I called the night before and was told early checkin wouldn’t be an issue, so showed up at noon and there were no rooms so I was put on a list to be called when available and went to the pool, we were never called for early checkin and to make it worse they went an hour and 23 mins passed the 4PM check in so we couldn’t access the room till then and they also gave us a luggage scare as it wasn’t in the room it should’ve been and had to be located. Room had no extra pillows and getting someone on the phone was difficult and one of the restaurants is no longer open which should’ve been disclosed. Overall unhappy with the experience.