Hotel St. Helene

Very central location in the heart of French quarter. All streets/exits where blocked by police for the new years celebration. Heavy security inside, felt very safe walking about. Historic area, lots of bars, resturants, cafees and nightlife. Close to all major attractions and sightseeing in NOLA. Only downside we got a tip from the hotel to go downtown for the fireworks, we did not follow the instructions and went to a local bar in french quarter and just by coincident ended up seeing a major spectacular fireworks in the crowds right next to Jackson square. Staff are friendly and helpfull, good accomodation and standard. Free wifi and coffee, for tranquility they offer there own back garden with a fountain, very nice for just sitting down and having a coffee inside the hotell. Do consider the upgrade for the balcony though, we didn´t go for it as we figured location was nr#1 priority and we spent a lot of time outside. Balcony could have been a nice extra treat, but not a must in our own option. There´s some money to save on the rooms, all rooms have a seperate living space, which makes it a nice setting and look less like a hotell. Clean, spacious rooms, Would without a doubt stay here again. The shuttle to the airport stops right outside the hotell. On new years eve they wouldnt let the shuttle in, but the walk is only 5-10 mins from the downtown area. We were very satisifed with our stay here!

It was closed down when I got there and Hotels .com didn't tell me I was very nearly on the street

We booked our trip to this hotel and the day before we left they emailed us and booked us at their sister hotel. The chateau hotel. We were looking forward to staying at hotel st Helene. They didn’t give us enough time to book something else. The chateau hotel was very old, the room we had was musty and the bed was very uncomfortable. Very unhappy with the last minute swircheroo and will be finding a different hotel the next time I’m in the quarter

Great location in French Quarter. Help was friendly and helpful. Room was clean , no chair in room. No elevator so have to carry bags upstairs rooms unless you are on first flloor. Also asked for wake up call which never happened. Breakfast consists of reg.or decaf coffee. Price about right for what you get.

This hotel is in horrible shape. Mildew, water spots, missing paint, everything was filthy. Bed had springs bulging out and yellow stains. By far the worst hotel that I ever stayed in. Pictures on web were very misleading. Pay by the hour motels are better than this place. Can’t say one nice thing about this dump. Hotels.com should kick this hotel off it’s website.