The Puli Hotel And Spa - Shanghai

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Overall, we had a great stay. This is a cool, stylish hotel. I cant comment on the facilities as we didnt use them, but in general, all staff members were friendly and helpful, and everything worked as it should. A couple of small negatives - Hotels.com website said the hotel served a complimentary breakfast to all guests. This is not true, so beware […] when booking. There is a Costa in the building next door, but it is closed at the weekend. Also, we were looking directly onto a building site, not a great 'city' view in my mind. The location is convenient, as metro lines 2 and 7 are just a few steps away, and many shops and restaurants are within easy walking distance. Would happily stay there again. Les mer

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I loved everything about my stay here. Free minibar, bowl of apples, beautiful pool and jacuzzi, so modern and well designed, high quality customer service, good location right above a subway stop. I hope I have the opportunity to stay here again, I am in love with this hotel.

Stayed at the Puli several times as a corporate traveller. It is an expensive exercise considering the price of the food as they are super expensive and also the food is very average and do not do justice for the price charged. The hotel staff do not clean your room if you leave the "Do not Disturb"button on accidentally, which is frustrating when […] you return from work and find the room not made. The staff at the Reception is not customer freindly and can be cold at most times. Les mer

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luxury hotel, had a wonderful stay there with my girlfriend

I might not be traveling as much as business travelers but I travel enough and stayed in world known 5 stars hotels and boutique hotels for more than enough times to make the following comments:- Pros: 1. Very good location, close to everywhere in Jing'an District within walking distance 2. Nice interior decorations 3. Nice swimming pool, we went swimming […] like we're having a private pool for ourselves (go to Cons for the fabrication of floor tiles) 4. Superb brunch with better services from staff (in suits) there (go to Cons for the service level by other general staff, which is the worst experience from a 5-star hotel) 5. Complimentary use of minibar with nespresso machine, which is nice as I love having coffees Cons: 1. Very slippery floor tiles chosen around the swimming pool, we have to walk VERY carefully to avoid falling onto the floor. Further improvement on fabric selection is required. 2. POOR SERVICES/ ATTITUDES - a. Staff from Long Bar/ Home Delivery/ Duty Manager, we were told that it closes at 1am and we asked if we can order from our room and get our drinks/desserts delivered. We tried to order our second round of drinks at 12:35am and the staff from Long Bar told us their last order time is 12:30am, which we were not told beforehand nor it was stated on their menu. The staff from Long Bar told us to call Home Delivery. The home delivery staff told us there's nothing they can do (which I think this kind of service is unacceptable from a high-end hotel). I called the duty manager and he later gave us the drinks and again, his explanation is not soothing and his apology wasn't sincere. We started to wonder, what kind of training does this hotel give to its staff?? b. Housekeeping staff - we stayed in PuLi on both Friday and Saturday night. On Saturday morning 10am, a housekeeping staff rang our door bell and asked if she could tidy our room (I was like WHAT?!?! Am I not allowed to stay in my own room for a little longer and is it that rush to get my Les mer

had a noisy neigbour across the room partying till 330 in the morning.. laughing screaming and drinking with lot music on..

Reasonable value. Nice design of lobby and rooms.

One of the best hotels in Shanghai!

Woody furnishings and flooring are lovley. 2 cupboards, one for hanging long clothes, the other for shorter stuff and drawers. 2 washing sinks, one on the bathtub side, the other on the shower room side. The bathtub is large and with a head-rest cushion. The shower room is quite spacious, too. The toilette is yet in another compartment. In the minibar […] and beverage corner, a capsule coffee machine with 6 capsules per day, plus all-free mini fridge. BOSE CD player is in. Free WIFI access. It may not be a true 6-star hotel, but it is a fantastic place to spend times. Better spend several nights rather than one-night short business trip in Shanghai. Les mer

Wonderful combination of understated modern and traditional Chinese elegance and style. Friendly professional service; rooms are comfortable and relaxing retreats from the bustle of Shanghai. Great attention to detail at every level and minimum of commercialism--minibar and many extras are free.

The Puli is a great hotel for Shanghai. The rooms are modern, well designed and very large. The automatic blackout curtains are great too. Service is fast and friendly. The only comment would be if you want to be on the bund, I would probably stay at the Peninsula hotel. Puli is about a 15min taxi cab ride to the bund, which in shanghai costs about […] $5USD. Les mer

We stayed two nights at the PuLi in October, it is very convenient location since it's near line 2 and line 7 of the subway. We found out that there's an entrance nearby if you head right after you exit the hotel to line 7 (which you can then use to walk to line 2). The best hotel slippers I've ever had at a hotel. Beds were very plush and the hotel […] does make you feel like you're getting away from the city. Rooms were nicely appointed it and space was well utilized. Would not hesitate to stay here again. Les mer

I stayed for business from 10/12/11 thru 10/18/11. From the check-in process to the check-out process, the service at this hotel topped all of my expectations. Friendly and attentive staff, great location, great amenities, great food , great room etc... I can't even find any constructive criticism to share with them. They do everything extremely well. […] Keep up the great work and looking forward to my next stay. Les mer

Stayed for one night. Excellent location, 5 mins walk to Metro Lines #2 and #7; close to malls with food court and next to Jing-An Garden. Staff enthused to help with good command of English. Room very clean and elegantly decorated. Faucets and showers a bit confusion. Good green design with auto window closure when leaving room and auto open when entering […] room. In-room refrigerator stocked with with complimentary soft drink and beer, and many bottles of drinking water. Although not guaranteeing non-smoke room, got one anyway. Comparing to other hotels in China, this hotel is relatively smoke free. Highly recommended. Les mer

First class hotel from the lobby bar to the rooms to the staff. This is an exceptional hotel, one of the best I've stayed at.

Great experience!! The design of room is so amazing!! And I highly recommend having a drink in the terrace!!

They put me into the hotel room facing a construction site and I requested to changed the room. The first answer is "sure" with extra 400RMB + 15% instead of checking the why we want to change the room. Then, I sign the drinks bill to my room and they mis-read it from 710 to 1710. I correct them that my room # is 710, few minutes later, they insisted […] to see my room card. This is a terrible feeling for me. Then, they insisted my room rate is not included 1 breakfast which is clearly showed on the booking receipt. They simply ignored it and insisted us to pay for it. PULI NEED TO SERIOUSLY TRAIN THEIR STAFFS. Les mer

great hotel, good contemporary design but need better services and efficient people where it help to get things done for your schedule of the day.

The hotel is very close to JingAn Temple subway station and airport shuttle bus terminal to Pudong and Hongqiao airports. I arrived at the hotel at 8am and they were nice to allow me for an early checkin, stayed for 3 nights, also subsequently a late checkout at 2pm. The room was very spacious, & best of all the mini-bar is on the house! Coffee, tea, […] milk, juices, beer, sodas... They are re-filled once a day. Just a little disappointed that no one from the hotel guided me on the room facilities. I thought the coat room was the wardrobe! The lights above the wash basins are turnable, and there is storage behind the wash basins mirrors. It took me the next day before I realised them! But overall, it was a great hotel in a great location. Les mer

Beautifully appointed with spacious rooms and every comfort you need. One nice touch was the free mini bar. It was only juice, beer and softdrink but it makes a radical depature from others who charge an arm and a leg for a kit kat or beer. The hotel is very convenient for business. All my appointments were around 5-10 mins by taxi. It is right next […] to the Metro as well, lines 2 & 7. Les mer

I can't find anything wrong with this hotel and I am usually quite quick on criticism! The design of the whole hotel, down to the smallest of details is simply beautiful and as in any successful design, it is also highly functional. Service was fantastic from the Concierge to the breakfast or outdoor lounge were all great. Free and fast wifi without […] any annoying pop-up pages. Never had to wait for an elevator. the view on the park, the silence of the room, the closeness to West Nanjing road and to the subway, really it was all perfect! I was sad there were no Puli (or Urban hotels) in Beijing for the next leg of our trip. The park Plaza in Beijing felt like a roadside motel after our stay at the Puli Les mer

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Everything and more- I was completely satisfied with my stay at the Puli

What a great way to unwind after a very hectic and some times long work days.... As soon as you wal in through the lobby... you feel 20 lbs lighter..... Great gym hours, beautiful pool and spa.. will stay again and again

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I still like this hotel a lot, though it is showing its age. There was some fairly obvious mildew in the corner of the shower and the Nespresso machine was inoperable. Service is still not great. I had gotten used to this, but it manifested itself in a bunch of different ways during this stay. 1) Check in is way too slow (and I saw other guests visibly […] annoyed at the long check out time). Two people behind the front desk just doesn't cut it for a hotel this size. 2) My room was not ready when I checked in. I wanted to put my things in the room so that I could go to some meetings while they cleaned it, which was eventually arranged, but not easily. 3) I went to the spa/pool (which is really nice) and someone (one of the attendants?) took my slippers away. When I was ready to leave, I went to the front desk of the spa to ask for a new pair of slippers and there was no one to be found, so I had to walk barefoot back to the room (no big deal, but five star?). 4) A recurring problem... The breakfast. It is good, but it is too hard to get service. You really should be able to get in and out in about 30 min, but it takes a long time to get someone's attention and get your order in, get coffee refilled, etc. I have complained about this before, but they still haven't gotten it together. As a result, I didn't get much breakfast before heading to my meetings. So why did I rate this 4/5? 1) I'm used to the neighborhood and the location is convenient for me. 2) I like the design and general setup of the room 3) the pool is nice 4) I tend to like quirky hotels (so I give them more of a pass on the inept service) I will probably stay there again, but the deterioration of the room hardware is certainly a concern. I should have probably pointed these things out when I was there, but didn't have time just then. Les mer

This was my second stay at the hotel and surely won't be my last. I would highly recommend this hotel as they always seem to over deliver on the service. Staff was courteous and helpful for any inquiry. They were able to accomodate a late check out with no fuss.

I will go again and high recommend

Overall excellent experience - very good design, high quality materials, high comfort of the rooms - large rooms with everything you need, great bath / shower facility, complimentary minibar, technology kit to plug in your pc/mac to the speakers/tv etc. Highly recommended.

We enjoyed our 6 nights at the Puli Hotel. Our room was spacious and very comfortable. Super pool and pool area with spa. Also very comfortable public areas. I do not have one negative comment, we were very pleased with our stay. We have stayed in many 5* hotels but this was the best. If you do visit the toilets are an experience that you must not […] miss, even got a heated toilet seat! Les mer

Beautiful hotel, but concierge service lacking. Often the concierge was not available and though the front desk tried to to be helpful. Location is great, right at a subway. Room is modern and very well appointed, and very comfy bed, great dark out blinds, great view. But decoarative screen in room is dusty and bathroom floor not properly cleaned. Lobby […] and bar area cold, they have large heavy doors to outside so keep them open and the cold air comes in making it uncomfortable. we got up and closed them repeatedly. Les mer

I have stayed in four seasons hong kong and marina sands in Singapore which ranked higher than this hotel, and I would say The Puli gives them a run for there money. It is one sexy hotel and a top notch hotel deserving at least 4 + stars It reminded me of the legion in Bali, and a turns out it is the same architect. Nothing wrong with this hotel, I […] would stay there again. They should duplicate it in Hong Kong or Bangkok and I would frequent it again. It is great location with easy access to anywhere in the city. Les mer

Great hotel with wonderful workout room, pool and general facilities. Room are very elegent. The food, drinks and spa are very overpriced. Over all this is a wonderful hotel in Shanghai

I was really looking forward to staying at the Puli as it had excellent reviews. While it is expensive, I managed to get a good deal on it which is fortunate, b/c if I had paid anywhere near usual rates I would have been REALLY upset. First off, the service was not top notch. We were shown our room and then asked "you don't want me to go over everything […] right?" and promptly left. The doormen also never opened the door! Normally, yes, I can open my own doors, but this hotel does have a a rather heavy front door and I was surprised that in the 4 days we stayed, it was only opened ONCE for us (ie they do have someone to do it, he just doesn't) Having just come from spending 2 nights at the Peace Hotel where the service was superb, this came as a surprise, especially since the 2 hotels are about the same price point. I was also disappointed with the concierge who basically looked up on his laptop whatever I asked him. To be fair, he was the best concierge of the 3 hotels we stayed at. As far as the rooms, they were comfortable and the black out blinds are a great feature for anyone that requires it. Half the rooms face a construction site and the other half overlook the park. We got the construction site but the noise was not unreasonable. We had a few problems with the room. The door handle came off in the toilet cubicle. It appeared to have been glued on previously and after notifying management, it was glued on again. The bathroom ceiling was dripping water one day, I had noticed the water stain previously. They didn't fix this but it only happened the one day. The shower stall had a cracked floor tile and mold in the corners so I cannot recommend the cleanliness of the room. Since this hotel is only 18 months old, I fear the rooms probably will get worse. The bed was comfortable enough for me (I'm not very picky) but my partner did not find it as comfortable as the Peace Hotel beds. The location is great, as it is right on the intersection 2 subway lines and it snow Les mer

Puli is within 5mins walk to Jing An temple and around there are some shopping malls and restaurants. Most restaurants close at 10pm so you have to take a cab ride to go further out for supper. Hotel itself is beautiful! Its only a year old, beautiful decor, very clean, and staff are very helpful. My husband and i stayed for 5 nights. The concierge […] helped us to get tickets to a concert at the Expo and tickets for bullet train rides to HangZhou, saves us the hassle of having to go around if we had to do it ourselves. Overall we are very happy with the hotel and had a wonderful holiday experience thanks to a dedicated and very helpful team! Will definitely come back to stay in Puli again! Les mer

From the instant I arrived at the Puli I felt I was home. A safe haven from the hustle and bustle of Shanghai. The management staff was attentive, friendly and helpful. The hotel is stunning, with dim lighting and attention to detail. The long bar is ideal for eating alone and working. People watching is also great fun! Coming back for more.

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Fantastiskt hotell med tyst rum, sköna sängar, trevliga toalettsaker, härlig känsla. Kommer absolut bo här igen om jag får möjlighet.

Très bel hôtel, accueil impeccable, design superbe; probablement l'un des meilleurs hôtels de Shanghai actuellement; excellent spa et massages également

かなりよかったです。コンシェルジュも親切で、場所も便利。おすすめです。

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Det här var ett superbra hotell som motsvarade alla högt ställda förväntningar. Det enda som skulle kunna göras bättre är frukosten, som saknar några saker som skulle finnas på ett västerländskt frukostbord (såsom pålägg och gott bröd), men i övrigt mycket bra!

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잘 알려지지 않은 호텔이지만 동양적인 분위기와 시설, 지리적 위치 등 너무너무 좋았습니다. 게다가 가격도 저렴하여 짱짱짱입니다.