2/10 – Dårlig
19. september 2022
A living nightmare
Worst hotel experience ever. Dark basement room ,very little light and very noisy. I had booked for 3 nights but could not bare to spend 3 nights in that room.I asked the front desk staff the first evening if it would be possible to have another room, and she said it would be possible to have a room on the 2nd or 3rd floor the next day- but that was before I met Denise. She is the most unpleasant front desk staff I ever met, grumpy and unpolite, and not willing at all to let me have another room. Sghe said I should not have listend to her colleague that said I could have another room. She even hang up twice when the custom service agent from Hotels.com tried to call her. I will NEVER stay at that hotel again!!
Torill
Torill, reise på 3 netter
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