I had an exceptional experience. From the moment I walked in, the staff went above and beyond to make me feel welcome and comfortable. They were friendly, attentive, and quick to assist with any request, making my stay seamless. The hotel itself is in a fantastic location, right in the heart of the city, with easy access to shops, restaurants, and attractions. The rooms were clean, modern, and well-equipped, providing a perfect retreat especially after a busy day. I would highly recommend this hotel to anyone visiting Chicago.