Shelborne South Beach

Hotellet hadde en perfekt beliggenhet. Hyggelig personale, flott bassengområde med gratis og godt kranvann i beholdere med is. Dette var også på treningsrommet. Stranden var nydelig og rett ved hotellet. Noen minus var det. Det byttet ikke sengetøy på de 9 nettene vi var der. Litt skittent på badet da vi kom. De fylte ikke opp med toalettpapir, flaskevann og kaffepads hver dag. Så måtte oppsøke de og spørre om å få det eller ringe resepsjonen. Det var vegg til vegg teppe som virkelig trengte å byttes ut. Det var dyrt å kjøpe noe på hotellet. En drink i plastikkglass ved basenget kostet 20 dollar. Vi var 2 voksne og en på 16 år på rommet, men fikk bare 2 solsenger på stranda pr. rom.

Flott hotell, nydelig strand og sentralt. Litt nedtur at hotellet var overbooket da vi kom ( etter 15 t.reise) og vi måtte bo på et annet hotell første natta.

Beautiful hotel inside. Wonderful huge pool. Breakfast poolside was a great edition. Comfy beds. Room service was terrible, they brought the wrong order and getting in touch with them to order was the worst, no one answers the phone. Hotel concierge fixed the issue right away though. Would definitely stay again. Family friendly

Close to everything, great beach/bar service. Took the 150 bus from airport...$2.25 pp get off 18th st. Right there! Close to everything, would recommend. Next time I’d get a balcony though....

Rooms were very worn. Noisy air conditioning and water was only warm. Check in was very disorganized too. Nice pool and beach

Front desk don’t pick up. They are trying to scam me for $40.00 worth of mini bar. Request to lock it so they can’t pull that stunt. Breakfast options tasted old.

This is an interesting review as we had some major issues at check-in (the room we booked in August was no longer available and the hotel was otherwise fully booked. (They finally found one room for our large family. It was a major issue and not handled very well by Tiffany at check-in, but I am going to keep this review to a review of the actual hotel experience, excluding what I hope is not a recurring issue for the hotel...) The Shelborne is a beautiful hotel that I would highly recommend for families. The pool is beautiful and easy when watching multiple children. I think one of the larger resorts would have proved more challenging for us. We were able to always find chairs and the staff was attentive and kind. It is an amazing location and we loved walking the boardwalk and exploring the beach. I highly recommend a meal at the social club! The resort was clean and I really appreciated that they have one open cabana for toddlers. Though small, it was an easy place to escape the sun and play for a bit with some toys and books.

As of this writing in mid-February 2020 the Shelborne South Beach hotel is clearly experiencing staffing and management problems. Upon our arrival at ~5pm, we had to wait in line for 20 minutes only to be told our room wasn't ready yet. The front desk staff was apologetic and pleasant, but we were still unable to access our room until hours later. Apparently they did not have enough housekeeping staff to prepare the rooms in time. The bellman kept our luggage while we waited for the room. He was obviously overworked and noted that he was the only bellman there while four normally work that shift. Again, apologetic and pleasant, but unable to handle the workload presented to him. A similar situation occurred the next day poolside. There was only one employee serving food and drinks there. She also noted that several co-workers were missing. Again, apologetic and pleasant, but unable to handle the work load. Meanwhile, because of the check-in delay, the front desk staff pro-actively offered a $75 credit and encouraged to use it to "have breakfast on them". We did, and spent $90 for the 3 of us. Unfortunately, on check-out the credit was no where to be found. The front desk clerk offered to investigate and call me later that day, but never followed up. I called this morning and after waiting on hold for 5 minutes, I hung up and wrote this review instead. It is a great location, albeit with small rooms. It could be a great place if they fix the staffing problems.

Hotel with good bones but neglected