Holiday Inn Express and Suites Indianapolis W- Airport Area

I booked 9 rooms for 3 nights and set them all to be pay at hotel as i was only reserving them and my colleagues were to expense their own rooms. the manager told me i had to prepay for all the rooms and then credit me back to then charge the others for their rooms. i thought this was done but it was not and i am stuck with the bill to fight. also as a reservations only, i had 2 colleagues that had to leave a day early so clearly at check in they attempted to cancel the 3rd night and they were told that it was a prepay and not able to cancel so we had to pay for nights that they were not there and clearly within the 24 hour cancellation policy. not happy and fighting now.

Garbage management. My son passed away on October 1st. I booked this hotel for the week. Once we arrived in Indianapolis some friends offered us a free place to stay. We took that and checked out of the hotel after the first night. The hotel charged us for the entire week despite the extenuating circumstance. I have reached out several times and management has refused to call or return emails. I have contacted hotels.com and the IHG customer service to no response. I'll never use holiday inn again and have cross posted on social media and Google.

The hotel is physically a good place, the staff are great and- despite its location in a less than stellar part of town- I felt safe and secure inside. Basically what I expect from a Holiday Inn Express. The only complaint I have and it is not a huge deal- is the fact that there is loud ambient music playing over the PA both in the breakfast area and in the hallways outside of rooms. I am not sure why they do this. It is kind of annoying although you cannot hear it once you are in your room with the door closed. Get rid of that and they have a perfect score aside from the location issue.

No hot tub Pool was freezing cold

Room was on side of hotel next to very busy I465 8 lane traffic. Road noise all night long terrible nights sleep.