Pantages Hotel Toronto Centre - Toronto

Great location, clean room, helpful staff. Would stay here again. Only negatives, pillows too puffy and tv in poor location. Most of the staff was fantastic with the exception of the man who did the valet parking when it was time to leave. I gave him a generous tip and he didn't even help us to put our suitcases in the car. Overall, very good value […] for the money and you can't beat the location. Hotel is quiet and clean. Les mer

all and all it was a pleasant experience after taking in a show; though a little on the chic side for my ludditic tendancies; a great place for the young and the beautiful.

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The only complaints that I have as it relates to our stay at The Pantages Hotel & Spa is the amount of noise in the hotel room throughout our stay from Hallway traffic as well as the noise below on the street from traffic around St. Michaels Hospital (Ambulance's). The windows in the hotel room did not seem to insulate any of the noise from the street […] traffic below compared to our stays at comparable hotels in the same area. The other complaint relates to the mattress was extremely firm to our liking and the pillows were also very firm. Unfortunately, noise and comfort are two very critical components for an enjoyable hotel stay. Needless to say the day following our stay we were both very tired. Les mer

I adored this hotel, my stay was absolutely gorgeous. Friendly staff, extremely clean, very comfortable room and great view. I would definately recomend a stay at the pantages to anyone planning a trip to beautiful Toronto!! Sincerely,

We pulled up there was a garage entrance but when we attempted to enter the gate wouldn't open, so we went to front of hotel where there was no one to valet our car or welcome us. We had to physically go into hotel to ask for assistance, this on a busy downtown street. $32 for valet is outrageous even for NYC. They finally took the car, no one was there […] to take our luggage, we went to front desk where they were so busy answering their phones they didn't even acknowledge us, it's like we didn't matter and we were the only customers standing in front of them. The room was small, a lot crammed into one space, the bed was supposed to be King but it was a full, it was so small and so hard and the pillows were like rubber tires, extremely uncomfortable. Tossed and turned all night and afraid of falling off such a small bed, there were two of us. Overall I wouldn't recommend the hotel nor would I ever stay there again. The location was good but the are tons of hotel in the same area. Les mer

I have been staying here since it opened. I loved the boutique feel of the lobby and floors......and that mood enhancing elevator ride. I think this hotel has changed hands or they are taking a very different approach to maintenance. The little tuck shop is closed so if you need supplies its the Eaton Center Shoppers or a long slog to a convenience […] store. The plants and other little touches are gone from the floor hallways and the elevators are showing age and in one case not running at all. Also.....no "little rock in a bag" ! I missed my rock! The staff are still great and the Martini Bar is still 100% so its only minor faults to a perfect hotel. The location still can't be beat and there was no discernible change in the rooms. At this price point though it is competing with One King West which is fairly close by and also well run. It was the little-somethings that gave this hotel the edge in my book and i preferred the boutique feel over the posh of One King. Pantages get those little-somethings back quickly. Les mer

The room was clean, comfortable and the bed mattress very kind to old backs. Personnel more than helpful and very friendly. Very quiet environment. The only problem was that the TV didn't have a DVD player; the hotel wanted to charge $25.00. Would definitely stay here again.

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We only had 1 washcloth to share between two of us. We asked for me and got 4 more towels! Kind of funny but annoying at bath time. There is no concierge so I felt like I was constantly waiting in line to ask hotel staff how or what to do. The lighting in the bathroom and vanity areas were very low. Couldn't really see to do makeup and hair. But otherwise, […] great location, quiet and clean. Les mer

If you like being one of the pretty people, this is the place for you. This is a ultra modern hotel in a decent location, but you will get charged for everything. The gym was very nice, yet no towels were provided. In fact they were quite stingy with towels in the rooms. The rooms were large and pretty, but we had only one bath robe, and both days we […] were only given decaf coffee. The pool and sauna are not included in the price, and even simple things, such as getting ice become a hassle because you have to call the front desk Les mer

It's a lovely hotel with friendly staff; great location for shopping. My only complaint was not enough outlets for phone and computer chargers.

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I travel 30% of the time for business, and this was the best hotel I've stayed in in years. Beautiful, spacious room with hardwood floors,separate sunk in tub and rainfall showerhead, great bed, free wifi, a block from Eaton Centre. Terrific value for the cost.

I am not all that familiar with Toronto. I get up there a few times a year for business, and that is about it... That being said, I really enjoyed this property...The room is HUGE! It has its own washer and dryer and a full kitchen, but does not feel like some sort of extended stay hotel. The lounge was very nice, and there is a nice little dinner […] next door that serves food 24/7 Like most food north of the border, I was not all that impressed with the room service menu, but other than that, I really enjoyed my stay. Les mer

In many ways this is a wonderful hotel: good location, quiet atmosphere. But there are still so many problems. Last time I stayed there were flooded stairwells, which had to be used since the elevtors were turned off. This time, while the room was fine, the TV was broken, there was neither soap nor shampoo etc for two days, no bathmats, some electrical […] plugs did't work, one elevator was defective for use with the required entrance cards. These are minor annoyances but when they pile up, it is a sign of a hotel on the slippery slope. Les mer

The first night we were there we expereinced bugs in our bed when we pulled back the sheets. we were on the blue floor and there were little blue lights on the celling and it was way to dark in the hallway. i could barely see which way to go. the elevetors needed your room key to work and as you went up to your floor the lights would change color and […] make the entire elevator look red, blue, green, and ect. on the second day we came back to room in the middle of the afternoon and found that the elevators were broken because a fire alarm was set off. they told us we could take the stairs (to the 13th floor) but we had to be escorted for security reasons but they could not find a key so several people waited almost an hour to get back to their rooms. this like that happen which is understandable but the thing that was so bothersome was that people were coming in the lobby trying to use the elevator and there was no one there to stop them and tell them the situation, they had to go and ask before they were told. on the last morning we went to take showers and realized the maid had taken the drain out of the tub and left it in the middle of the shower. since i did not have time to wash my hair i wasn't planning on taking a shower so i went to grab the shower cap only to find out it had been used!! Les mer

Location was perfect and the size of the room bigger than I had expected. The furniture might have been a little worn, but overall a good stay. The lights in one of the elevators was a bit weird though, going through all the colours of the rainbow - not a great look when you suddenly turn green or yellow.

Booked as a treat for my girlfriends birthday - couldn't have wished for a nicer hotel. Friendly staff, great bar, very comfortable room. Some construction work going on while we stayed, but didn't cause any problems for our stay. Only gripe is cost of car parking - $32 a day, plus tip for valet!

I truly enjoyed my stay. I would recommend going to the spa.

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Was in town for a conference. Very nice rooms and great location. Can't beat it for the price. Nice workout facility and just a block away from Eaton Centre

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We really enjoyed how laid back and sirene the hoteal was. Great martini bar. Loved the atmosphere! Great location. It is 1/2 block from Eaton Centre. Great area for shopping, and easy to get to subway and trolly.

the pantages is in the middle of the city.... 1 short block from eaton centre, 4 blocks from union station or the st. lawrence market. PATH and subway less than 1 block away, street cars 1 block away. public areas are "artsy" while room is comfortable. very spacious, with kitchenette and laundry machines in room.

Although the room was nice and I really liked the convenience of having a little kitchenette, there were large gaps in service. My main problem was that on the 2nd night of my 3 night stay I returned to my room at 6pm after a long day at a conference and found a note on the desk stating that the power would need to be turned off in the hotel from 11pm […] that night until 5am the next morning because a generator needed to be replaced. It said I was to call down to the desk if I wanted a flashlight (!!!!). This meant absolutely no power in the hotel for those hours, including lights, air conditioning, tv, etc. I was not told about this issue in advance of arriving nor was I told when I checked in (although management told me they knew it needed to occur for about two weeks prior to my arrival). As a business traveller, I had planned to be up late that night working on a presentation so and to learn about the issue via a note on my desk on the same day it was to occur was not acceptable. They did send me to their sister hotel, the Cosmopolitan, and they gave me free internet and breakfast while there, so they worked hard to solve the situation, but in my opinion, this kind of problem should have been handled better from the beginning. Les mer

Good hotel -- great location

I was extremely dissapointed when my room did not get clenaed on Saturday and Sunday! and not to mention we had people in the room when the house keeping showed up with clean (thank god!) towels and they charged us an additional $50.00 a night per person because they were under the impression they were staying in the room too. Very bad experience!

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Extremely friendly staff, great room, terrific location. Quick to respond to any request.

Absolutely great place to stay. My adult daughter & I stayed here for 3 nights for sightseeing & celebrating my birthday. First time in Toronto and we definitely chose the perfect place to stay. Large room, full kitchen. Hotel staff, bartender, doormen-everyone was more than helpful and friendly. The location was perfect for public transportation or […] walking. Our room was very quiet. Have traveled many places and this is surely one of my favorites. Les mer

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I had reserved and paid for 2 nights at Pantages. I called on the 1st night said I was not coming until the 2nd night but wanted to make sure my room was reserved and that I would have it for the 2nd night. Since I had already paid for the room, was assured my room would be there. The next day, when I went to the hotel, was informed my room was cancelled […] because I did not check in the 1st day, even though I had paid for it. They had my reservation, they knew I paid for it yet had given it away. I had to wait an hour arguing with the front desk that I had paid for a room and should have it. After an hour, was finally given a room yet they did not give any reimbursement, like parking. It wasn't until the next day at checkout when the manager asked me about my stay did I get my parking complementary. Was just disappointed about the initial service. Les mer

This hotel was ok. My boyfriend and I stayed there over the July 4th 2009 holiday. The parking was valet only and was $32 a night. I thought this was a bit pricey, but if we had parked in the lot down the street, we most likely would have paid the same price. The convenience of being able to come and go with our car was good. They claim to have a Meditation […] channel; this tv channel did not exist for us. They also did not put "stones" on our pillows. Front desk could have been more cheerful and provided info about the hotel. We were not informed about any of their services, nor how to work the elevators (had to use your room key - I've never experienced that before). Overall, it is a nice hotel. The rooms are clean, the location is good and having the kitchenette in the room was pretty awesome. I would recommend this hotel for others, just be aware that the front desk people aren't the most outgoing and that parking is expensive. Les mer

location location location !!!!!

The hotel was beautiful, but they did not have the specific room that we had requested. Also, when they "cleaned" the room, they didn't replenish many of our items (coffee, towels, soap, etc.) and when they "changed the bedding", they just remade it with our previous linens.

Very clean nice new room, its really a studio apartment, with a small kitchen which I prefer

This was a very good hotel, especially for the price. Clean, comfortable and modern, had the features of a pricier hotel. It is right in downtown Toronto, so it is easy to get around and see everything. My only criticism would be that the concierge was not particularly helpful in terms of suggesting things to do. They kept steering us towards the most […] touristy neighborhoods, restaurants and attractions, even when we asked for a more local experience. We had to do our own research to find what we were looking for. That said, if you like venturing off the beaten path, be sure to check out the 4-5 blocks that comprise Little Italy...there were great restaurants to choose from, cool boutiques and it definitely is off the more traveled tourist streets. Les mer

The Pantages was a wonderful pick for our trip. It is located right in the middle of everything and we were able to walk every where. I would definitely recommend this hotel if you want a nice, clean, quiet hotel that has friendly staff and is in a great location. Not to mention the beer and liquor store is right across Dundas Square!

nice ,clean , great location ,highly recommended

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I really enjoyed our stay at this hotel...it was very convenient to everything...disregard other reviews about hotel because they are not fair and accurate...hotel has great bar-it is open late...great martini happy hour....rooms are great and comfortable...and staff was very cordial...will definately be back

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The space was wonderfully utilized. There was a full kitchen, little couch, desk, table and areas to put things, a vanity area, and a washer and dryer. You just cant beat the washer and dryer. The room was very comfortable. The bed and linens were wonderful and the location was perfect. I would definitely recommend the hotel.

This hotel was perfect, and I couldn't believe the price! The hotel staff was courteous and professional, the rooms were clean and comfortable, and I would certainly recommend and stay here again.

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Booked an Executive Suite which was really nice. Decent size and very comfortable. Only criticism was the fact that they didn't restock the minibar during my entire stay. Could've asked them too I guess, but not the point. And they charge $12 a day for wireless internet. In this day and age and like most other hotels - this should be FREE! The hotel […] itself is very stylish, great little cocktail bar with good offers on certain nights of the week. Les mer