Best Western Plus Cascade Inn & Suites

It was difficult to get in and out of due to road construction.

Visited Best Western plus Cascade inn and suites in oregon troutdale. I had no complaints until my return to room for check out after running a marathon. I returned to my room to retrieve items from room only to find that items had been removed/stolen from my room. My beverages to replace my electrolytes were gone, and items i know were not in refrigerator were placed in fridge. On way to front desk noticed my item in housekeepers cart. I confronted housekeeper and she said she had taken them because i had checked out already. Not true i had a late checkout of 1pm. Unacceptable!!!!! I have never had problems with my belongings being taken from my hotel room. Only to be told by employees at desk that thats not right and she would talk to housekeeper. That's it!, No apology. Electrolytes today, a guests jewelry or money tomorrow.

We had an amazing time at comfort suites! My kids loved the waterslides and Renee at the front desk was so nice and helpful!

I chose the hotel for the location. The service was good but the bed matresses are very old and uncomfortable.

Nice hotel, friendly staff