Hilton Garden Inn Phoenix North Happy Valley - Phoenix

Keisha was great. She was friendly, kind, personable, energetic and fun. We felt like we were home, not at a hotel.

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Very nice hotel. Very clean and comfortable. In room refrigerator, microwave, flat screen TV. Beds were nice. Hotel staff was friendly and greeted us each time we entered and left the hotel. Nice pool, hot tub, and exercise room. Breakfast available but for a fee. Restaurants close by, some within walking distance.

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I stayed just for a night on business, I had the impression that this hotel is very new. Everything was immaculate and the room was very comfortable. As a business traveler my top requirements are a very comfortable bed and a great shower, and this had both. Not to mention I was nervous about sitting on the furniture like can be the case in some hotels. […] If it had a down side, it'd be that it was in an industrial area. But its very close to the 101 and I-17 interchange, so access to northwest and northeast suburbs is very quick. Les mer

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The breakfast was disappointing for the price

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The first morning we had breakfast at the hotel, the service was super. The second morning, a Saturday, the service was fair to poor. The food was good.Bi

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The only negative thing I can say is about the service in the restaurant. Management did not have enough employees to cover the size of the crowd for the evening meals. There was a long wait for the service, as well as the food. Other than that, we were very pleased with our stay at Hilton Garden Inn.

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Nice rooms and friendly staff. However, breakfast/serving area was only serviced by one single person making for long waiting periods. No shower curtain on first day was quickly resolved.

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Nice hotel close to lots of different things. Breakfast isn't included and is overpriced at 10.95 - but they had yummy options and the waitress was great. The room I was in didn't have a tub - it was an old tiled shower. Clean, but different. Bed was comfy and the pillows were great.

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I expected a bit more for the price, but it was nice enough. Beds were wonderful, that was our favorite thing. That and the peanut butter cookies offered in the lobby occasionally (not every day) were the best we've ever had. We prefer the toilet/commode be set apart from the dressing room area but this was not. No magnifying mirrors either, but the […] towels were soft and comfy. Patio dining available with fireplace. Inside dining room was ok, off of the lobby, not a separate room, bar drinks are a bit pricey. Room rates do not include breakfast, it has to be purchased, but it is generous. Special mention to Keesha, who was friendly and helpful. Les mer

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OK NOT GREAT...THE BATHROOM SMELLS BAD. SUSPECT VENTILATION ISSUES

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It was very good. Room was clean and comfortable. The staff were GREAT. Lots of smiles and welcomes.

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Just don't be in a hurry to check in.. Check in time is 3 and our room wasn't ready till 4.. But we got free breakfast for it which saved us 30 bucks...

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Bed was a little too hard for me and no view out the window.

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I work for a very large insurance company and the Hilton has been trying to get is to put them back on our preferred vendor list, so my company sent me over there on a secret stay to rate the hotel and consider their request. Needless to say they will not make the cut. I was giving a king size room which didn't have a bath tub, when I asked to switch […] they told me the charge was more (which I didn't mind), but still did not switch me. I went and order the hamburger sliders off of their menu and I asked for well done and they served me close to raw hamburger meat). I asked to talk to management and I was transferred to the head chef and all he could say was that he took it off the tab, like it was no big deal to serve people raw meat when they request well done. The customer service was awful and their resoultion tactics were even worse. I was very surprised by the service and very disappointed in the Hilton, I will stick with the Marriott going forward. Les mer

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The front desk staff were fantastic. The hotel is beautiful and the room is nice. The television did not work when we arrived but maintenance came quickly and resolved the issue within 5 minutes. It seemed like the stay would be great, but the bed was uncomfortable. The hotel and room can be the best possible but the stay marred by a very uncomfortable […] bed. Les mer

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Excellent Hotel all aspects!! Highly recommend.

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Air conditioning controls gave us some problems - it would have been good to include some basic information with check in as to how to adjust it for occupier comfort during the night. The unit somehow went to 60 degree and kept coming on and off all night long - the room felt cold, but we are use to sleeping in a colder room. When I relized that there […] was a problem I experimented with the control and found that I could turn off the unit if I wanted to, which I did. Les mer

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Friendly staff. Great bar/patio area for visiting with famly and friends. Breakfast buffet good.

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Excellent location - close to 17 & 101. Very clean. Accommodations excellent. Staff helpful and courteous. Highly recommend.

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Stayed for two nights when visiting family. The hotel staff was one of the friendliest I've encountered. The hotel was very clean both in the rooms and in public areas. Bed was very comfortable. There was a strange odor in the halls, but fortunately not in the room. My one complaint would be that the rooms are not very quiet. You can easily hear TV/conversation […] from neighboring rooms, and that's what woke me up each morning. Les mer

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Staff was very friendly, hotel was clean and comfortable the resturaunt inside had some good food, pool was small and the ac would go back upto 72 degrees every 2 hours but otherwise great hotel no complaints!

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I really like this hotel. We stayed here two years ago, and enjoyed our stay then as well. Nice location, friendly staff, clean rooms and comfortable beds. There was even a laundry room. We stayed in 4 hotels in different parts of Arizona while on our vacation, and this was the family favorite. Will definately stay there on our next visit to Phoeni […] x. Les mer

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Very Clean and well kept. Service was excellent. The room was very comfortable. It is close to major highways so getting around was easy. Would recommend to friends and family.

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Clean rooms, convenient for business travels and close to lots of restaurant choices. Note: wine is not included in happy hour. $10 glass of wine was a surprise!

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Attractive, clean hotel with a great breakfast to start the day.

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I thought the hotel room was a bit small, but overall, very comfortable. The mattress was extremely comfortable, and even had a control to adjust the firmness. The fitness room and pool were both quite clean and towels were well stocked. The hotel is only 2 miles from a very nice, large movie theater, several restaurants (Olive Garden, TGI Friday's, […] a BBQ place, etc.) and shops (Barnes and Noble, Ulta, Staples, Old Navy, Walmart, etc.) Easy access from I-17. Overall, I was very pleased and would definitely stay at this hotel again. Les mer

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Absolutely wonderful hotel. I can see why it has received such glowing reviews. Hope everyone gives this location a shot at their business.

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awsome time.great facility.well enjoyed.would go back......

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The front desk clerk put us in an occupied room that smelled of marijuana. When I told her about it she didn't care at all. Luckily the occupants were not in the room when we opened the door. The placard in the room says if your not satisfied you don't have to pay. Not true.

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Clean, quiet, great customer service from staff! Hotel was minutes away from main highways, which made it convenient and quiet. Hotel had a Shuttle Service that was very helpful! Staff was always pleasant and helpful! Looked forward to the complimentary Chocolate Chip Cookies in the evening!

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We came in late and were gone early from the hotel. The two girls on that evening made sure we were well looked after. Thank you girls for that. You made our stay very welcoming. Thank you

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Great place! No complaints. Check in & out was great & easy!

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