Hotell Quintana Roo, Mexico

Oppholdet var veldig behagelig. Resepsjonistene var hjelpsomme og hotellet hadde fine basseng/strand- tilbud. De har t.o.m. lege som kommer on call til hotellet dersom man er så uheldig å trenge det. Frokost er ikke inkludert, men de hadde et fint tilbud (buffet) i den ene restauranten de har inne på hotellet. De har også barer og mat (lunch) tilbud ute ved bassengområdet. Deilig med ferie i paradisomgivelser. Ved siden av resepsjonen er det et reisebyrå som holder til. Der kan man bestille dagsekskursjoner til f.eks. Chichen Itza. Det eneste kjipe var at hotellet lå litt langt unna kjøpesenter/utesteder, så ble en del taxikjøring.

Det var en fantastisk opplevelse å bo på dette hotellet. Nydelig strand med alle faciliteter, bassengområde med poolbarer, meget hyggelige ansatte,i alle sammenhenger på hotellet, delikate romslige rom og restauranter.med utsøkt mat. Kan anbefales på det sterkeste.

We enjoyed our vacation at Na Balam! The location was perfect, right on the beach at Playa Norte. The sunsets was breathtaking! Service was good, the restaurant at the hotel had a great loaction and good food. Maybe it could be open longer than 22-2300, or have possibility to bay water and drinks longer (if we shall be picky) However there was little people there at night. And that was lovely - that it was so silent. It would helped if the room would have had a little fridge, then we could have had something for the nights after the kids was in bed. We was there with two small kids and it was very suitable for kids. Nice beach where the kids safely could play in the sand and water. The service was good and friendly both in the reception and at the restaurant. I dident have time (with two small kids) to enjoy the massage and the spa, but maybe another time. For me the beds was a little to hard. Thanks for a wonderful vacation. One thing that was a little irritating was when we where checking out - they asked about a little wooden thing that missed from the bathroom - for the toiletpaper holder. We hadent seen it, and asked if they wanted money for it., and I was stanading there with open wallet with the taxi waiting. She could not answear, and I said I need a answear now!....for we shall reach the ferry for reaching our bus... She could not answear - started to talk on the poune to find out. I said Miss - we have to go NOW - do you want us to pay for it, we can do that, but you have to say that now. She did not manage to answear (she did say it is not her, but they asked about the wooden thing) . I said sorry we have to go now. So we just left. We had left plenty of tips to the cleaners and to the reception, and it would cost them 5 pesos to fix it. So the last 5 minutes took it a little bit down. Gave a bad last impression, However it take not down the whole experience. It was a lovely place to live and spend our vacation. She was probably new and in need of so

This was a perfect hotel for us. We stayed in a Deluxe-suite with ocean view, and it was very nice and big! More like an appartment actually. The rooms were spacious, comfortable and clean. We have stayed in several hotels in Mexico, and this is by far the best we have stayed in! Only negative thing about this hotel is that the reception area don`t live up to the rest of the hotel. It doesn`t seem very clean and gives a bad first impression compared to how nice the rest of the hotel is! Breakfast was very good, and also we had lunch in the beach restaurant/bar almost every day of our stay, and it was great. The hotel is located in Playa Norte, and it`s said to be the nicest beach on the island and we think it is! We really recommend Isla Mujeres for your next holiday, and Privilege Aluxes is the right hotel to choose!