Sahara Star

Greet guest with smile....that’s the only request

The worst hotel experience I've ever had. Most staff are nice and polite, but a few encounters left a sour taste, and spoilt the Mumbai portion of my trip. The hotel itself is fantastically decorated, but no sauna or steam room as advertised. Complaints to management result in a sorry without further communication or explanation, although I think they knocked off a portion of my check out balance, to appease me. There's only one set of lifts, so prepare yourself for a long walk a few times a day all the way around the hotel. Although the central lagoon is well designed, there should be a central walkway, with another set of lifts opposite the lobby. The lagoon means the hotel is incredibly humid and I even woke up to mosquitos in my room one night

Big beautiful hotel.

- The staff however require customer experience & service training. - There is a stark difference in service quality from Sahara Star vs all other 5 stars in the city, be it Trident, Sofitel, 2 Marriotts, Hilton - In room dining refused to provide simple cutlery. It was our anniversary and we bought pastries from their bakeshop but thought we'd get normal cutlery from the in-room dining instead of the plastic ones, but they simply refused to provide a plate or cutlery unless you order in room dining food with it. - The rooms have electric curtains but half of them do not work - we were told the hotel was sold out, so we lived with it

After purchasing the 5 star hotel at a little more money that I would normally spend we found that the hotel would over charge you for a lot of things for example you had to pay to use the tv, I was also charged 250 R for a soft drink whereas other places I was being charged 25R.