Fortune House - Miami

I was in town for business with 6 other people. The Fortune House fit our needs perfectly. Seven women with four bathrooms can never be bad! We were at the American Airlines Arena during the day and the location was perfect. There were plenty of choices for eating, either in the hotel, or within walking distance. I will definitely stay at Fortune House […] again! Les mer

It was a great stay at the Fortune House. Loved being in walking distance of great restaurants and a grocery store. Would highly recommend others to stay here.

The over all appearance of the hotel was good. The staff were helpful pleasant. The only draw back during our stay were two things: The swiming pool was out of service and the AC in our suite did not cool down the suite to a satisfactory level.

Bring your own coffee and a wash cloth as they are difficult to get. We had one day with no wash cloths and we did not get any until the following afternoon. They out source all linen so make sure you get extra at check in. They do not clean the room well and beds are not made well. Bath tub was gray on the bottom from age and trapped dirt. Mold on […] the shower curtain bottom. Kitchen has no soap for dishes. Maids did some of them but not all. We only had a few glasses and a couple bowls and they didn't do them all as was their normal procedure since they do not give you soap so we were told. Which I understand is why you pay an extra $10.00 per day for House Keeping. Complimentary breakfast was cold each day and I was in a hurry because my taxi had arrived and they would not let me take my half eaten slice of toast with me unless I paid extra for it. Location is good near the water, quiet and nice restaurants. Good for business if you are not in your room much not a place to relax or be pampered in as it was the bare essentials. Les mer

They only give you one room key. The room's table was dusty. The kitchen had ants. The air conditioning did not work well. The smell of humidity in the room was terrible. The A/C vents were not done well, so the one in the bedroom is way to small for the room. The comforters were bought in Ikea and they forgot to place duvets on them, so you can be […] sure they never get washed. The rate of the hotel is less than half of the others in the area, so I guess that you get what you paid for. Les mer

How can a Hotel in 2012 not be able to supply decent Internet to customer. If you advertise free internet, it should work. If you're a business traveler, you can't stay in a Hotel where the wireless reception is only good in the lobby.

Each room is furnished differently as individually owned. Had a really large suite but cheap furnishing that did not go with the decor.

I wished that hotels.com would have clearly stated that this property would charge a resort tax/cleaning fee in addition to the pre-paid amount I paid. I looked back at the site and there was a comment in small print about the potential for tax but it was not plainly stated that I would be paying more per day than the amount quoted on the website. Also, […] the hotel did not indicate that there would be an additional charge when I checked-in. I complained to the manager but she said she could do nothing about it. My hotel stay included breakfast on Christmas morning in the restaurant. I got to the restaurant 15 minutes before the service was to stop and there was very little to eat with nothing in some of the chafing dishes and no offers to get us any more food. There was only one server who was not helpful. Les mer

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This is a luxury hotel, located in a great 30 floors building..it has a great gym on the 6th floor and a very good breakfast. Rooms are wide, clean and everything is like you have ever wanted to find in a Miami hotel... Staff is professional

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We rented a two bedroom with two bathrooms. It had 3 LCD tvs, a large kitchen with stainless steel appliances. Lots of bang for the buck here...

The customer service at this hotel was lacking. The workers weren't friendly but everything else was great because I only spent one night here. I would definitely stay here again regardless of the unenthusiastic workers because the hotel was convenient for me.

this hotel was the best value for money we have ever found.however the restaurant was another story worst service in USA (this was our twentieth hotel)

COULD NOT GET ANY SLEEP DUE TO THE NOISE COMING FROM THE ROOM ABOVE RM# 2505. THE TENANTS WERE PLAYING MUSIC INSTRUMENTS AND WHEN WE CALLED TO COMPLAIN, THE TENANTS STARTING CUSSING AND SCREAMING LOAD ABSCENITIES FOR OVER AN HOUR.

I love the hotel it was excellent the lobby as well as the room. The only thing that I didn't no like was that I made the reservation to accommodate 5 people 2 bed rooms and a sofa bed, but was not given a room with a sofa bed. I was charge for a roll away bed.

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Hotel staff was courteous and helpful!

Great location and clean common areas however the rooms are nothing exciting.. Served the purpose but nothing exciting.

Hide fees when you going to do the check in .

Nice location, nice views, spacious suites, good value

The overall survey is extremily positive but 2 things that a guest should know in advance are: 1) Cost of the valet parking (20$ a day) 2) Cost of the amenities (10$ a day)

The front desk is next to the bar playing loud music. It is so loud that it was hard to check in. Given two keys for three guests, but only one elevator key so we couldn't go anywhere without one another. We were given directions to an Italian restaurant two blocks away, but it was a Brazillian Steak house with a one-hour wait and nothing else open, […] nearby. There was a room service menu, but they won't answer the phone due to the music being so loud--you have to come down to order, but it doesn't say that in the room! I tried to make a call on the in-house phone at the front desk (right after some cute, young blonde from the bar used it) and was told I had to go to my room to make a call. (But no elevator key to get there!) Apparently, ageing brunettes can pack sand where they are concerned! Breakfast buffet ran out of silverware, bowls, napkins, toast, coffee cups, glasses, bacon, pancakes, eggs, (which were green, anyway!) milk, juice, and coffee! There wasn't enough room for everyone to sit and the food wasn't great, anyway! The toilet wouldn't fill, the tub wouldn't drain, the showerhead didn't work right, hinges creaked, cable got no reception, and we couldn't get a porter to get our bags and we waited 45 minutes for him! The decor was R-Rated in my in-laws' room! Check out for guests waiting to go to ship's pier should be an extra hour later due to the check in time for the cruise! Les mer

Will def. be back to stay there again!

The only issue we had was that Housekeeping came to clean the room at about 4:00 P.M. Since we were there for a wedding and were getting ready for the rehearsal dinner this was a most inconvenient time. And the maid spoke no English. I did not know how to convey to her that all we needed was some clean towels. I understand that getting someone that […] speaks English to work as a maid would be an issue in that area but perhaps giving the guests a number to call for an interpreter would be really helpful. To be honest, I seriously felt bad for the maid. She was trying to be helpful but the language just got in the way. Having said this, if I do get an opportunity to go to Miami again (and I plan on it) I would certainly consider staying there again. Les mer

The rooms are all different we stayed in a two bedroom suite which was modern and sleek with a descent view(only from upper floors. we stayed on 17). Appliances a bit dusty. About a 15 minute taxi ride to shopping and night life. Earlier in the week we stayed on a lower floor 8 not so modern and in need of dusting.

Great location, views, fitness center, and price.

We stayed for two nights recently on the 29th floor (Penthouse level) with a spectacular view. A stunning suite with great space and quality furnishings. Roadworks are a pain in the area (but not fault of hotel). Staff was great and would recommend this hotel if you are looking for good price/high quality that's very close to Miami places of interest […] - Bayside/Coconut Grove etc. No beach here - just a small rooftop pool and hot tub, but if you have a car and are not coming for just beach - this is a great hotel to stay. Les mer

Good service, good room facilities. A little disappointed not much information was readily available about the neighbourhood / transportation / amenities / local events. Staff did their best to help.

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It is ok only for a night or two but it is not south beach miami, it is in brickell, Fl 15-min away from South Beach the action.

I was very pleased with the unit. The location is great - very close to the Metromover, and the neighborhood was safe. Parking was at a reasonable price but I would have liked the self-part opportunity instead of valet, but that is just my preference. The staff was very helpful and courteous and honest. I left a bag behind and they assisted in getting […] it back to me. I would definitely would stay here again and recommend to others. Beats a hotel any day if you don't require the services. There is a restaurant in the building. I didn't have an occasion to eat there but the menu looked good and the prices were reasonable. Les mer

Room was ok. The AC system kept going out. The maintenance worker who "helped" was useless. He basically said that since the AC kept cutting off and on, he couldn't do anything about it.

The service was great, the staff extremely friendly. The romos are huge and clean

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The two bedroom suite was great.Very comfortable And a terrific view.The staff was very pleasant and very informative..The pool is not the greatest but the gym was a big plus..I would recommend the hotel to anyone going down to Miami for business..South Beach was a 15 minute drive...

During my recent stay at the Fortune House, I felt the staff were rude and much less than helpful. I understand that in Miami, there is a very high Spanish population; however, I was very upset at the fact that when I speak with staff there, the Spanish language was the majority of the language chosen. I would expect this from a hotel in another country […] but not in the States. Les mer

I have stayed at the Fortune House three times now and it is perfect for the location. Comfortable, clean and convenient.

We stayed here the past weekend, and I tell you it was really a nice hotel. The Lobby and common areas are real nice, the rooms are ok. For the price. We did have some little black ants in the room. But it was clean. The hotel has a lived in appearance. The furniture in some rooms are really nice and some rooms were a little outdayed. It is close to […] the fre train, and it takes you all around (For free) We arrived early and the rooms that were available we were ab;e to check in and they allowed us to stay until 12:00 for checkout. It was a greta experience. Some of the people in our group complained that they di not have a tv in their bedroom. They upgraded them to a penthouse suite, so all was good. Les mer

There is no concierge or other standard hotel accessories. The bell boy disappeared halfway through moving my luggage: I almost missed my flight. However, the double room bay view suite was awesome, perfect for longer stays or when you want to use the kitchenette. Also, the receptionist was very helpful. I could have got a 4 star hotel for less.

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Loved the hotel. Location was good even though you have to drive to go to the best places. Parking was a bit expensive but all parking in Miami is.

Just good location

Staff wouldn't go the extra inch, much less the extra mile. Consistently claim impotence without a manger present and managers never seemed to be present. 3 times I got the, "Oh, my manager just left for the day," or "just stepped into a meeting, I'm sorry I simply can't help you." Rooms are great, however.

Front desk staff most unrofessional not friendly and not helpful at all.Never been in hotel where service so POOR.Even Restaurant staff not helpful for the new visitors. We were visiting Miami first time and they blew up. We loved Miami and considering buying real estate so we may go again there soon Please convey this message to Hotel Management so […] then they can iprove their service for the guests KOTHARI May 14 to May 16 2011(Room 7406??) Les mer

An exceptionally clean building with all the amenities that you would expect from a much higher end hotel. The one bedroom apartment was very spacious, well furnished and always clean.The staff were attentive, cheerful and courteous 24 hours a day. The staff were at our beck and call promptly for any added extras that we could want. The added bonus […] of a very good restaurant with a well appointed breakfast which was included in our price made it a memorable stay and we plan to return often. Les mer

Just by pulling up to this hotel you'd think it was going to be a pretty decent property. Wow, were we fooled! Although the lobby and outside of this hotel were quite nice the room itself had no air conditioning, the bath enclosures had mold, there was no water pressure and the floors were filthy. We were not told that the air conditioning in the hotel […] wasn't working and were told on 3 separate occasions that someone would come up and look at it. No one ever came, so we were extremely warm on the 11th floor with the use of only one ceiling fan. We were told they didn't have any other fans at the front desk. In a nut shell, this hotel was a huge disappointment and we wouldn't recommend it to anyone, nor would we ever go back. Les mer

Rooms and staff were excellent great to have in room laundry and drying. Tours need to be booked before travel as no booking service from hotel.

Hotel is a little aged but over all it is very nice. Great views from the baconey. I was very please with the service and cleaness of my room. Located in a very nice part of the city. Be prepard to pay for parking and be sure to ask the price of valet parking.