staff was friendly.
however, so many things were out of service, broken, not working, or not clean.
one of the elevators were not working for the two days,
the microwave in our room burnt and had a smoky smell when we checked in and had to ask them to fix/replace it,
the pool was dirty,
the main bathroom in the lobby was disgusting (3 out of the 5? toilets? were dirty/not flushed),
the shower heads in our room wasn’t working properly (2 out of the 4 shower heads was dripping water, was NOT working)