Hyatt Regency Toronto

Great location and very reasonably priced for downtown Toronto. Super service and convenient parking

Room was very clean and staff was excellent.

I frequently stayed at this hotel for business travel over the years and did not experience any dissatisfaction. My last stay was in 2017. However my overnight personal trip was extremely disappointing. The hotel bathroom was filthy with floor that clearly not been mopped, a shower stall that had not been properly cleaned still with residue from the last customer, the wash cloths had long hairs in them, and that was just the bathroom. Without going into exhausting details, let me point out that some type of large phlegm was on the wall next to the desk. The heater even when turned down to 18C would not cool. The noisy heater fan ran all night and it felt like 30C the entire time. Considering that this is a Hyatt Regency, i would expect a room like this to not be in the available inventory to guests. At checkout, the front desk representative was not empowered nor interested in taking more details or resolving my issues. I felt like I was being hushed so that other guests checking in wouldn’t hear my experience. I suspect that if rooms are being offered in this condition that you should rethink staying at this property. On the plus side, the breakfast was delicious as always.

Excellent accommodation experience