Sofitel Rio de Janeiro Ipanema ex Caesar Park

Great experience overall.staff is wonderful,specially concierge Estephan,she was extremely nice,helpful and efficient,best ever.she gave us excellent suggestions and cared if we really enjoyed our stay.

The staff was always 2 feet away and was there to help with all questions. This hotel has a great roof top with a pool, bar, restaurant and fitness room. The rooms are clean and every staff member had a smile on their face. This is a must visit on your trip to Rio and sits perfectly in between a short cab ride to Copacabana or Leblon.

Great location. But the Hotel has still not reached the Sofitel level. Service is good, particularly at breakfast. Concierge is friendly and efficient. But room are old, furnitures bear marks and spots, the bed was stinking and there were small flying bugs in the bathroom. Urgently needs refurbishing! Sure once this done it will be a nice place to stay.

staff were fantastic, especially at the front desk. it was our first time in rio they went the extra mile to help us out.

I would not recommend this hotel to a friend. We felt very uncomfortable from the beginning of our stay there. The hotel is well-located, rooms are spacious and modern (no coffee machine though), but there was a couple of things that stroke us in a negative way. Already at the check-in, the employee at the reception approached us in a weird way and whispered (in two occasions) that he was giving us a nice room even though it was a bit earlier than the check-in hour, probably to get a generous tip. If you stay at this hotel, always ask for a receipt on the spot for every service since they may not provide it otherwise. And ask for the cost in advance. Don't be naive. We had a bad experience at the breakfast buffet. Breakfast was not included in our reservation, but that only come up after the second time we finished our breakfast the day we were checking out... only then the ladies from the breakfast reception handed us a bill (for two people) for $120... The manager wasn't polite (besides not speaking any English). Overall it was an unpleasant experience we hope to forget soon...