Gold Coast Convention and Exhibition Centre - 17 min walk
The Star Gold Coast - 2 min drive
Pacific Fair Shopping Centre - 2 min drive
Cavill Avenue - 3 min drive
Getting around
Coolangatta Airport (OOL) - 33 min drive
Varsity Lakes Station - 17 min drive
Helensvale Station - 25 min drive
Gold Coast City Coomera Station - 31 min drive
Florida Gardens station - 2 min walk
Broadbeach South Light Rail Station - 27 min walk
Cypress Avenue Station - 28 min walk
Airport shuttle (surcharge)
Restaurants
Cantina on Capri - 19 min walk
McDonald's - 14 min walk
Sushi Train - 4 min walk
BMD Northcliffe Surf Club - 12 min walk
Broadbeach Bowls Club - 9 min walk
About this property
Oaks Gold Coast Hotel
Oaks Gold Coast Hotel puts you just a 5-minute drive from Gold Coast Convention and Exhibition Centre and The Star Gold Coast. Other highlights include an outdoor pool, a terrace, and a garden. Fellow travelers love the helpful staff. Public transportation is close by: Florida Gardens station is just 2 minutes by foot.
Languages
English
At a glance
Hotel size
64 rooms
Arranged over 22 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 18
Check-out time is 10:00 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (AUD 20 per night)
Wheelchair-accessible parking on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
What to do
Beach nearby
Working away
Business center
5 meeting rooms
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Facilities
1 building/tower
Built in 1997
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 80% lighting from LEDs
Comprehensive recycling policy
Banquet hall
Traditional architecture
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-width doorways
Room amenities
Be entertained
32-inch TV
Premium digital channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Window screens
Sleep well
Blackout drapes/curtains
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
In-room massage
Separate sitting area
Freshen up
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
LED light bulbs
Water-efficient toilets only
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Credit card charges are subject to an extra charge of 1.5 percent
Children & extra beds
Cribs/infant beds are available for AUD 20.0 per night
Rollaway beds are available for AUD 59.0 per night
Parking
Self parking costs AUD 20 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Oaks Gold Coast Hotel Hotel
Oaks Gold Coast Hotel Surfers Paradise
Oaks Gold Coast Hotel Hotel Surfers Paradise
Frequently asked questions
Does Oaks Gold Coast Hotel offer free cancellation for a full refund?
Yes, Oaks Gold Coast Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Oaks Gold Coast Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Oaks Gold Coast Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Oaks Gold Coast Hotel?
Yes. Self parking costs AUD 20 per night.
Is airport shuttle service offered by Oaks Gold Coast Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Oaks Gold Coast Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 10:00 AM. Express check-in and check-out are available.
Is there an onsite casino at Oaks Gold Coast Hotel?
No, this hotel doesn't have a casino, but The Star Gold Coast (2-min drive) is nearby.
What is there to do at Oaks Gold Coast Hotel and nearby?
Oaks Gold Coast Hotel has an outdoor pool and a garden.
What's the area around Oaks Gold Coast Hotel like?
Oaks Gold Coast Hotel is a short 2-minute walk from Florida Gardens station and 17 minutes' walk from Gold Coast Convention and Exhibition Centre.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 13, 2024
Aaron
Aaron, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 21, 2024
Paul
Paul, 5-night trip
Verified Hotels.com guest review
2/10 Poor
Oct 1, 2024
Very poor service
One of the mattresses was covered with plastic sheet .My daughter slept on that bed and had terrible night. She was sweating and ciuld not sleep because of the plastic sheet covering the mattress. She told us the following morning. She was irritable and had headache due to lack of sleep and we had to return home early. We made a formal complaint at reception to Chelsea and still have had no reply.
I emailed to hotels.com 2 days ago and had no reply.
I am very very unhappy with the services .
Deeba
Deeba, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 27, 2024
A
Orsolya
Orsolya, 3-night trip
Verified Wotif guest review
10/10 Exceptional
Sep 22, 2024
Peaceful and quiet
Right near the trams at Florida gardens 10/10
Ben
Ben, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Sep 15, 2024
Worth it for a semi quiet weekend
Trent
Trent, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
Sep 10, 2024
David
David, 1-night trip
Verified Wotif guest review
8/10 Very Good
Sep 8, 2024
Quick three night trip to GC. Hotel was nice and clean. Staff were friendly.
Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space.
S
Simon
Simon, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 31, 2024
Georgia
Georgia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 29, 2024
The reception staff were extremely welcoming and friendly.
Donald
Donald, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 25, 2024
Great place to stay. Thank you
David
David, 2-night romance trip
Verified Wotif guest review
8/10 Very Good
Aug 20, 2024
I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished.
She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish).
She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key.
I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk.
I went to the pool on my last day and the jacuzzi was tepid and not warm at all.
I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.
Ashley
Ashley, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 1, 2024
Lisa
Lisa, 2-night trip
Verified Wotif guest review
10/10 Exceptional
Jul 29, 2024
Amazing views, comfortable bed and pillows. big tick from me.
Peter
Peter, 1-night business trip
Verified Wotif guest review
10/10 Exceptional
Jul 29, 2024
Scott
Scott, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Jul 23, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 23, 2024
Verified traveler
7-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 15, 2024
Was a nice stay
Jerome
Jerome, 2-night trip
Verified Wotif guest review
10/10 Exceptional
Jul 3, 2024
Thomas
Thomas, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 28, 2024
Pleasant, room for improvement
I found the staff at check in and check out amazing.
The letdown was the wifi and the connection to smart TV. You have to use your own log ins to streaming services, which effects your family’s services at home. Also I was unable to connect to free to air channels at all.
The free wifi is unsecured (not password protected) therefore poses individual risks.
There weren’t any extra blankets supplied in the room.
I tried to call for room service as we arrived in the evenings. Unfortunately it is no longer a service offered or assisted with (regardless of advertising in the room).
Overall, a pleasant stay, a part from the above.
Tanya
Tanya, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 26, 2024
Excellent would visit you guys again it was perfect cannot fault it at all.
sarah
sarah, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
May 15, 2024
A more quiet location being between Broadbeach and Surfers but convenient to light rail. Clean and comfortable room with plenty of space.
Susan
Susan, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 28, 2024
Joel
Joel, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Apr 4, 2024
This hotel is so outdated, tired and uncomfortable. Pay a little extra and stay elsewhere. Checkout is 10am, the 80’s decor has never been updated, the fridges are noisy, the bed uncomfortable, and there is no powerpoint to charge your phone. Also, the car park is lower than 2 metres, which is too low for most SUVs. Give it a miss. Quest should buy it and do it up.
Mark
Mark, 2-night trip
Verified Expedia guest review
2/10 Poor
Mar 29, 2024
Paid lastminute.com for my room....payment was taken, was given confirmation online...arrived before close of check-in to find nobody at the desk, then a rude cleaner who said I hadn't booked a room, and when I showed them my details and began to record the whole incident as proof, the cleaner for some reason decided to call the police....the worst I've ever been treated by any hotel, and lastminute.com have still not refunded my money. Disgusting