Hanoi Charming 2 Hotel - Hanoi

The friendly enthusiastic young staff made our stay a delightful experience

Stayed 2 days with a trip to Sapa in between. Room made available to us on our return at 5am, then moved again to another room when ours became available (even though we would have been happy to stay in the first room given). Front office staff absolutely delightful - best we've encountered anywhere. Had moved here from our tour's hotel - a couple of […] streets further away from the lake but footpath can be walked on at times - rare in this part of town where bikes park on footpath. Nice little extra touches like flowers in the bathroom and thick towels. Breakfast more than adequate - definitely recommended. Les mer

A small Hotel in the old quarter of Hanoi amongst the hustle and bustle of the busy streets. Our first impression was the friendliness of the Staff. They were so accommodating and immediately upgraded us to a Suite. Our room was large with 2 double beds, a large ensuite, a computer, bowl of fresh fruit and tea/coffee making facilities. The matresses […] on the beds were very firm but that seemed to be the norm in Vietnam. The location was great. Not far from the lake in Hanoi and shops, restaurants nearby. I would highly recommend this Hotel to anyone. Les mer

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The rooms were always clean and a great price! The staff were great and always greeted you with a smile and hello, the breakfast was good as well. It was well located and within walking distance to the sights around the Old Quarter.

From the minute I checked in to the minute I left I experienced the most incredible, professional, warm and hospitable service you could ever imagine from the entire staff. They helped me with my every need and request and always with a big smile. When I left they even walked me out to my taxi! I felt like I had been visiting family. The room was very […] comfortable and conveniently located. I look forward to returning to Hanoi and staying once again at the Charming Hotel. Les mer

Nice hotel, value for money. Great staff, decent enough breakfast. Shower curtain was very dirty. Room was quite spaciou & clean but the walls were thin & whenever neighbors closed their door or spoke in the common area it Was disturbing. Would've preferred a room with a window.

This hotel is correctly named. They could not have been more helpful and kind. Front desk staff is better than world class. Treated our 8 person family (including 2 busy little kids) as royalty. Charming Hotel is right in a very busy, but not noisy,neighborhood. !00% perfect atmosphere for soaking in Hanoi. Will send everyone we know there. Loved i […] t. Les mer

Charming II was a real suprise. Very good value for the money and the staff were extemely professional yet friendly. Our TV didn't work and they quickl;y found some DVDs for us. Terrific hotel!!

If you want the flavor of "average life" in Hanoi, the streets around this hotel offer theperfect mileau. The little kids (in our family group of 8) knew the desk staff by name and gave hugs when we left. This hotel is defined by the front desk ladies. The name "Charming" is just perfect for this hotel. One of our 2 favorite hotels in Vietnam!

Fully recommended!!! The staff is super helpful and they are always smiling, incredible service! Good location, excellent staff, clean and nice. Go there, you will not be dissapointed!

This is not just a great value hotel- it is great hotel. Period. We showed up a day before our reservation at 2am and three kind gentleman got us a room within 2 minutes. We loved it from the second we arrived but only upon leaving and touring around Vietnam did we fully realize what a true gem it is. All of the staff is courteous and speaks English- […] much more rare than we thought in Vietnam! They booked our flights, dinner reservations and trips to Halong Bay and Perfume Pagoda and they changed our dollars into dong for no fee (awesome). One flight was wrong which we realized a week later when we were in Cambodia. We knew it was the agency's fault since we were with Lana (the best of the best of the staff members) when she made it. Our hotel in Cambodia was useless so we emailed Charming. Within an hour, Lana called us to tell us she fixed it. She had already emailed us the new itinerary but wanted to call to make sure we got knewbc she didn't want us to be nervous. She is the sweetest. We saw no bugs at all, the rooms are squeaky clean, modern and there is a working computer with internet in every room. Believe me, you will need it in this hectic city no matter how much advanced planning you do! The breakfast is not going to match a Hilton or Sofitel in France, but it is perfectly fine. They have different eggs, noodles/rice, pho, local fruit (love the dragon fruit!), and breads every day and then they rotate pancakes and french toast. When they learned it was our honeymoon they got us a cake, wine, bouquet of flowers and decorated our room with more fresh flower pedals (in a heart shape) than are typically on your bed and balloons. The whole staff was in our room and surprised us when we got back. It was so cute! You really feel at home here- the staff creates a warm and friendly vibe. Some afternoons after walking around the city all day, we liked just hanging out in the lobby with the staff and other guests who all loved the hotel as much as we did. The staff w Les mer

I had one of the best stays in my life, this hotel is truly a great hotel. The staff is very friendly and extremely helpful. The rooms are super clean with all modern amenities. The hotel is located in the heart of the old quarter, it is close to many of the attractions in Hanoi. What really makes this hotel is the staff. They make you feel so welcome, […] it is like you are one of there friends. They remembered my name and would welcome me by my first name when I would come and go. It is little things like that makes this hotel so special. I think one of the other reviewers put it best. That all 5 star hotels should send there staff here to learn from the staff at this hotel. Les mer

My husband and I have stayed at this hotel 3 different times. Twice we left a big bag while we traveled light on side trips. Stayed 3 nights at the end and felt like it was home. The staff is amazing, with everyone giving a warm welcome and a willingness to help in any way. The rooms are high quality with nice furniture and full bath. To us, this is […] a small luxury hotel - nice breakfast. The location is only a short walk to the center of the Old Quarter with lots of fine restaurants, cafes, and shops. We highly recommend the Charming Hotel2! Les mer

We booked the superior room for three nights and when we arrived we were greeted by the bell boy, then three staff at the tour desk who spoke English fairly well and two receptionists who spoke excellent English. The staff also had excellent knowledge of the city and were the friendliest people we met on our trip to Vietnam, which is a huge compliment. They […] upgraded us to the executive room, which was very spacious and beautifully furnished. It also had a computer connected to the internet plus free wireless. They even did our laundry, which was very clean, ready to be picked up from reception on the same day. Les mer

This is an extra special place with staff that treat you as family after one day. They go out of their way to help and provide services, such as an early breakfast or early check in. The rooms are spacious and upscale. And the location is only a few blocks from the best cafes and shops. Can't ask for more and we have gone off on a side trip and now […] are back again. Les mer

Staff was excellent and very helpful. Also, location is in the old quarter which made everything very convenient. The front desk receptionists gave us great recs on local restaurants which we loved. We enjoyed our time there and will definitely recommend to friends.

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The wonderful staff make this hotel a fantastic place to stay. They are so friendly and welcoming. Nothing is a problem. The hotel location is right in the heart of the old quarter, easy walking distance to everything. We recommend a junior suite, lots of room and looks out over the street so you can observe life in Hanoi as it passes by. We would recommend […] this hotel to all our friends. The breakfast at the hotel is also very good. Les mer

really affordable hotel. large rooms, hardwood floors, full bathroom with tub, and computer in the room with fast internet connection! their staff was super helpful and friendly, even walking us over to a pharmacy to get cold medicine. they allowed us to checkout late so that we could have time to wash up before our flight. lobby isn't as new but […] room size, location, and service make up for it. we would've paid much more for this great hotel. Les mer

Fresh fruit in our room was awesome, Nice to have a computer in the room also. The only thing we didn't like was they served sort of a western breakfast, with no Pho option.

The Hanoi Charming 2 Hotel offers great value for money. Staff are exceptionally helpful and organised tours and tickets for us. They allowed us to leave our luggage at the hotel when we went on the Halong Bay tour, even though we were not staying there on returning from Halong Bay. They even gave us a room to freshen up in on returing from Halong Bay. […] Location is good, in the old quarter, yet the room we had (a junior suite) was very quiet. I would highly recommend this hotel. Les mer

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I found the staff to be extremely helpful and friendly. The location was close to all the major sights and right in the heart of the old quarter. The cleanliness of the hotel I couldn't fault.

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Surprisingly good level of English to help with most needs Excellent location in the Old Quarter Personal willing services that contrasts from the mechanical attending most hotel chains provide

We stayed here two nigths, very clean rooms. They also organised a pick up from the airport for $18, which seemed reasonable and the guy was waiting there when we landed which avoided alot of the horros stories we were hearing about rogue taxi drivers at the airport. It takes about 5-7 mins to walk to the lake which is near the water puppet show. felt […] very safe around here without too much hassle from moto drivers and shoe cleaners and such. We were leaving late on the last day and not only did they hold our bags but they gave us a room to shower in when we got back and even take a snooze if we wanted, which was very nice. All in all, a great place to stay, particularly for the money. Les mer

the staff were beyond helpful and pleasant and it's in a great location, they also give a computer in every room, overall it was an excellent experience

We spent four nights at this Hotel in early August and thoroughly enjoyed the stay. The staff are outstanding, helpful and very friendly, the rooms are large and comfortable and the price is very reasonable. The location is very good, within easy walking distance of most major attractions and all the delights of the Old Quarter. Despite the fact this […] is a 2.5 star hotel our expectations were far exceeded. We highly recommend this hotel to budget conscious travellers who like to be a little more pampered. Junior suite 601 is large, clean and surprisingly quiet even though it faces the street. Les mer

Staff was very friendly and speak good English. Breakfast was fair, not wow! but I wasn't expecting Much for the price we pay. We were given higher floor room so there a window. Toilet was ok - shame abt the shampoo that came in a sachet... The mini bar consists of choices of a coke , a 7 up and 2 beers. Location wise I would have preferred to be closer […] to the lake. Not many shops around where u can sit down for coffee in the morning or buy water at night. But the service from the friendly staff made up for that. On the day we checked out, it was raining heavily, about 5 staffs formed a human chain carrying umbrellas from the front door to the taxi for us ... We got wet anyway but it was good effort! :) Les mer

The place is inexpensive, the staff and service is solid, the rooms are well appointed, and we had balconies (not sure if all of the rooms do, but it seemed like they might). Complementary lychees, wine, and water in the room on arrival and attentive staff that knew what room we were in and what we had requested (such as shuttles) on sight. The location […] is also awesome, right in the middle of the old city, 4 blocks from Bia Hoi corner, in the midst of tons of restaurants, and only a 10 minute walk to the main backpacker/hostel area. 30 min walk to the HCM mausoleum, 20 min to the military museum, and 15 minutes to Hanoi Hilton. Les mer

An exceptional place to stay, very friendly, comfortable, much better quality than any other equivalent hotel we have stayed in. We rebooked on returning to Hanoi as we decided it would be difficult to find anywhere better.

Right? We have a deal- I book the hotel, she gets a veto on the day. No veto necessary, all previous posts are correct. Nice people, very good service- they'll book anything for you (air tickets, tours, etc.) . Do try the pho!

We were greeted at the door by a very cheerful Lana and were pleasantly surprised with how nice the room was for what we paid. There were complimentary mangoes and bottles of water, the room was clean, there was a computer in there, and the bathroom was far lovelier than we had expected. LOVED that there was a computer, and LOVED the breakfast!! It […] was delicious and had so many options, and the staff were all nice! Just one con was that the beds were a little hard, but this seemed to be the norm in Vietnam. Would definitely recommend, and in fact we ended up cancelling our reservation at a different hotel in order to stay here again when we'd returned after a day trip with overnight stay. Les mer

The staff was sleeping when we comes to hotel, the hotel was closed . We was waited 30 minutes for check in hotel in mid night . we were very tired . not recommend!

Charming 2 hotel is definitely the best value for you money option in Hanoi. Great location, good room, excellent service. Take my work, you will not regret it.

価格、設備、朝食、サービス、スタッフ、すべてに満足したため、価格を取り決めたうえで延泊したところ、チェックアウト時にその金額の件で少しもめました。これさえなければ大満足だったのに、残念です。

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Das Hotel Charming 2 liegt zentral in der Altstadt von Hanoi. Schon der Blick aus dem Frühstücksraum ist besser als Kino. Und kaum geht man ein paar Schritte vor die Tür ist man mitten im asiatischen Leben. Die Altstadt kann so gut zu Fuß erobert werden. Der Service im Hotel ist aussergewöhnlich. Sehr engagiert, persönlich, kompetent und nett. Alle […] Mitarbeiter an der Rezeption sprechen gut englisch. Wir haben uns schon nach kurzer Zeit wie zu Hause gefühlt. Ausserdem haben wir haben über das Hotel einen Ausflug zu Parfume-Pagoda gebucht, auch hier hat alles reibungslos geklappt. Der Zustand des Hotels ist gut, die Zimmer sind gemütlich und sehr gepflegt. Wir hatten ein Zimmer der besten Kategorie, und würden das auf jeden Fall wieder buchen. Vom kleinen Balkon aus hat man einen schönen Blick auf die Strasse und das Zimmer ist recht groß. Natürlich kann man die Geräuschkulisse der Stadt nicht ganz aus dem Zimmer aussperren, daher sollte man Ohrstöpsel nicht vergessen, wenn man geräuschempfindlich ist. Zum Frühstück gibt es eine täglich teilweise wechselnde, ausreichende Auswahl an allem, was man sich wünscht, d.h. Früchte, Pho, Brot, Kuchen, Eier, Nudeln etc. Es gab für uns wirklich gar nichts an dem Hotel auszusetzen, und wir würden es rundum empfehlen. Les mer

空港送迎、立地、ツアーピックアップ、レビューの評判とリーズナブルな価格で選びました。レセプションでは近隣のマップや詳細な情報　そして英語がしっかり話せたのがうれしかったです。ツアー出発の朝時間ぎりぎりになって朝食の時間が取れなかったのですが「大丈夫　待ってもらうから　朝食を食べてきて」と言われ　歯科k利食べて出かけることができました。部屋テレビはあいにく映りは悪かったですが　デスクにあるPCでインターネットも無料で使用可でした。welcome drink とバッチャン焼のお土産もいただきました。そのあと止まった5つ星ホテルのサービスがとほほだったのに比べこの小さなホテルでこのサービスの高さは貴重です。

ホテル名の通り、スタッフさんが本当に優しくてチャーミングで素敵な方ばかりで心温まるホテルでした！

Der Service ist outstanding, sehr persönlich und überaus engagiert.

Already from the arrival at Charming 2 Hotel I felt like home. The staff is so friendly, helpful and caring. It was a real pleasure to stay there. The rooms were simple, but clean and pleasant. The breakfast buffet is also good. It's well worth the price. I also bought two all-inclusive trips from the hotel; one to Sapa and one to the Halong bay. Both […] trips were splendid, except the night train between Hanoi and Lao Cai, for which I cannot blame the hotel. I strongly recommend this hotel. Les mer

Hice un comentario anterior de este hotel, pero me equivoqué con otro en el que tambien habia estado. El Charming 2 lo recomiendo por todo. El personal es muy simpático y agradable, te ayudan en todo y no intentan venderte nada como en otros hoteles de Vietnam. No te retienen el pasaporte. LAs habitaciones son buenas y el desayuno también. Si vuelvo, […] lo haré a este hotel. Les mer

l'albergo è molto carino e pulito, ma la qualità in più è lo staff che ha fatto di tutto per rendersi utile, e che ci accoglieva ogni giorno cm fosse una festa!

とてもフレンドリーなスタッフで親切な対応をしてくれます。 英語があまり得意ではなくても紙に書いたりして一生懸命に伝えてくれました。感謝です。 明るく楽しいスタッフのおかげで楽しく過ごせました。 立地は旧市街の真ん中でバルコニーからその景色をみながらゆっくりできて良い。 ただ、この辺りの道はややこしくて迷子にはなりやすいので目印となる建物などを決めておくといいと思います。

Charming Hotel 2 was een geweldige verrassing. Alles was "tops." Van het personeel tot het buffet ontbijt, tot de enorme gastvrijheid en vriendelijkheid van het personeel. Lana en Rose waren zo aardig en op onze vraag, gaven ons hele goede information over trips rondom Hanoi. We gingen ook samen uit met "hanoikids," jonge studenten die hun Engels willen […] gebruiken en voor niets ons rondleiden in de stad. Wij betaalden voor musea en lunch...allemaal heel weinig! We gingen naar een "winery", Mai Chau home visit en Halong Bay. Geweldig allemaal. Hotel zeer zeer aan te raden! Les mer