Krystal Cancun

The worst place ever no power in the room.rented room in Another hotel first night property would not reimburse reservations would not reimburse.hotel management upgrade to another room the next night bathroom door would not shut toilet back up water leaking from ceiling trust me don’t stay here ever. Going to file complaint with better business bureau

The twin beds were a little stiff and the bathroom had a salt water ocean smell to it. Aside from those two things everything was great. The staff was very nice and the pool and lobby are both amazing. Good food on site so you don’t need to leave but also very close to many restaurants and a mall to shop. The beach and pool by far my favorite features.

An old hotel. We were in the See View Club Lounge Room. For the lounge you have to cross the hotel and move to another building. They did not let us know that breakfast was only in the lounge. We ate a central dining room and asked us for a payment for the meal even though the hotel staff saw that we had a bracelet that all the appearance suitable only for the lounge. The positive things are, stunning sea viwe. A comfortable and nice beach. Central location. I will not return again.

The keys for the room stopped working Everytime we left the room. The staff in the restaurant wanted to charge us extra for the breakfast when it was already paid for with the purchase of the stay. We clearly did not pay or agreed to. It's close to the beach but not worth staying based on the service. We will never stay there again. Better hotels in the area.

Everything is good good time good location only one thing breakfast is always same chilaquiles

Amazing, close to everything they treat you like a king as soon as you walk in.

Krystal as a brand is a very good choice when visiting Mexico. It's a Mexican "brand" with many of the properties being older, but well located. Most of the time, the area around it has grown up, but the Krystal has been there for some time. This property does show it's age. Attempts to make repairs and keep up haven't been completely successful. If you're visiting the area, this may be a good budget choice. The staff is wonderful and the breakfast buffet is the one bright spot of the entire stay. Parking was tight, but free and available every evening we stayed. Noise and room condition is the biggest issue here. Clearly not up to par with hotels nearby, but for the price, we were certainly willing to put up with it. The location is simply one of the best but that comes with some down side. Being next to some pretty heavy party spots means you may have to put up with all night party music and bass beats that shake the entire hotel sometime until 4 am. In our case we also had some fairly drunk loud neighbors. 5 straight nights of little to no sleep. Thanks to them. Despite being one of the worst hotel experiences we've ever had, the location and staff really helped make our trip fun. Strange review? For what we paid at peak season, I'm happy.

Check in was easy and the bellman helped us up to our room... beware of the timeshare people who get your on the way to the rooms...the room was clean and had a wonderful view of the pool and beach. Everything was going well until the next day when we got back to our room after a long day and the room wasn’t clean...no big deal but then when taking a shower we realized there wasn’t any hot water..apparently the hotel was having plumbing issues and we were told it’d be a while before it got fixed. We left early morning a couple days later and still no hot water. I think this hotel needs a major update but overall it was okay for the location, price and amenities.

The mattress was defective had a large bump. The housekeeping didn't clean the balcony and the ants kept piling up. The headboard from the bed fell off. No hot water one day. The elevator didnt work for 3 days we had to wait in long lines to go up and down.

Its a pretty lackluster hotel. Also don't expect them to go the extra mile for you.