DoubleTree by Hilton Hotel Cleveland - Westlake

Hotel was clean, staff was friendly. Only 2 small complaints...first is that they need pool towels then ones most hotels usualy have are small enough to begin with but the towels that were out during out stay were literally the size of dish towels/hand towels. Other complaint is that the water in the shower did not get hot. Got luke warm at best. I don’t know if it was just our room or if this is a common thing but that should be looked into

The hotel was really nice people at the front desk were really helpful and courteous but they need to have their parking lots repaired lots of potholes.

We loved the hotel. My only wish is that they'd stop using down bedding. I'm allergic and it's cruel to animals.

Everything was perfect from the reservation to check-out. Couldn't have asked for a better experience. The service and the room was excellent and you get a free cookie as a bonus! I loved this place.

Restaurant was cold. Breakfast Buffet was included but we had to fight to get that we booked the room third party. Buffet was just ok.. Hot tub did not work the first day and the pool area was cold. Pool towels were not in the pool and they only had two towels when we asked at the front desk. They gave us two free drinks because the purpose of our trip was to swim. We were not impressed because lighting was bad in the room, room was small. Location however was great...nature center, mall, Skyzkne, restaurants and giant eagle right there.