Royal Mirage Deluxe Marrakech - Marrakech

Stille beliggenhet, gangavstand til alt i Marrakech. Vennlig og løsningsorientert betjening. God Frokost. Kan anbefales.

Hyggelig ansatte, fine rom, og ganske så sentralt. God service, tillegg på 50.dh pga tax, ca 35 norske. God frokost, og vel så fornøyd med alt egentlig.

Her får man mye for pengene. Ca 20 min å gå til sentrum, meget bra bassengområde, god service, store fine rom og meget bra frokost. Anbefales dersom man vil ha et 'friområde' utenfor Medinaens mer hektiske atmosfære. Bra nattklubber og restauranter i nærheten.

Med 1/2 pris er det godt tillbud. Nydelig hage med basseng, men mye er slitt og mye går tomt hele tiden.

The hotel has a problem with pigeons. Depending on which way the balcony is facing, this problem varies. But some of the rooms has a very big problem and there is feathers and pigeon shit everywhere. In other rooms the problem is minimal. The breakfast is not very great. There is plenty of room at this hotel, and the rooms are very big. Friendly staff. […] All in all it's a nice hotel, but it doesn't deserve the five stars. Les mer

Dette hotellet holder ikke hva det lover. Flott beliggenhet, men servicen var elendig. Airconditionanlegget virket ikke og verandadørene fra rommet var umulig å låse da de låsene var ødelagte. Byttet rom, men også på det rommet var låsen ødelagt. SPA og treningsrommet var av meget dårlig kvalitet. Frokosten var bra.

Hotellet ligger i det mer rike, totalt uinterressante, området Hivernage. Dog ikke så verst med ca 15 min gangdistanse til Kotoubia moskeen, og Djema al Fna. Mohammed V ave. ligger og rett rundt hjørnet. Betjeningen på hotellet var hyggelige og hjelpsomme. Engelsk var det kun resepsjonistene som kunne. Generelt sett i Marrakesh, vil du ikke ha noe som […] helst problem med kommunikasjon, dersom du snakker fransk. Det er minibank i hotellet, noe som var veldig praktisk. Rommene var helt greie, med store senger. Frokosten og helt grei. Svømmebassenget så rent og pent ut. Kun ute basseng. Det beste med beliggenheten var vel kanskje at det var stille i området rundt. Greit å komme seg litt vekk fra "maset" rundt turistområdene på kveldstid. Dersom man ønsker å oppleve det virkelige marrakesh, med riad liggende i trange gater, er ikke dette stedet for deg. Les mer

Hotellet var rent, pent og tiltalende. Betjeningen hyggelig og pratet greit engelsk, desverre virket de lite kjent med "turist ting" og vi fikk noen overaskelser etter å ha fulgt deres råd. Likevel så gjorde de så godt de kunne. Rommene er romslige, det er godt trykk på vannet, og ikke minst er det ølservering for den som ønsker slikt. Ingen selvfølge […] på denne kant av verden (erfaring fra samme tur) Les mer

Bra service og fin beliggenhet med gangavstand til både gammel og ny bydel (midt i mellom). Imidlertid vanskelig å få god og objektiv informasjon i resepsjonen mht. spisesteder, utflukter severdigheter etc., men dette er trolig et generelt problem i Marokko.

Beautiful hotel with great poolservice and very nice personell. Beautiful garden and nice room, with shower and tub and a aircondition that works! (the only one that worked on our trip were we stayed at four different hotels).

Bra hotell med en flott pool. Kjedelig frokost til å være et femstjerners hotell. Relativt dyr restaurant med middels mat. Bra rom, men alt for dårlig belysning. Betjeningen var hyggelig, men fullstendig handlingslammet når det oppsto problemer som skulle takles. Ikke mulig å få satt inn ekstra lamper på rommet. Etter at stuepiken overraskende fjernet […] sengepleddet, tok det 12 timer og fem purringer å få det tilbake. Resepsjonen var like overrasket hver gang vi purret. Trådløs Internett funket de første dagene, så ble det umulig å koble seg opp. Resepsjonen sto på at det måtte være vår pc det var noe galt med, selv om den funket alle andre steder enn på hotellet. Ble nektet å låne en av hotellets pc'er for å gjøre nødvendig arbeid. Ganske uttrolig på et femstjerners hotell. Les mer

Royal Mirage Deluxe, Marrakech er et passe stort og fint hotell. Beliggenheten i området Hivernage er svært bra, midt imellom den gamle og nye bydel i gangavstand. De har et svært stort og deilig basseng og flott bassengområde med nydelig have rundt. Personalet snakker mest fransk, men også litt engelsk. Alle var blide og hyggelig, men noen hadde nok […] litt igjen å lære for å bli profesjonell i service. På et 5 stjerners hotell forventer man å slippe å be om småting, f.eks i frokostrommet. Vi spiste ikke mange måltider på hotellet utenom frokost som var inkludert, det var veldig dyrt i forhold til kvaliten. Vi var der i 14 dager og frokosten var den samme hver eneste dag, minimale variasjoner, og lite frukt og grønt. Rommene var store og luftige, med king size seng, fint bad med både dusjkabinett og badekar. Passe stor balkong. Hotellet var nydelig dekorert i marrokansk stil. Jeg leste flere kommentarer om hotellet før bestilling, og opplevde noen anmeldere litt ambivalent. Det meste stemte, og det er kun småting som drar ned, men de kan være irriterende. Men konklusjonen er at jeg anbefaler gjerne andre til å prøve dette hotellet. Det er også et godt utgangspunkt for å se byen til fots. Mange nydelige haver og parker i umiddelbar nærhet. Les mer

Flott bygg, fine rom, stort svømmebasseng, og gåavstand til alle severdigheter. Ligger midt mellom gamlebyen og det nye sentrum. Betjeningen kunne med fordel vært mer serviceinnstilte, men alt i alt et trygt valg. NB: tilkommer en ekstrakostnad for rommet som betales ved utsjekking. Tror det er ca 10 % (VAT).

I's not a 5* as rated, but if you get a good deal it's location & facilities make it excelent value for a 3 night stay. Breakfast is nothig more than ok. Food limited & service poor. We booked a Double, but they expected us to stay in a twin & move after the first night. Complained & got upgraded to a Junior Suite - happy with that. Pool good. Location […] ideal by the city wall & good for Medina/Souks & gardens etc. Les mer

Our stay was very memorable in Marrakech! Our hotel was close to alot of attractions and most important within walking distance of the best market I ever shopped in! There were a few little set backs about our room as one nite no bathtowels were left ect. One good thing was they tried to correct these problems rights away! Very clean hotel which was […] most important. Good coffee and the buffett breakfast was quite good! Beautiful lobby and free computers to use in the lobby which I most enjoyed!!! Nice big balonies though a problem with pidgeon waste but our maid cleaned it thoroughly everyday! The hotel also paid to dry clean some bathsuits ect. that the pidgeons decided to use the bathroom on:(We found if we tipped our maid she would go all out and sprinkle rose petals throughout our room and bed , which was very nice!!!The pool though not heated was the cleaniest pool I was ever in and felt quite refreshing on a hot day. The poolside food was good and displayed very nicely when delivered to your lounge chair! We would go back to the the Hotel Mirage deluxe in Marrakech again!!!! Decent price as well!! Les mer

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The hotel is perfectly luxurious, and staff are friendly etc. Room service is debateable. The tajine ordered for room service was cold and had to be sent back and re-heated. Not the service of a 5 star hotel especially if you paid full price for it. However the breakfast we had in rom service was perfect and the buffet breakfast is also good. The tajine […] was the only thing that let the hotel down. Les mer

It is a 5 star hotel and its luxury is obvious; spacious rooms and excellent services all the way. However, a drawback is pestering pigeons taking night rests above the balcony of many rooms. Shit and feathers in the balcony is not pleasant and is at a loss to understand why not the Management has taken actions to get rid of the birds. Another minor […] nuicanse was none-working locks on balcony doors. Food was fair (breakfast and supper) albeit services were good. Missing bacon at breakfast - got this in Dubai at a 5 star hotel there. Location is OK at walking distances to the Souk and Medina and also to the shopping district near the railway station. It was a triffle cold so nobody was in the pool - the area looked very nice indeed. Good value for our money but food not to our taste. Les mer

Wonderful!!!

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This is a true gem. I got a 50% discount which made the deal even sweeter ;o) It's a small hotel with a true arabian feel to it. The interriour is classic and original. The pool is clean and huge. The breakfast is good but could be better. The only negative thing is that if you tell the taxi driver where you stay the pice for the ride goes up.... Even […] though I loved it, I'll say it's not a 5 star hotel, I would rate it to 3½ Les mer

Great location, great services, morrocan style !!! i would recommend this hotel greatly

exellent very happy with every aspect of my stay.

Within 15 minutes walk to the Medina but need to cross some very busy roads whilst having to dodge the numerous motor cycles who have no regard for other road users or pedestrians.

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terrible service and very rude staff! we had to change our room because of a smelly sink releasing disgusting oozing smell but failed to respond to us quickly wasting our whole day waiting to change rooms. very sloopy staff who give u one word answers. car park attendent however was the only pleasent member of staff we came across there. not a five […] star hotel!!!maybe four or three for its service. room service poor and quality of food was horrible. extra charges were made too. regretful we stayed there. Air con was broken and they couldnt even fix it for us. Les mer

I did not enjoy this Hotel even thou it actually looks as good as in the photos. The service was bad and the employees did not put any effort into it. The Pool area was dirty and you had to ask for everything to be done. I am sure the on-going Ramadan affect the employees but my recommendation is to close down the Hotel if they not are able to provide […] a service that you as a customer aspect in a 5 star Hotel (or any Hotel actually). Les mer

I read the reviews and was a bit worried, but as I was heading back from the mountains all I needed was a big pool to relax my tired muscles. It's not maybe exactly European 5*, but nor is the price, and it's still very nice. Big, air conditioned rooms with balconies, nice Moroccon decoration all over the place, two restaurants (I would recommend rather […] Moroccan than Western cuisine), and as many have stated, the pool is super. Nobody asked me any tips so maybe they have done something to improve the service. The pool side service was kind of slow, but during the lunch and dinner everything was very polite and effective. I got shampoo to my room only on the second day, and the room service did not fill the mini bar, but I consider such a very minor issues compared to the price of the hotel. Les mer

The hotel building itself is gorgeous; quite grand and impressive. The pool area is wonderful and very quiet. We spent a couple of days relaxing around the pool, soaking up the sun but trying to get anything to eat is a serious battle. They staff were very friendly but quite useless, seemed to be 5 staff per hotel guest but it still took 20 minutes […] to get a menu each time we ate from the tiny selection. One lunchtime we were in the dead restaurant for 3 hours waiting for them to bring anything edible. One 80% raw salmon fillet and a seafood tagilitelli without seafood (pasta and grated cheese) was very disappointing, however the carbonara was lovely. The reception staff giggled between themselves each time we were there and didn't seem interested in answeing any questions we had about the area or anything for that matter. To summarise: Beautiful hotel, the building is 4/5* but I'm not sure how they got that rating as there are no facilities apart from the pool and the services is pretty dreadful. We did enjoy our stay as Marrakech is wonderful and we went for a few days relaxation but the frustrations of getting anything to eat or drink would mean that I would choose another hotel next time. It is not close enough to anything to pop out for lunch when you're enjoying the poolside, but is fine to wander out to the square for dinner each evening. Les mer

-The swimming pool is super -The room service is very poor, I spent two nights there and had to call several times for shampoo, soap, gel ...and at the end I had to buy it from outside. Is is a 5 starts standard? -Minibar was checked in at the beginning of my journey and many items found missing. They did not refill it and during my check out, they […] wanted to charge me. The hotel is super, but I feel the management is very poor. Les mer

I'll start off this review by saying that this hotel is far from being a 5 star as listed by Hotels.com. The low rate should've been a red flag. It may have been a 5 star at some point but we were told by a cab driver that it's now being run by a management company whose number one priority is definitely not customer satifaction. I would recommed a […] hotel on one of the main boulevards. The front desk, concierge and management is rude the only decent people we encountered was the girl who cleaned our room and 1 waiter. We've stayed in 3 and 4 star hotels in Marrakesh which offer way better service. As we strolled we ran into the other hotels advertised in Hotels.com which would've been a better choice. Les mer

The comfort of the hotel was a overall nice experience. But service was NOT five star standard. The female receptionist spent talking on the phone, then with the guests problems. Eventhough the hotel was fully staffed, the waiters at the breakfast buffet and by the pool, were nowhere to be found. Not five star worthy.!

one of the most beautifull hotel.i ever been.its five stars hotel in every aspect.

I would not rate this hotel as 5 star. The finishes in in the room are deteriorating, the balcony was dirty, the shower door leaked water around the seal thru to the floor and many other small items showing the aged hotel is not being maintainted as required for its rating. The reception staff were not pleasant and did not offer proper asisstance when […] requested. The security guard and ushers were very pleasant. On the good side, the hotel is in a good geographical location, the pool is excellent and the restaurant is good. Les mer

stayed at the hotel for 3 nights in june and although the hotel was extremely quiet, we thoroughly enjoyed our stay. Staff were friendly and didnt harrass us for tips like a previous review, the breakfast was excellent and the rooms clean and tidy. I would definately stay there again on my next trip, the outside area and pool were also wonderful.

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This hotel is amazing. It is worth going there just to see the decor. The swimming pool was one of the cleanest I have ever seen anywhere. The breakfast buffet is more than adequate. The staff are polite and very pleasant. If there is a slight criticism it is that the hotel lacks any kind of atmosphere and a lack of entertainment.

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Great hotel if u want join Medina nd the old city, service is like all Marrocco, service quaity 6 (1 10)

A big hotel offering a good clean room. Elaborate surroundings. Lovely pool area though its not heated so freezing in November. Breakfast is disorganised but tasty. Its a good location 15 mins straight walk from medina. Rooms spotless and staff friendly

My family and I recently stayed at the Royal Mirage Delux as we needed a base to stay before flying out of Marrakesh the next morning. The location was fine - a short taxi ride to the hotel, the pool was lovely - but the service and food were dreadful. It seemed to be an inconvienience to the staff to have any customers at all - they were very difficult […] to find and when they did all they were interested in was getting a tip. Food at the hotel is very expensive and very poor we asked for a dessert that was not available (not a lot was) we were then given some vanilla ice cream and charged the equivalent of £10 for it! I would not recommend this hotel. Les mer

The hotel staff were not cooperative, the main problem was with the air conditioning , in spite of complaints, the room was hot , in a hot climate such as Marakech , this was very important

Avoid this hotel, Its definitely not 5 star although they still charge 5 star prices, 24 quid for a fish salad, 3.50 for a glass of cola. The staff followed us around hinting for a tip ALL the time, The mini bar fridge didnt work, no towels in the bathroom then when we asked for them we got 1 towel, there is satellite tv advertised but is actually only […] 1 British channel (BBC world news) staff struggled with English language and only the receptionist was fluent in english ( most only speak french or Arabic), breakfast was very limited and only served once at half 7 so if you get there at 9 its half finished and shriveled up.On the web site the rooms look fantastic but are very minimalistic and totally different from the ones advertised. The hotel is 15 mins walk from the main bazaar and we were left to fall victim to the taxi drivers who sit outside waiting for hires. I felt the staff could have helped much more than they did and compared to the people we met outside the hotel were actually very unhelpful. We were very disappointed. On the only plus side the pool is fantastic. It was the saving grace of our trip. i wish we had heeded the reviews before we booked. Les mer

Execellent hotel execellent location what more can you say!

Very pleasant check in experience, quick and efficient. Had requested an extra bed for the room, which wasnt present, but this was quickly corrected. Rooms v good air conditioning, which is important in the morrocan summer!! beds were quite hard we felt though. breakfast buffet -v good,cooked or continental, + fruit good bar area and outdoor swimming […] pool. restaurant okay - id give only 5\10 for food quality here, but im a bit of food snob!! better off heading into town!! would be 5\5 overall if beds weren't so hard! also - we only stayed here for 2 nights as we wanted to travel around morrocco a bit, before returning to a marrakech later in the trip. Stayed in a 4 star hotel the 2nd time - and there is a MASSIVE difference in quality!! Les mer

Although the hotel was nice the staff were not very friendly and spoke little English. Drinks and food expensive.