Krystal Cancun

Front desk staff were not pleasant. Made us wait until after 4:30 for room and then gave us the wrong room, After arguing with desk staff that 3 people cannot sleep in 1 bed and we paid for double room, they told us to sleep on the pullout couch. After refusing, they then made us wait until after 5 pm for our double room that we paid for. No compensation for delay was offered like go to restaurant and get some dinner on us, etc...... When we checked out we were called in our room at 12:15 and told check out was at noon and if she had to call again , she was going to charge us, we told here we were just on our way down. One of our guests couldn't locate her towel cards - was told she was going to be charged $50 US if she didn't turn them in. She eventually found them. That was ridiculous...The buffet restaurant did not have a lot of variety of things to choose from, rather disappointing. The pool lounge chairs need to be upgraded as they sagged when you sat in them. There was an outdoor wedding that went all night under our window. Went to bed at 12 am and we had to take sleep aid to get to sleep, it was so loud, and I would think they would shut it down at 11 pm and take it to an inside space so as not to disrupt the hundreds of hotel guests... The Gentleman at Concierge desk was extremely nice and helpful.

The hotel was very nice and convenient to everything, restaurants, bars, shopping. The beach was beautiful. The staff was nice and very helpful. I will stay there again.

It was one of the worst stays I have ever had in an all inclusive hotel

Don’t let the pictures fool you! Yes, great location and great access to amazing beach but hotel rooms are very aged and dirty. The lobby was pretty flash and staff were nice but not overly helpful. Our room was clean but there was mold growing in the bathroom, on the bed base and in the lamp shades. Overall was pretty disappointed with the rooms condition. Dont eat at the buffet!! Over priced and food very average and cold.

Good spot for the beach.