Palazzo Firenze

Palazzo Firenze was renovated very recently. There are good and bad aspects to this. There are things that management can resolve and those that absolutely can’t change. We were so bothered by the negatives that we left on the second day, though we had booked a four day stay. Reception staff is very pleasant and helpful, while the restaurant waiters were totally useless. Housekeeping forgot to clean our room the next day after our arrival. We left on the second day, so we can’t speak to their performance. The room lacked towel bars, a shelf for soap and shampoo inside the shower, and even a waste basket in the room. But the reason we left is that we did not feel comfortable walking outside, especially since it didn’t feel safe after dark. We also regret having booked through Hotels.com. Though we advised the hotel staff on our arrival date that we would leave 2 days later, the website will not refund us for the unused days.