Hacienda Del Caribe by Encanto - Playa del Carmen

Hotel is so disappointing. Needs renovation urgently. Be careful with the Encanto properties, they will mislead you to their time share and keep you harrassed until you sign with them. Stay away from all the Encanto hotels if you want to enjoy your vacation.

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Just got back from an 8 day stay at Hacienda del Caribe. We arrived late (midnight) and they gave us a one bed room on the main floor. It was noisy in the morning during the breakfast hours, but otherwise fine. I shut the safe door and they could not locate the key for it that evening, but were able to open it the next day. The second day there we were […] asked if we would prefer to move and were given a large suite with a deck overlooking the street on the third floor. It was a beautiful large room with 2 queen sized beds, large wardrobe, walk in tiled shower, refrigerator and great patio! We were on the European plan but had breakfast at Mr. Chili's a couple of mornings. They have a variety of choices to make everyone happy. The staff at the hotel were extraordinary helpful getting us acquainted and recommending excursions and local places to eat. It is centrally located so easy walking distance to all of the bars, restaurants and only 2 blocks from the beach. This is a great choice if you like to be in the mix of things and are looking for a smaller hotel with lots of character. Les mer

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The best thing I can say about this hotel is that the location is very good. Other than that, I was disappointed for the following reasons: When we checked into the room, there were no towels. The lock on the safe didn't work. The beds were too hard. There was no closet or drawers to put clothes in. After staying one night, we checked out and canceled […] our reservations. There was NO WAY we wanted to stay any longer. Les mer

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Had no towels, requested them several times. Were finally given two bath towels at midnight. Daytime staff was better.

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Location was convenient, right off 5th Avenue with the beach just a few feet further. Staff was friendly, we did not have a clock/radio in the room and the phone didn't work. I asked for a wake up call (knock on the door) to make sure I was upfor an excursion. I didn't get it, but luckily I was up in time. Overall the hotel was ok for a place to sl […] eep. Les mer

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The best thing about this hotel is the location. It's very close to the main shopping area and the beach. The ADO station is close by too, which is great for getting to other cities of Cancun airport. The building itself is very attractive, and I like the way it has the pool area in the middle. The pool is small and the water is cold, but it's still […] suitable for a quick dip if you need to cool down. We got our room cheaply online, so it was not one of the better ones. It was on the ground floor, so there was no natural light. A room on a higher floor would be better, but probably more expensive. Even though we were close to the reception desk the wifi signal was terrible, and didn't work at all after the first night, which was very disappointing. Overall this place is good for a short stay if you're on a budget and don't particularly need wifi. Les mer

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A great location, a block from the beach,cute small hotel, but the mattress was very hard, stayed 4 nights, but woke up sore from the hard mattress. Good tip if you walk to 10th ave and go north a few blocks great little restaurant on left hand side, on a crossing intersction, restuarant is not on 10th street but on the crossing street, forgot the name […] of it, but it has a taco cart in front of it, (a hole in the wall) but great food, breakfast omlet for 30 pesos, (2.50 usd)Playa del Carmen way better than Cancun. Les mer

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The hotel is in a good location and our room was clean. The bathroom window was broken so we couldn't air condition that room. There was only 1 small light for the entire bedroom so it was very dark. Staff were nice and helpful but would not change our room. Worst of all was the really loud guests using the courtyard pool until midnight and then pounding […] loudly on the door of a guest room at 4:20 am. next morning. It was impossible to sleep that night. This hotel used to be charming.... Les mer

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We loved the hotel the service was great and the girl at the the front desk was very helpful, the pool was too small and shaded most of the day, and the room itself was poorly lit, the shower was hot but very bad water pressure. Very clean and the decor was very mexican which we loved, the placement of the hotel was outstanding 1 block from the beach […] and 5th ave. We would come back. Les mer

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We have stayed in Playa many times and this hotel was by far the dirtiest and most unpleasant stay we have had. The safe didnt work and the staff simply didn't care. We dint have any towels in the room and a bright hotel light blazed all night, we has to hang a bed sheet over the internal window to sleep. We asked for another room and were told none […] were available but it was clear many were, the staff just didn't want to be bothered!!! DONT STAY HERE!!! Many better options in Playa!!! It's not worth it!!!! Les mer

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Hotel staff were very friendly and helpful. The location was great - near ADO and center of many activities. However, it was very noisy, room was pretty dark, quality and quantity of towels provided were poor. Free wifi was appreciated - connection was OK and acceptable most of the time (despite other reviews that we read about their wifi connection). […] Overall, this hotel has its own character (decor). Les mer

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great location to bus, collectivos, and main things on 5th ave. We have been going to mexico for 12 years and this was a great stay... love the quaint hotel experience. We would stay again for sure.. and plan too!!!

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Good hotel great location next to the bus station and the beach and rigth at the beginning of the long street with restaurants and shops. The hotel is sweet and the rooms are nice and the pool however small is perfect for a dip in the heat. Lots of cozy hang out places at the hotel and great service from the staff. I would stay here again. The walls […] are thin so talk outside can get loud, but bring earplugs if that bothers you. For the price this hotel is great! Les mer

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was surprised by the absence of parking facilities

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What a quaint little Hacienda! It was just as the pictures showed. The beds were firm and comfortable and we slept like a dream. The staff was friendly and we were given more pillows and towels without hesitation. They once had a cafe/bar, it's not coming back. The breakfast plan consisted of a voucher to take to their sister hotel about 8 blocks down. […] It was a buffet, not bad food, but we are not breakfast eaters. It was not worth the walk for us. There are plenty of places to get a quick bite anytime of day. Our room (206) overlooked the courtyard and the balcony was great to step out on and relax after a day at the beach. Even though the location is less than a block from 5th Ave. it was nice and quiet. The beach, just a 1 1/2 blocks down the street, was magnificent. There are shops galore and the "come on in, I have what you want" is persistent, but friendly, just say no is the mantra you need to live by while here. If you like low key, small and inexpensive, this is the place for you, We would come back in a heartbeat! I also want to comment on the transportation we utilized through Expedia and Best Day...it was worth it and they were extremely friendly and helpful. I left my little laptop on the van and was sure it was gone. We were grabbing a bite to eat and saw a Best Day employee (Adrian) walking up the Ave and even though he was "off duty" he stopped and called the office and helped us track down the computer, kudos out to him and the company. Les mer

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We enjoyed our time in Playa largely because of the the location of this hotel. The hotel is well kept and fun. Felt safe and all our requests looked after.

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Given what we paid for seven nights here, our expectations were not high, but we booked it because it appeared to offer good value accommodation and was close to 5th Avenue, the bus station and the beach. Hacienda del Caribe fulfilled all our requirements and we thoroughly enjoyed our stay there. Reception staff were very helpful, and although some […] of the towels in the room had seen their best days some time ago, the room was very comfortable, with a bijou but adequate shower room/toilet. A small restaurant was under construction at the front of the hotel, due to open 15th December 2011, and assume that this will alleviate the need to find somewhere to have breakfast. However, we found the Pelicano Inn on the beach does a very nice breakfast, and you can then use their beach beds all day without further charge...!!! We would certainly stay here again. Les mer

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Awesome location. The best deal for the money we spent out of the hotels we have stayed at in Playa. The room was clean and the staff was friendly. The bathroom was nice and big. The hotel gave each of us a free water bottle each day, which was one less that we had to buy. The only compliant is that the bed was hard. I would stay here again, though

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I love to travel and this is the first time I m staying in a hotel half block from the main street for just a few dollars. The location is excellent, half block from 5th avenue, one block from the bus station and 1 and a half from the beach! The staff is very friendly and helpful. The only problem would be they dont have an elevator if you need one, […] but is just a 3 floor hotel. At the moment the restaurant is under construction, either way there are plenty places to eat around! Rooms have lot of space, and they re very clean, i can not complain. For what you pay, you get a great location and so far excellent service. Les mer

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This hotel is right by fifth avenue which has tons of silver to buy, currency exchanges, and restaurants. It is the tourist section of downtown. This hotel is decent for the money with friendly staff. However, you have to be a traveler that is ok with some must and a little dirt to feel somewhat at home. The location is wonderful because it is a block […] and a half to the beach and one block from the ADO bus station. Les mer

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Only stayed 3-4 nights here but wished I would have found this nice little hotel sooner. After spending two weeks in Playa Del Carmen, I happened upon this cute little gem right off of 5th Ave and only 1 1/2 blocks from the beach. The rooms were very clean and nicely decorated with fancy, artistic headboards and bright Mexican colors. The second room […] I stayed in even had a domed brick ceiling complete with chandelier. The front desk was very pleasant and helpful. Although there was some construction going on right next door, I was barely able to hear it with the air conditioner on. I will definitely be staying here again upon my return to PDC. Also it is very close to the ADO bus terminal for easy access to the airport. Les mer

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If you want a cute, inexpensive, convenient, well presented & completely mexican hotel experience, this is it... The rooms are huge, the balcony gorgeous (as is the view of the caribbean), the bed was comfy, the chandelier under the domed skylight was AMAZING & totally unexpected.. Gorgeous little hotel in the best location you could ask for in Playa. […] 2 minutes walk from the main bus terminal on 5th Ave, 2 minutes walk to the beach, right in the middle of all the action & was not expensive at all. There was a bit of a leak in the bathroom sink/basin & the place is not new, but it's just lovely. If you're looking for somewhere beautiful & beautifully mexican to crash, this little hotel would be my first choice again. Loved it., Les mer

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The staff were lovely helpful and friendly - clean everywhere and pool was nice... Defintely come back.

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We stayed here last minute, and were extremely happy with our choice. Right next to the bus stop, right on the calle 5 and next to the beach. Comfortable rooms and very friendly staff. Who would pay for a hostel when compared to this? Would highly recommend this, and if we ever get back to Playa, will definitely stay here again! Muchos gracias!

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We stayed at Hacienda del Caribe in late June/early July 2011. The hotel was great. All the staff members were friendly and kind. The hotel itself is beautiful, with a very attractive front entrance and lobby. Every day we saw tourists taking pictures of the hotel because of its charming appearance. Wifi is included and worked well. The pool is very […] small but sufficient. The beach is only a block and a half away, truly making the hotel location amazing. The ADO bus station is only a block away as well, which is an inexpensive way to travel from CUN airport. The organic bath products in the rooms smell amazing, and the beds are a bit hard which is normal in Mexico. The rooms have televisions with a bunch of channels (including VH1 clasico--awesome!). AC units worked well. The hotel is easily walkable to the club district, but far enough away to be quiet. They close the gate at night for security, but there is 24 hour staff the let guests in and out as needed. We will definitely stay again. Les mer

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I give this hotel a rating of 3 1/2 stars. It's not the Ritz Carlton, but for what I paid to be right around the corner from Quinta Avenida and the beach it's more-than adequate. The pool is kinda' funny. I swore I saw a diving board, but it could've been for a small kid/child. But, yes 2 people get in and it would be crowded. Heheh. So, it's not […] a pool in the traditional hotel sense. I read that the upper floors were better, so I immediately requested that. It's great if you know or attempt Spanish because naturally you'll get what you want a little quicker. The hotel is directly around the corner from 5th Avenue. I paid a fair rate, so I felt like for the accommodations the price was fair. The towels are stained, the bathroom is (well.. honestly) like your bathroom at home with a couple bad spots. I read about the hot water, so I put it on 5-10 minutes before I got in; it was hot. I was satisfied. The best thing for me is that The ADO bus station is around the corner by 1 minute, and safely inside the station there is a Santander ATM... and since my bank (USA) doesn't charge me to use this ATM it's a great safe location relative to the Hacienda hotel. The fan gets loud, but if you use that and the television you can adequately "cover up" any noises you plan on making or hearing (heheh). So speaking of the sheets there was a stain on the covers, but we're all adults we know what that's about, possibly. Or maybe not... but I had two twin beds, so I just used the other one and doubled up on my pillows from the extra bed. I didn't eat breakfast, so I can't comment about that, but there's a great restaurant about 2-3 blocks away... there was live music (música viva) and the guys carry the drinks to your table by balancing it on their head... so again the hotel is in a great location. If you are used to staying in 4- or 5-star hotels, I would not recommend this hotel as your first option. This hotel is great for it's location and boutique-style residence room Les mer

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This hotel is right around the corner from the main street (no cars) that has blocks and blocks of souvineer shopping and eating places. It is a great location. the hotel is a little older but is very beautiful architecturally. Everything a 3 star hotel should be. We were there in June and the rate was dropped 60%. For the price, location, and (mostly) […] cleanliness of the hotel, a bargain. Les mer

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A budget hotel as good as this was beyond my expectation. Hacienda del caribe is well located in a quite street that is very close to all that you need at Playa del Carmen. A few steps away from the the bustling 5th avenue, 5 minutes to the beach and 2 minutes to the bus station by walk. I will be back there soon enough.

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The hotel is well situated and only a few steps away from Avenida 5. We booked the room and specifically requested a king size bed by calling the hotel. Upon arrival, I was told that the only available room had two queen beds. This was irritating as I had called and confirmed that we would be able to get a king size bed and that our late arrival would […] not be a problem. There is no parking for the hotel so if you have a car it makes things more complicated as parking is difficult to find in Playa. We had to run the shower for about 15 minutes with the hot water knob turned all the way in order to get the hot water running. Wifi was not working when we were there. There is a pool but it is very small. Les mer

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Great service, people was very friendly. Good rooms and hotel facilities overall. Very close to the beach and the 5th avenue. Great stay with a full mexican experience.

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Good rooms, near to main drag and close to the beach. Overall I would certainly recommend. we had a great couple of days there.

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Hotel was beautiful. Small pool. air conditioning wasnt working but im ok with the fan. it wasnt hot in the room. Kinda stuff & moist if no fan. Lighting was too dim to work. No refrig. WARNING: can not ue the phone to call out. People have to call in. Th reception couldnt even hlp m call the van airport shuttle because the lin was in cancun & the cant […] call lon dstant. I had to run out to he streets many times to get in touch with people since i did not bring my celphone. Breakfast was a rip off consider the quality & quantity. The tried to chrge every little things. Go out to a near by restaurant to have a better & cheaper meal. Location of hotel was great. Near beach & shops. I would return if its cheaper in price. Not a noisy or crowded place. I like it. Les mer

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Close to 5th avenue where all the cool action is and also close to the beach.

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The hotel has a great location, the surroundings are quiet and nice. Rooms very clean. We stayed 3 in the hotel room and there was not enough towels and hangers, we had to ask for that more than twice. The service was very lousy, I had an accident with a glass and was told to pay for the glass. One morning we had to go another hotel in order to get […] our breakfast and there was no information before we asked in the reception. Too expensive compared to service. Les mer

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The hotel was nice, staff waited for our late arrival. beds were comfy, rooms very large. AC stopped working and was not repaired for 2 days. Pillows were bumpy, towels were nice and big but in tatters, grey instead of white with stains all over them. Plenty of hot water, good pressure. Hotel manager was very rude and unaccomodating. Coffee was expensive […] and undrinkable, the cooked breakfast was aweful Les mer

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We arrived very late, as we got screwed over by Aero Mexico, but that's another story. The hotel reception was still open when we arrived at 2:00am and helped us to our room which overlooked the courtyard. At first the smell on cleaning products was a little overwhelming, but at least we were able to get so sleep after a hell of a flight. In the morning […] we went and checked out Playa del Carmen, a very easy thing to do from this hotel as the location is great, very close to the beach and to ave 5 the main pedestrian street. Les mer

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Our stay at Hacienda was at the end of our trip to Belize, and we had four days before flying home from Cancun. This hotel is situated very close to both the new and old ADO bus station, in fact it is round the corner from one of them. Hacienda was very welcoming after a long journey from Belize, we stayed three nights and enjoyed a comfortable and […] relaxing room that was replenished with fresh towels and toiletry products (soap, body lotion, shampoo and conditioner, and bottles of water), and cleaned each day. The style is very Mexican, with bright colours and terracotta walls and paved floors. One block from the beach front and far enough away from the main street, it is sheltered from the hustle and bustle of other tourists, but at the same time within walking distance. Les mer

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This hotel seemed like a good deal before arriving. Room was okay considering the price, but bathroom not clean and I had to wait hours before getting the ac remote and the infant crib. Also the lock on the door was really bad. Location was very good.

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We had a pleasant surprise. I booked the hotel off the website and hoped for the best. It was clean, they were friendly, the price was right, and the location was awesome! We did have a street facing room so it was a bit noisy but there was no real car traffic, just busy people. It was part of the whole experience though, so not necessarily a bad thing. […] We would stay there again in a heartbeat. It was only half a block from everything and just over a block to the beach. It was fabulous to just walk and explore. Les mer

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Nice place.. so tipical mexico place.. not so confortable but enought to spend a very good vacation! great location!

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No breakfast as advertised, pool not usable, room was comfy, check in was easy but later they put someone on the desk that spoke no english so not helpful to find anything in the area. Area a little shady, vendors very pushy and rude. The pictures make it seem better than it actually is.

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This hotel is right in the action, everything is within walking distance, including the ADO bus station for the bus that you can take from Cancun airport to arrive in Playa, 5th avenue with all the shops and restaurants, and the beach is literally one block away. Yet, since the hotel is on a little side street, it's quiet. The hotel is well taken care […] of and the staff was very friendly and helpful. We had a room on the third floor of the hotel with two queen beds and it had a little balcony looking into the courtyard where they have a small pool. Internet access was available from the room. The room itself is very basic, with no chest of drawers available. But it did have a place to hang clothes and a desk for your laptop. The main advantage of this hotel is the location. Everything is within walking distance. We didn't take the breakfast option - there are so many restaurant options available on 5th and 10th, that it's nicer to have the choice. I'm very happy with our stay at this hotel and would stay here again! Les mer

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NOT a party hotel but a cute, very Mexican/Spanish flavor style hotel with quiet atmosphere. Perfect for me! And what a great deal on a room right off 5th. Clean, huge rooms with working A/C and fan. Small TV and we couldn't find a remote, but I wasn't there to hang out in the room! The pool is MUCH smaller than it looks in the pictures but I wasn't […] there to hang out in the pool either. Walk to the beach is so close. Great food and shopping close by. There was construction going on behind the hotel but it didn't start until later in the morning and we were able to sleep through. A/C was old and dripped a bit but wasn't a big deal to me. Clean bathroom with organic products and vegetable soaps. Tile everywhere and very comfortable beds with clean thick cotton sheets. Cute little balcony in front. Hotel gate is locked at night but a night watchman will let you in. Feels secure and safe and front desk was happy to help. Les mer

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Albergo in buone condizioni,molto vicino alla stazione degli autobus e al. porto per andare a cozumel.

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