Sheraton Indianapolis Hotel at Keystone Crossing

It was lovely. Thanksgiving with family in the area. Will return to the beautiful Sheraton.

We got a king room with a sofa and it honestly wasnt in that nice of condition. We stayed here in a smaller king room back in aug and had a much better experience. The beds are very firm not that comfortable. The room we stayed in(342) need some maintenance. Other wise we love the location and customer service.

Great hotel, unfortunately I picked a time that had hundreds of kids. They were literally running around the halls and sliding down the hand rails. The fact that it’s directly connected to the mall was a great amenity.

I thought the outside and surrounding areas of hotel were dirty. Someone should of cleaned the glass doors in the entry they were filthy. Also one of the signs on the door in our hallway kept falling down. Just made the hotel seem old and broken down.

Our stays was for comfort in visiting family, we were well received by all staff from check in, to check out.