4/10 Fair
Dec 24, 2024
Shady Stuff Here, Go Elsewhere
Shady place from the time of arrival. Appears to be an extended stay with a lot of random people in and around the parking lot and lobby. The ones in the lobby were sort of lounging around and I got the feeling they were just hanging out with the front desk woman. Booked room on hotels.com but card was of course swiped for incidentals. After check out noticed a charge for 126.42$. Nothing was charged to the room and this was charged as a point of sale on my account (just like a merchant such as Walmart would show), not a pending hold release. Called for clarification and the person told me to email the manager because she already left for the day. I emailed the person he provided the email address and waited 3 days, no reply. Called hotel again and spoke with manager( that didnt reply) who stated it must have been an error and that she would do a refund and it would take 7-10 business days. I then asked her if she could send me that in an email and she said Im getting ready to leave for the day and I will send it in morning (it literally would taken 2 minutes). Over 20 days later, no email, no refund. Im convinced this was an intentional scam due to the lack of refusual to communicate in writing and there never should have been a charge from Wyndham since I booked on hotels.com. Will just dispute it with my bank but beware of this scheme!!!!
Breanna
Breanna, 1-night trip
Verified Hotels.com guest review
