W Chicago - City Center

the hotel is just beat-up. Needs a total renovation. very dated feeling like early 2000's. There was a convention there for african american men. it was held in the lobby and mezzanine level. Basically, we can back from dinner around 8:30 with our 2 small children and walked into what felt like a strip club. it smelled like cigarettes and sex. It was pretty quiet on our floor, but everything was just dated. It felt like an early Sex and the City episode. I would have expected more for the price. They also couldn't accommodate adjoining rooms with my parents. Everything was just all kinda eh.

This hotel has a wonderful central location. You're close to everything & it's in a good area. The staff is extremely helpful & kind. The room was very modern & the bed was super comfy. The hallways are smaller & outdated as it is an older building, but the common areas & room itself was very modern. My only complaint is that the bathroom door is a sliding door & doesn't close all the way which doesn't allow for much privacy if you're not traveling alone.

Great experience, great staff! Always love staying at the W!

I was disappointed that the hotel did not want to refund me my last night there. I had a work emergency (had to do hair for the “Kelly Clarkson talk show”) I called the day before I was even supposed to arrive to only cancel my last night & they were so un accommodating. So I lost that money. Also as a member if hotels.com & Marriott rewards you would’ve thought I would’ve got a break¿

The tub was stopped up and I had to call maintenance for them to unclog the tub.