer

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The exterior of the building could be spruced up a bit. cobwebs, and the brickwork needs some repair.

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friendly desk staff, good selection and decent quality breakfast buffet, 2 bedroom suite was spacious (BR,LR/Kitchen with full size fridge and dishwasher,BR), with TVs in all 3 rooms, and cost less than 2 separate rooms at other hotels in the area. Pet friendly was a plus for us. Ample free parking. Staff respected our 'D-N-D' card. Only downside is […] that it's located in a 'tech park' so no neighborhood to walk in, but that's suburban Beantown. all in all 4-5 stars!!! we'd gladly stay again. Les mer

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We were all very happy with this hotel...we had a group of 15 people and were very happy with the numbers that we could put into each room due to assortment of number and type of beds plus pull-out couches! It's always nice too to have a frig when you're travelling! We would definitely stay here again!

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The hotel room was extremely comfortable for four of us. It also appeared to be very clean but there was a terrible odor that hit us as soon as we walked in the door. The air vent coming into the bedroom was loud and woke me up several times during the night and then we were all woken up very early because of a group of guys playing basketball in the […] court right outside our bedroom. I would definitely give another Sonesta location a try because of the comfort. The noise situation wasn't totally their fault and who knows what the odor was... Les mer

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We've stayed here before and found it convenient to the Andover area. Rooms are ready for updating especially older TV's. Can be noisy on weekends with large groups (youth) staying up fairly late. Breakfast is excellent but occasionally can't get a seat due to limited tables.

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This was a great family get away. Big rooms, super nice staff, lots of families. I would recommend it.

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This hotel over all was great , the front desk staff on both day and night shift were extremely helpful and friendly. The Kitchen supervisor put out a wonderful breakfast and made sure everything was constantly stocked and was so nice to talk to. TV's are a little dated in the rooms. The maintenance could be a little bit better we had a light that didnt […] work well and some of the recepticles were very loose, the pool was dirty and didnt seem as though it was cleaned often. The bedding and towels were clean but the carpets looked like they hadnt been steam cleaned in a while, the bathrooms were fairly clean but little details were not looked after like stuff on the walls and the hair left in the bath tubs. Overall though its a nice comfortable hotel. Les mer

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I had booked by stay in the Staybridge Suites a week in advance and had expressly asked for a King Size non-smoking room for my son and I while we visited Holy Cross and Harvard through Hotels.Com. When I went to check in, Staybridge Suites initially had no record of the reservation that I had paid in advance. Moreover, when they did discover the reservation […] it was for a smoking room with twin beds, totally unacceptable. However, after speaking with the Hotels.com agent who handled the call that night. resolved the matter to beyond my satisfaction. He found a Hotel that met and even exceeded my initial booking arrangements that was only 10 minutes away. He also was able to add compensation for my inconvenience that will allow me to continue to be a Hotels.com customer. That was not going to be the case prior to his intervention. Les mer

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The two bedroom, two bath layout was extremely comfortable. My boyfriend and I had privacy, as did his mother. We were in town for a wedding, and getting ready with separate bathrooms was effortless. We only stayed two nights, but could have easily stayed a week for the convenience of the room. The propery was quite nice and well maintained outside, […] but the interior could have been cleaner. The hall carpets badly needed cleaning. The walls in our room were filthy, the carpets weren't vacuumed well, lipstick was on the coffee mugs, and paint on the sofa. It was quite a distraction from how pleasant the rest of it was. Les mer

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I have stayed at this Staybridge hotel many times and I love it here. It is my favorite hotel, always very clean and the amenities are wonderful.

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My room was very spacious, with plenty of room to move about if you were in a wheelchair or had other mobility issues. Sliding pocket door off the bedroom into the bath was convenient. Everything very handy! Definitely would recommend and will stay again next time I'm in this neck of the woods.

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We were in Dracut for a long weekend at a sports tournament. The hotel was within a 15 minute ride to where we needed to be. Nice quiet location right off the highway, but no noise from anything. Extra plus was the kitchenette so we didn't have to go out after a day of softball. Yet plenty of places to go close by if we wanted to. Really nice breakfast […] available. Have nothing but good things to say! Les mer

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We had our grandchildren with us and the hotel met all of our needs.The hotel staff were courteous and extremely helpful.We enjoyed our stay and would not hesitate in staying there again!

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I am not very picky person and I stayed here with my family for 4 nights. Over all it was wonderful. Guest service was good. I asked if I can check in 1 hrs before check-in time and they accepted my request with no hesitation. I asked for limited room service for week-end and they kept their word. I had towels changed and room cleaned on two days. Swimming […] pool was good and surrounding area is quite and enjoyable. Breakfast was good and with sufficient number of varieties. Having kitchen and utensils in clean and good condition is a definitely an advantage. Only disadvantage for guys visiting Boston is that you should have a car to stay in this hotel otherwise it is painful to travel to downtown. I would definitely try to get into same hotel if I visit next time and have already recommended for my friends. Les mer

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best value in the greater Boston area.

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The Hotel was nice about 30 minutes from Boston. The room was nice and clean but the bed had to be the cheapest bed they could buy.My back hurt me everynight I stayed. Beyond that the staff was freindly and the free breakfast and light dinner was a nice add on.

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Great value for the hotel room. We had a one bdrm suite with kitchen, and sitting area. Perfect for 3yr old and 9mos old. Breakfast was very yummy and the staff friendly. We will stay again.

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Nice staff, comfortable bed, good location. I'd stay here again.

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