Please notify guests when you have received their completed online guest information form. I submitted mine, then was asked to complete the same form some weeks later.
Also, please email the manual (lock box info, etc.) at least several days before the stay and make sure the contact phone number is not one that is out of service. The Expedia platform provided links that did not function. It is better to e-mail directly to guests rather than via the Expedia platform.
The manual itself was very thorough and useful. Thank you!