4/10 Fair
Jan 27, 2025
Unwelcome greeting
We had an ok stay. When we first pulled up and parked in front of the hotel, one of the employees behind the desk came out waving her hands at us because of where we parked. She was very rude, with her words and actions. It was unnecessary. She could have just nicely asked us to move her vehicle. Then when I came inside to check in, another employee was consoling her, as if she had been wronged. It was very immature and unprofessional. My husband couldn’t believe her behavior. With such a bad beginning, the rest of our stay seemed not great. The pool was cold and the water was murky. The pillows were terrible, as were the showers. The carpet in the hall had lots of stains. It just wasn’t a great stay, not what we were expecting.
Elaine
Elaine, 1-night family trip
Verified Hotels.com guest review