Hotel Berna - Milano

A perfect hotel, no matter for the room conditions, services, location, etc. If for super picky person, I would only say the breakfast is very good, but can add some more hot dishes.

The hotel staff was super friendly and helpful. The breakfast was the best with a wide spread. We stayed for 4 days. My teen kids and I look forward to the breakfast every morning.

Front desk staff provided excellent service. Had problems retrieving my pre-paid SIM card phone number as it was all in Italian which I could not understand. Staff went out of their way to ensure that the problem was resolved swiftly.

We stayed at this beautifully appointed hotel for two nights. The survey that you complete before going to this hotel is a nice touch. You can pick out your drinks that will be free (unless it's beer), room temp, bedding. I booked 2 rooms and asked for similar firmness in mattresses. The mattress in my room was too hard. One call and they were up in […] 5 minutes, took me to their storeroom to pick out a mattress topper and put it on my bed. Bathroom door gets jammed, they are up in 5 minutes. Computer doesn't work, well that was at 5am so I did have to wait for the technician because it was an internet problem. You will never find a breakfast like this! Phenomenal! I have never seen so much good quality food/drinks on a buffet. This group even packed us a breakfast so we could make a 7 am train to Venice. A word of warning though. It is a piece of fruit, basically crackers, water, jams, nutella and cookie type stuff that is prepackaged. You will not receive pastries or anything off their breakfast buffet and of course we lost a great breakfast (and paid a good bit for it) by leaving before the buffet opened but that was our choice. The croissants/cookies and coffee/tea placed during the day was wonderful. It is also a 5 minute walk from the train station which for me was a bonus, not to mention a to die for pizza/Italian place down the street. My son was in heaven and ate there with my husband twice. I would stay there in a heartbeat if we ever go back to Milan. One thing I would like to mention for soccer fans: for 20 Euro there is a stadium tour where AC Milan and InterMilan play. Going into the locker room, going on the field and visiting their museum was the highlight of my son's trip. There are also 20 Euro shopping tours that go outside the city to the outlets for the day but don't return until 6 pm. Our flight unfortunately was 6pm that day so we didn't get to go, but she found outlets in town and even when we went past an Armani coat store, she was able to hagg Les mer

We could not have been more pleased with the service and attention. My wife forgot her cell phone in the room and did not discover this until we returned to USA 3 weeks later; Hotel had to phone and mailed it to us. That's the kind of personal attention they gave.

The Berna is ideally located on the Metro a few stops from everything. Room was good except perhaps for the smallish shower. The staff was wonderful:helpful and very friendly. Great bar with evening snacks, adequate for a light dinner after a normal (i.e., big) Italian lunch.

Hotel staffs were all nice and friendly. Room was very clean. Station is only a few miniutes walk. I will stay this hotel again.

Stayed her for only one night but found the staff very friendly and helpful, the room in excellent condition and location, close to Milan Central, perfect for my early departure to Switzerland.

The hotel is near the central station of Milano. Opposite to the hotel is a nice restaurant which operates until 2 am. There are free drinks in the room and the breakfast is great. However, the shower space is so small that you can hardly turn around.

We really enjoyed our stay in Hotel Berna. It is very well located, in the nice area close to the train central station and half a block from a subway station. The staff is really helpful and make your experience even better. We would definitely stay there again.

Comfortable clean hotel. Room was very small.

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The hotel Berna has excellent service, great breakfast and well appointed rooms. I particularly enjoyed the new rooms in the building in front of the hotel entrance. I definitely recommend the hotel Berna, excellent value for money.

This hotel is less than a 5 minute walk from the main train station in Milan. It takes about 25 minutes to walk to the tourist attractions of Milan, like the Duomo, La Scala, etc. The area seemed safe and was quiet. The hotel itself was well-run. The check-in staff were friendly. The hotel room was well-appointed and clean. The washrooms were fine. All […] of the non-alcoholic beverages in the room fridge are free (there were no alcoholic ones anyways so it would hard to be confused). That was a nice perk. Overall, we were happy with the hotel given the hotels.com price that we paid, and would recommend it to others. Les mer

The Berna is just across the square from Centrale, which is very convenient if not right in the city centre. Our room was nicely decorated and maintained, if a little small. But the hotel's strongest point is service: the staff were so friendly and very helpful. Excellent breakfast buffet.

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This is a great hotel! I stayed only for one night. The service was great! Staff are nice and always wear a smile on their faces. Room is clean, tidy and comfortable. I will definitely book it again if I come to Milan! I even got my room upgraded:)

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Hotel Berna, Milan - excellent hotel. Spotlessly clean. Our room was warm and quiet. Staff very friendly and helpful. Breakfast offered a wide ranging buffet, including gluten free options which was very welcome. Only 200 yards from Central Station - very handy for the airport bus. Would definitely stay there again.

our time in hotel Berna was excellent - in all ways - the staff was really great, I don't remember having a service provided in this hotel. really recommending.

Hotel Berna is conveniently located-near the Centrale train station in Milan, about 5 to 10 mins walk. Hotel is clean and bed linen is nice and crisp, though the room is not spacious. Staff at reception is warm and helpful, better than the impersonal staff some of the more expensive hotels in Italy. The free wi fi in room really works unlike some of […] the other Italian hotels or bed and breakfast I stayed in. A plus point is that there are about 4 computers at the reception areas for internet access and there are 2 printers with papers for printing - very useful for printing out the boarding pass after my internet check in for my flight home. The only glitch is that as we had an early flight to catch, we had breakfast packed for takeaway as we had to checkout earlier than the breakfast commencement time. We only found out that there were only a bottle of water, a pack of juice and some biscuits (no fresh bread or sandwiches) when we had time for breakfast at the airport. However, we did notice a good breakfast spread the day before when we checked into the hotel. So if you do not have time for a sit down breakfast, if possible try to give yourself a few minutes to pack your own breakfast instead of leaving it to the hotel. Les mer

Hotel in good location. Very near to the train station. Staff in breakfast room were very efficient and friendly. Delicious breakfast with fresh juices and very good cuppicino.

from hotels.com website - picked the middle option - standard plus. the room was teeny teeny tiny and right next to elevator and extremely noisy. Although all reviews spoke about friendly helpful staff, I found the front desk with the exception of the manager cold and unhelpful. On the morning of checkout, cleaning staff knocked twice at my room - a […] hint? The first was before 9am and the second only 45 minutes later. Les mer

We had stayed at Hotel Berna before, about ten years before. We picked it because of price and location. We were to be in Milan only overnight to catch a flight the next morning. We found the hotel had been renovated since our last stay. It was very nice, comfortable, secure (the area around the central train station is not the best), convenient to […] the station (walking distance, with luggage), and the staff were most helpful, courteous, and attentive. It exceeded our expectations and we are happy to recommend it to others. Les mer

This hotel was a great deal for the money! Very clean, recently remodeled bathroom, free wi-fi, free breakfast! The staff were very nice and helpful, they made me feel very welcome and the room had everything you need, including free non alcoholic mini bar and cookies!

We stayed in the hotel during September 2011. We really like the room, although the room is not that big but the condition was very good. The hotel staffs were very helpful and service minded. We particularly liked the bartender guy, named Max, he made us great drinks and we really did enjoy his friendship. The location is quite convenience only short […] walk to train station. Les mer

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We stayed in the hotel because it is very close to the Milan main train station. The hotel is reasonably priced. While supposedly a 4 star hotel, I am skeptical. The bath was tiny and worn. The room small. We were greeted with the sound of garbage trucks at 5:30am. (Request a back or side facing room -- its probably quieter.) The front desk staff was […] very helpful, suggesting anexcellent nearby restaurant that was open at 11pm on Sunday night! Breakfast was plentiful, but the quality of the food was so-so. Les mer

I had been three weeks in the north Italy and the Hotel Berna was a comfortable and convenient hotel for the last day travel for my friend and me. it is near the station and the shuttle to the airport. The hotel rooms are pleasantly large and the facilities a high standard. Breakfast was substantial and evening before was spent in the cosy bar. The […] staff were helpful. All in all a good choice for Milan. Les mer

great hotel...ten out of ten for breakfast .....close to the rail station..all the staff were very helpful and friendly. ..i would stay there again .......Scottish and Australian sisters

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The location of this hotel was only a few blocks walking from the main train station in Milan. We were able to utilize the city transport system with ease. The hotel itself was comfortable and clean, with a hearty breakfast and helpful staff. The one thing we didn't know prior to arriving was that they'd be doing construction on our floor, right outside […] our door each morning of our stay. The noise was unwelcome at 7AM! It would have been nice if Hotels.com or the hotel itself could have informed us. Les mer

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Nice soft bed and clean bathroom.

Hotel staff are awesome across the board. Very polite and welcoming. Great breakfast! They stock the minibar in room with soft drinks, soda, juice and water and it is yours to consume without any additional charge. I would stay here again and highly recommend it to others.

Received a warm welcome at hotel. Excellent breakfast.

The hotel is fairly close to the Milan Central Station but other than this feature, I dont find any other attributes that I can commend. Breakfast spread is average. The room I occupied was on the ground floor and some parts of the floor appeared to be under renovation. Decor of the hotel is old fashioned. I will only recommend this hotel to anyone […] who needs to be close to the Milan central station. The hotel is expensive as I have stayed in better quality hotels based on the price I paid for Berna Hotel. Les mer

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This was a charming, clean, well-managed hotel that was chosen for its geographical location and proximity to the railroad station. I would recommend it to anyone finding themselves in Milan

the hotel is located near the metro station & the surrounding area is quite nice.. The breakfast is really good..

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From the moment I entered Hotel Berna, I was pleasantly surprised the service I received. Not only did they give me a free upgrade of my room, but they were polite, courteous, and made sure they were available to me at my disposal. Upon check in they knew me by name/face and did everything they could to accomodate me. The amenities were great - quality […] free breakfast, free wi-fi. A great value, great service. I could not be happier as this was the last stop in my trip and my group was getting a bit tired of staying in hostels. Les mer

Very conveniently situated near to the central railway station, surrounded by several 'massage parlours'. A short metro ride away from El Duomo and only 1Euro. Excellent service, beautiful upgraded room and fabulous breakfast. Would re visit again tomorrow if given the opportunity.

GREAT BREAKFAST AND FREE APERITIVO WHEN DRINK PURCHASED. WE WOULD DEFINITELY BOOK AGAIN.

I am truly amazed by the service received at this hotel. From the time I arrive till the time I depart I have received good service that the hotel is reputed for. I received several notes either in my room or my email from this hotel and all made me feel special. The breakfast spread was great as well and I enjoyed it thoroughly. A really good hotel […] in a good location. Les mer

We were only here for one night, before flying out of Malpenza the next day, but would have been happy to stay longer. Location near station was great, and while a bit of a walk to the centre of Milan, quite doable. The staff were helpful and the room very nice (although for a longer stay this triple room lacked space for luggage). The breakfast was […] amazing. The little extras that were complimentary were much appreciated, as was the printer attached to the in-house computer which allowed you to print out boarding passes for fliights. Les mer