Ueno Terminal Hotel - Tokyo

Many food outlets nearby which close late. Closeby to JR & Keisin train stations.

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If you don't like cigarette smoke, this is not the hotel for you because smokers and non-smokers are put on the same floor, so the odor comes through the vertical sides of the door, therefore putting a towel at the bottom of the door won't block the odor. Older hotels such as this one, do not find it cost-effective to hardwire the Internet connection, […] and this hotel's unencrypted wireless connection was slow and often dropped the connection. There was a stagnant odor in the bathroom, most probably from the shower curtain. The staff was very efficient and courteous, but spoke limited English. There are no convenience stores nearby, so you have to go to the station which is also a shopping center. If you don't have a suitcase, this hotel is about a 5 minute walk to the JR station, and about 10 minutes if you have to wheel a suitcase along your side. Les mer

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I was a sole female traveller to Tokyo. The location of the Hotel was fantastic (right near Ueno Station). The area felt safe and there was lots to do. My room was exceptionally small however, it contained everything I needed and was clean. The free WiFI was fast and worked well (one of my main reasons for picking this hotel) however, you needed to […] obtain a new password everyday from reception which was a pain. Despite having a non smoking room, I could frequently smell smoke (I think coming through my door from the other rooms). All staff were friendly. I would stay here again just for the location and free WiFI. Les mer

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First of all Ueno is a fantastic location to stay in due to it being a major transportation hub in Tokyo. This hotel was a five minute walk to the stations and made getting around Tokyo very easy for me. The hotel was clean and my room was cleaned to a good standard daily. The staff were friendly although I'm not sure if they speak good English as I […] speak Japanese well enough to avoid language barriers. The room was fairly average, nothing special. You can use wi-fi in your room but the hotel has a strange policy requiring you to ask for a new password everyday. My only complaint would be that the pillow the hotel provided was not very comfortable. I would definitely stay here again but I would bring my own pillows this time. It seems to be a trend with Japanese hotels though. They only provide one pillow and it's not usually a terrifically comfortable pillow. So I would seriously suggest you consider bringing your own. Les mer

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Great hotel in a terrific location. Only a 5 minute walk from Ueno station, where you can get anywhere in Tokyo/take the shinkansen and a 7 minute walk from Keisei Ueno station where you can get to Narita. Staff is very helpful, the wifi passwords change every day at like 11 am but it's not too big of a deal. Room is very small and minimal but the bathroom […] is super clean with an awesome toilet. There is a Pronto restaurant attached to the hotel. If you're just looking for a room and don't want to live in a hostel/capsule hotel then this is a great place to consider. Price is not too shabby at all and I would definitely stay here again if I were to visit Tokyo. Les mer

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That's a good hotel, near the station, with a comfortable room.

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The hotel was in a great location for connections and the staff were extremely attentive!

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Struggled to find it (exiting central Ueno then over the passenger bypass seems simple enough but not when there are several!) but have since found a better map on the hotel website which should be helpful to fellow travellers. Staff were always courteous and friendly. Room was average sized with a TV, fridge, toiletries and daily yukata & slippers. […] I requested non-smoking but you could smell smoke throughout the hotel, not a huge issue but may be to some. Room was cleaned daily with fresh towels & bedding to a good standard. For the money and closeness to the subway & train stations, I think the hotel is great. I'm a single female traveller and never once felt unsafe. Wi-fi was a bit up and down, not the best signal but considering it's free, can't moan too much!There are a couple of handy convenience stores very local to the hotel as well. Would recommend this place to others. Les mer

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We had great difficulty finding our hotel, although it's only a five minute walk from Ueno station. It's down a very quiet, side street off a busy junction and the hotel itself is not easily identified (for English speakers, at least). Finding places in Tokyo's notoriously awkward zoning system is not easy. Despite the short distance from the station, […] we should have taken a taxi. The hotel itself is fine and the room was a good deal larger than others we stayed at in Japan, although the price was a good deal higher, too. The staff were not as polite or helpful as the staff we met in other hotels and not many spoke English. We're not sure whether this is a problem with the hotel or typical of Tokyo service standards. Les mer

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This hotel is great in terms of cleanliness and convenience. Located only a few minutes away from Ueno station, it is easy to hop aboard local trains, subways or shinkansen to get to where you are heading. Also, the Ueno Keisei station is also nearby with easy access to Narita Airport. Rooms are a tad on the small side, but are easy to get used to. […] Cleanliness was perfect. Les mer

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Good basic hotel. Very convenient location as it is a 5 minute walk from Ueno Station and you can get to most of the major attractions from Ueno Station. The room is small with a bed, desk, tiny refrigerator, TV, toilet, sink, and shower but it was perfect as I just needed a place to sleep and shower. Staff is very friendly and always available. Free […] Wi-Fi is a big plus. If you are too tired to go out for food the cafe in the lobby and the Japanese restaurant downstairs both serve excellent food. Around the hotel there are many different food establishments and across the street from the station there are tons of Izakaya(Japanese Bars) and other night attractions. There are also good shopping places near the hotel such as department stores, Yamashiroya(Toys, Games, Anime Collectables), Yodobashi Camera(Cameras, Computers, Cell Phones, Personal Care Products,Games, Misc. Electronics), Uniqlo(Affordable, Good Quality Clothes), and many small other small shops. Les mer

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friendly staff. clean room.good location.

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First time at the Ueno Terminal Hotel and loved the little place, rooms were small but comfortable, exactly what I was expecting. Staff was very friendly and accommodating. The cafe attached to the hotel was very good and proved to be a definite asset. Will definitely look into staying here again next time in town!!! I was traveling with my elderly […] Dad so we weren't sight seeing and used the hotel to recover from flight before heading on to final destination so I would've liked cable TV - for English programs. Les mer

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Hotel can be easily located but isn’t well-maintained. At first night, the toilet shower (automatic spray that cleanses your bottom) had already malfunctioned, I was switched to another room the next day (but I always smell fumes inside my room after moving to the 5/F). Then at my 4th night, after flushing the toilet, the water just kept on running, […] making noises the whole night. I’d have asked them to fix it but it's well past midnight & I was exhausted, so I just left it till the next morning. Though a hotel staffer did help me fix it afterwards but frankly a simple verbal sorry isn’t good enough. Overall the hotel staff are all quite helpful - one helped me locate the nearest ATM online, and another helped me lift my luggage from the entrance down the road. If I do revisit Ueno, probably I wouldn't stay at this hotel again because it's poorly maintained. It's also stingy for the hotel just to provide a jar of hot water (not an electric pot for boiling water) & if you ask for a refill in the morning, then that's what you get for the remaining day, so do buy your own drinks before heading back to the hotel. Also the small fridge inside my room isn't cold enough. Having said the above, I did like having WiFi inside my room very much because even in some Japanese business hotels, there's only WiFi in the hotel common area. Just remember to ask the staff for password as it's changed every day. Les mer

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The hotel was clean, tidy, well maintained, close to the train station and subway lines. Staff were friendly, helpful and spoke a good standard of English (way better than my Japanese!) I'd definitely recommend to fellow travellers.

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I stayed alone in Ueno for about 5 days and wasn't looking for anything fancy. This hotel is a little difficult to find, but is very close to Ueno Station (3-5 minute walk from the station). The staff were always friendly, although they spoke limited English. I was able to check in a little early and they offered to hold my luggage after I checked […] out since my flight was in the evening. I asked for a non-smoking room and received one, but there was a bit the scent of smoke in the hallways. You couldn't really smell it inside of the room. The room was very small, but clean. A hair dryer, yukata, slippers, and toiletries were supplied. Wi-fi is also supplied for free, but every morning after 11:00am, you will need to ask for the new password which changes daily. You can also rent a laptop for 1000 yen everyday. I didn't try the restaurants connected to the hotel, but if you're looking for a simple place to stay in Ueno, which is conveniently on the Yamanote line that takes you to just about every main spot in Tokyo, this is a nice place to stay. Les mer

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Ueno Terminal Hotel is a good place to stay if you don't need much space in your room. It is definitely enough if you just need a place to sleep at. The room is quite small and has a bed and a small desk. There is a small bathroom with toilet, sink and bath. A TV, hair dryer, necessary health care (toothbrush, razor, towels etc.) are provided. As for […] the Internet connection, it was roughly 10-20Mb. Note that you have to ask for the Wifi password everyday as the password is reset daily at ~12:00pm. However, the staff will kindly give you the password when you ask at the reception or via phone. Overall, this was a good place to stay and Ueno is a nice place to stay at when visiting Japan. Les mer

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Overall it was a good hotel for the price. Very small room like many typical Japanese hotels. Free Wi-Fi was available in the hotel room which was a good surprise. The staffs were very friendly and kind enough to let me check out late with no fee. Two problems - Very noisy as they have a thin wall and a cleaning lady always started making noises by […] shutting the doors pretty loud around 7am. The heater was shut off at least several times a day and I had to call the desk to have it fixed. Les mer

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Was put on the smoking floor as the majority of the hotel was full, comfortable bed and small room but as to be expected for Tokyo.

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I was only in Tokyo for a few days so this hotel was perfect for me. The room was extremely small but it had everything a person would need. It's also located only 5 minutes away from Ueno station and 15 minutes from Akihabara Electric Town by walking. I'll definitely look at staying here again.

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Very economy, but smaller than expected (and look from the photo)

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The hotel is located in 'Korean town' in Ueno and very close to the station. There are a lot of convenience stores and Korean style restaurants around the hotel. The hotel has a restaurant & bar on the first floor. The stuff are kind and friendly. I asked them to change my room to non-smoking room and they were willing to do so. I also asked them to […] receive my VISA mailing and they even called me when they receive it. The room was small but quiet and clean. You can use internet in your room without any charge but I could not access some sites for security reasons or something. I can recommend this hotel to my friends. Les mer

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jr 우에노 및 게이세이 우에노에서 매우 가까우며 아메요코 시장이 근처라서 좋았습니다. 호텔은 저렴한 가격에 서비스나 객실의 상태는 좋았고, 커피포트가 없는것이 아쉬웠지만 가격이나 위치 서비스를 종합하면 다음번에 또 숙박하고픈 호텔입니다.

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Har bott här tidigare så visste vad jag bokat. Hotellet ligger på en lugn gata några hundra meter från Ueno Station. Hit kommer man med Skyliner från flygplatsen Narita och här går anslutnigståg och tunnelbana. Mao lite av ett nav för transport. I Ueno finner man en fin park med zoo och det finns möjlighet till bra shopping och massor av restauranger. […] Hotellet är enkelt och inget ställe man tillbringar mer tid än att sova på. Dock rent och fräscht förutsatt att man får tag på ett tillräckligt rökfritt rum. Har bara bott i de små singelrummen. Les mer

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The room is tidy and clean but the washroom is too small.

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どのスタッフの方の対応も良かったです。 また、お部屋も広くはないものの、お掃除も行き届いていました。 とても清潔感のあるホテルだと感じました。 また利用したいと思います。

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交通方便，但地點在小巷弄內略微難找；此外，服務人員都算不錯，飯店的盥洗用品中潤絲精特別好用，房間雖然小，但該有的都有.

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Good location - minutes to Ueno station Good service - English is bad but attitude is good and willing to help. Room - small and basic and old. Bad sewage smell and have to turn exhaust fan on all day. But for the price, still acceptable. Good if u just looking for a place to sleep and leave the luggage. Don't expect anything else.

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飯店非常乾淨/服務人員都很親切/房內也有提供wifi十分便利/搭乘東京metro銀座線交通便利/飯店治安都很安全

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離上野站很近，交通方便，附近店家很多不愁沒東西吃...飯店人員很友善，房間也很乾淨，但偶而會聞到一股煙味...

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Chambre un peu petite (mais nous sommes au Japon) avec un équipement un peu limité mais bon service

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서비스도너무너무좋앗고위치신ㅇ으로도너무이동하기편리햇어요강추

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位置很好!!服務人員也很親切,客房也很乾淨,唯一的缺點應該就是客房煙味比較重,如果不吸菸的人比較不適合..

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교통편리하고 우에노 역과 미술관하고 가까워서 이동 편리 했습니다.

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場所と価格は良かったのですが、私が泊まった部屋はとても狭く窓からは手が届きそうな距離にある隣のビルの壁と配管が見えるだけで、暗く部屋からは天気の状態も分からなかった。 ドアチェーンもなく２重ロックでもなかった。女性の一人旅だったので防犯上の不安があった。

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