Four Points by Sheraton Manhattan

Overall a great hotel. I really liked how environmentally friendly some things were like no straws, refillable shampoo and conditioner pumps instead of single use plastic bottles etc. The only downside was music on in the central pool area until 10pm which is right outside of most of the rooms.

Pool side room was super bright all night long. Closed the curtain and still had beaming light in the room all night long. Hallway and pool area should have a dimmer. Kids loved the pool though. Staff very pleasant

The guest registration girl was having difficulty get a guest corporate info or discount information. Instead of checking the guest in and then resolving the issue, she made us wait more than 20 minutes while she tried to fix the issue. By the time we approached the counter, there were three other people waiting, and two had already decided to go elsewhere. Management needs to address the issue, as well as have the employee call someone for assistance. Was this discount worth losing the two guest who left and went elsewhere?

Tepid water and only one bath towel in a room for two people! Housekeeping not available so had to wait for front desk to find time to bring more towels. Repair guy came on water and said that was as hot as it could be. I guess they save on water because VERY QUICK, COLD showers.

We had no hot water, the customer service at the desk was poor an un helpful. Seem untrained as well. After reporting there was no hot water the staff seemed to not care.