Hotel RL St. Louis Airport

The room was large and clean, but a mini-fridge and a microwave would have been nice. Especially since the on-site restaurant was closed due to COVID concerns, but I can't downgrade them for that. The breakfast options were basically limited to coffee and muffins.

Cold shower. First & last stay.

There was no hot water the next day they wouldn’t let me keep my room over all horrible experience

My only complaint is that we was not able to take a hot or at least a warm shower.

Upon arriving to this hotel the location and parking situation was immediately frustrating. When checking in I was told to pay per night for ON SITE parking.. with 1 entrance being the door at the front of the building. Mind you, we went when it was terribly cold weather so the long walks back and forth to the car were disappointing. Fast forward to getting our room. We were placed on the 4th floor, immediately off the elevator the smell of smoking was overwhelming. No big deal right? Typically wouldn’t mind but now I have children in tow. Swipe the room key to get into the room, terribly small doorway opening I have to turn sideways with my belongings to get into the door. The television in the room only had 7 accessible channels. We stayed 2 nights and 3 days, the entirety of our stay THERE WAS NO HOT WATER. Cleanliness could be ranked at about a 2 overall. No toiletries left in the room for our use and half a roll of toilet paper.. no breakfast, restaurant or cafe open for a quick bite thanks to Covid-19 so my meal points were useless while booking this stay. I think we were more excited to LEAVE rather than to arrive for our weekend away. If we were to return to visit St. Louis we would not stay at this location, that’s for sure! Ultimately, we ended our stay and demanded a refund for a weekend full of inconvenience. I do not recommend this hotel for your stay.

Very clean and professional staff.

A pleasant surprise. Wanted something close to the airport, and their price was great. The facility was nicer than I expected. The only negatives were no shuttle (Covid), and only one towel and no soap in our room. But the staff set up a taxi for us, and then followed up on it the next morning to make sure we would get to the airport on time. Plus they said bring a receipt for the taxi ride, and they would deduct it from our stay next time. Overall, a very good experience.

Our stay was horrible the room smelled like cigarettes also the tv did not work I had to go buy a Roku for the kids to watch we got 1 towel when there was 4 people in the room nobody came to pick up trash it stayed until we left no hot water in the rooms for 24 hr they would not give us any credits for the I convince we were told the manager would not answer his phone when the worker was called the general manager came in the next morning the only thing he did was say sorry he sent them to fix tv but I had already went to store that was it couldn’t even get a good cup of coffee I normally stay at this site when I visit home but I will never go back again

First a big THANK YOU to the G.M. and staff at RL Hotel for making our stay here as comfortable as possible. Everyone I met was very pleasant and helpful. Our room was very comfortable so fresh and so clean, clean 😁. If we had any questions or concerns the answers were all ways, "No Problem"! Keep up the good work RL.I will recommend you to anyone who is looking for a good hotel.