Hotell Quintana Roo, Mexico

We enjoyed our vacation at Na Balam! The location was perfect, right on the beach at Playa Norte. The sunsets was breathtaking! Service was good, the restaurant at the hotel had a great loaction and good food. Maybe it could be open longer than 22-2300, or have possibility to bay water and drinks longer (if we shall be picky) However there was little people there at night. And that was lovely - that it was so silent. It would helped if the room would have had a little fridge, then we could have had something for the nights after the kids was in bed. We was there with two small kids and it was very suitable for kids. Nice beach where the kids safely could play in the sand and water. The service was good and friendly both in the reception and at the restaurant. I dident have time (with two small kids) to enjoy the massage and the spa, but maybe another time. For me the beds was a little to hard. Thanks for a wonderful vacation. One thing that was a little irritating was when we where checking out - they asked about a little wooden thing that missed from the bathroom - for the toiletpaper holder. We hadent seen it, and asked if they wanted money for it., and I was stanading there with open wallet with the taxi waiting. She could not answear, and I said I need a answear now!....for we shall reach the ferry for reaching our bus... She could not answear - started to talk on the poune to find out. I said Miss - we have to go NOW - do you want us to pay for it, we can do that, but you have to say that now. She did not manage to answear (she did say it is not her, but they asked about the wooden thing) . I said sorry we have to go now. So we just left. We had left plenty of tips to the cleaners and to the reception, and it would cost them 5 pesos to fix it. So the last 5 minutes took it a little bit down. Gave a bad last impression, However it take not down the whole experience. It was a lovely place to live and spend our vacation. She was probably new and in need of so