Extended Stay America - St. Louis - Westport - Craig Road

First they charge my card twice and then I tried to take a shower and the shower wouldn’t work I called the helpdesk and they told me it would be tomorrow with no concern

The staff was very attentive, manager Lillie Anderson was amazing. She remembered my name every time I was at the desk. Charles was very nice at check in. There were a few things in need of repair, oven door, security lock, and phone. But overall had an amazing 6 days there. Also laundry room was clean and kept up well, which I did utilize. Thank you Lillie for making my stay outstanding. Did appreciate having a stove instead of just a range top which other Extended stays have.

The room they put us in was interesting to say the least. It looked as though it was a suite that was turned into a dual queen bedroom. Had a kitchenette and fridge, and was considered an upgrade over my originally booked a single queen. Also this is the first hotel that didn't take cash payments.

Size of room and kitchen great.Grab and run breakfast we liked as was quick and just something basic to have.Found bathroom dirty with grime and could not understand having a suite unfurnished.As in having to go to front desk for coffee maker-only to be told had run out and also ask for cutlery plates and everything..All cupboards and draws empty.Referring to a previous guest comment could see as one could feel not safe as so many exterior doors-which didnt self shut and someone did try our door and such long corridors and mazes of doorways did feel a little uneasy especially at night.No lift so lucky we did get ground fllor but compliments to Emilio on check in.Very helpful and polite and a friendly manner.Also reported kitchen sink not functioning and door safety latch didnt work (reported at check out)

It was wonderful wonderful staff and area