Krystal Cancun

Not what I expected , did not return my cell phone

Hotel definetely needs some deep cleaning, during our 8 day stay we saw the same grease smudges on the elevator doors, dirt on the tracks and looked like the exterior windows had not been cleaned in days, we finally saw a lady cleaning the windows from the entrance on our last day when we were walking out to get our taxi to the airport. Service was good, location is great, food is ok, my only big complaint is the cleanliness of the windows mainly and the jacuzzy also did not look clean and the water temperature was almost the same as the swiming pool, that was disappointing.

Beautiful hotel. Room was great with amazing ocean view. One thing I did not like was that when I booked the hotel, my booking mentioned that continental breakfast was included, but the representative at the hotel did not mention anything as such. There was a miscommunication between what the hotel included and hotels.com where hotels.com stated that breakfast was included, and hotel rep said it was not. Other than that, my stay there was great. Beach was within walking distance, and the pool area was clean and very well kept. I would definitely stay there again.

Hotel is nice but no one ever answers at the reception if you call... views are amazing. Spa and club are really nice too

The staff at the reception weren’t all very nice. One waiter at the beach forget to give us our drink and when was asked about it said the bar on her side is closed and didn’t bother letting us know so we kept waiting. Before leaving the hotel for the airport we asked for a hospitality room , which was not tidied up and had used towels and a-tips, and no clean towels for us to use which kept us waiting for new ones and waisted the minutes we had for the room. Besides the bad thing, the hotel had a nice beach and pool , and was located very close to the Coco Bongo , Hard Rock Cafe and other good places to eat and go out to.