Red Roof Inn Hartford - Vernon i Vernon

There were dirty towels, the lobby area was scary unkept, and outdated

DO NOT STAY AT THIS HOTEL!! THEY CHARGED ME EVEN THOUGH I WAS NEVER ABLE TO CHECK IN!! I booked this hotel late on a stormy night because we had to get off of the road for safety. When we arrived, the power was out in the town. There was no one at the front desk, only a battery operated lantern at the desk. We waited and called out, but no one came. I immediately called hotels.com and they tried calling the hotel with no answer either. It was very late, so we ended up sleeping in the car in the parking lot (a first for me). In order to receive my refund, hotels.com contacted the hotel to verify that I did not use the reservation, but on two separate occasions the hotel claimed I did use it!! I am a frequent traveler and have used hotels.com successfully dozens of times, and I do not fault them for this at all- they did make it right for me, although they shouldn't have had to. I rated the room quality only because the review requires it, of course I wouldn't know as I never saw it. I have never stayed at a Red Roof Inn, and never will. This hotel is dishonest, do not give them any of your money.

I found the service terrible. I was given a room with someone already sleeping in it. I had to wait 20 minutes for the desk person to drop his kids off at school before I could check out!! The breakfast food was inedible. Only good thing is the hotel is next to a great deli.

Everything was fine except the pillows were too small

Best option to rest for the night around dinner time on a high-travel weekend on Friday. No hassle or bargaining. Great Jewish deli nearby! Thank you for not gouging us like the other hotels! $90 per night was a very fair price. Best wishes to you and your staff!