Holiday Inn Express & Suites St. Louis West - Fenton, an IHG Hotel

When we arrived at the hotel they could not find our reservation. We thought that we were possibly going to have to go to another hotel. They finally found our reservation and found that they had checked somebody else into our room. They didn’t even verify the reservations that they checked another person under. Fortunately they were able to give me the room that they were supposed to have given to the other person. The next morning at check out they were trying to charge me for the room again. I had already paid for the room in full through hotels.com. They told me that the credit card number that they had tried to run which was not mine, was being declined. This stay was not a good experience. Will not stay here again. I normally have very good service and excellent rooms from Holiday Inn and Suites. This was not the case this time.

I had reserved and paid for a room with two queen beds, On my arrival I was notified that they didn't have any rooms with two queen beds available, based on my travel party we needed the two beds. They told me that I was being upgraded, so I sent to the room and had one bed and a sofa... it hadn't been cleaned... trash on the room and dirty towels on the floor, I returned to the front desk and told them the room hadn't been clean, so they sent me to another room... this room hadn't been cleaned!

The hotel in general was nice. Clean and comfortable room. Pool was at a good temperature. Breakfast was good. A lot of the staff was not very welcoming in their attitude. Not awful, but not welcoming. And even though signs were posted about the Covid Mask Mandate for the guests, I saw several employees not following that protocol.

Breakfast was excellent. When the maid did our room it sparkled!

We’ve stayed here many times but each time we visit, the property is more run down. It is very clean and conveniently located near our family so we keep going back. This time the service was lousy as if the staff was annoyed we were there. the young girl serving breakfast was friendly but overwhelmed. Her manager finally came to help but was grumpy and wasn’t helpful. Hopefully they can get some more breakfast staff and do a little remodeling around the property.

Location is great. However, the first room I was given. The tub was gross! The second room the chair was super old and looked dirty. The bathroom there was pee on the toilet seat, an hair in the tub and sink. Specially asked for an immaculate bathroom, and was ensured it would be double checked prior to my arrival it wasn’t! I have a thing about dirty bathrooms, so I requested an exceptionally clean one.

It was wonderful

great place and location. Nicest breakfast I've had since Covid. They serve you anything you want from the hot food bar. Hotel is beginning to show its age, but well kept. Staff is great.

The hotel is dated and dingy so, it was hard to tell if it was clean. There was mildew in the shower and along where the tile meets the tub on the floor. I should have taken pictures and thought about it but decided it probably wouldn't do any good, kicking myself now. I had to wait to check-in until the girls behind the counter were done with their social media posts.

The bed was uncomfortable. Sounded like the frame was broken. Gum stuck under the arm of the chair. Table was dirty.