Jaypee Palace Hotel

Great service and friendly staff. Beautiful hotel amidst busy Agra. Prices compare to UK / USA, but great place to relax after a busy few days travelling.

Overall a good hotel and staff is really warm and welcoming, but we chose this hotel so we can have a relaxing few days, but the hotel decided to have a private party right outside our hotel windows. We couldnt even open the windows or curtains all day. After several complains, nothing was done.. the noise was so loud it went on till 2 am in the night. This was brought to the duty managers attention in the morning.. who denied anything like this happened. There was litter all over the lawns and no one bothered cleaning it up for the whole two days. Really all it needed was an acknowledgement or move us to a different room. But the staff is really good, lovely evening show, buffet meal & breakfast are good. Chinese restaurant is really good too.

It was one of the very few 4-5 star hotels available in Agra during peak season which, with several negative reviews, should have been a sign I made the mistake of ignoring when booking it. This is an old property trying to get by with semi-decent customer service. My family stay experience included the following -Leaking bathtub (took them an hour to fix) -Hair strands in the food at the lunch buffet -Local puppet artist peddling handmade dolls in the guise of a puppet show (shows very obvious displeasure if you dont buy/tip heavily) -Using an upscale car from their Travel Desk for a day trip. Got a very unprofessional driver (bad driving and scam tourist stop at a pseudo-temple) +Very close to Taj Mahal +Staff listens and tries to respond (well trained to very smoothly address concerns about your room when things go wrong) +Food at the Pavilion Cafe During checkout I gave clear feedback on plumbing issues and referenced their reviews here. Later, their VP of Operations sent me a very (boilerplate) email on how “delighted” they are with the feedback. And ofcourse, the staff is exceptionally well trained to say that they’ll take “special care of you next time” due to the bad experience(s) during the current stay. Based on other reviews, doesnt look like my experience was uncommon. Consider yourself lucky if you don't run into issues with your stay. But then one opts for 5 star for consistency and not for promoting luck/chance. Hope this is helpful.

great staff and lovely hotel

Strange system of check in when you complete formalities at one counter then go to second counter about 50 mtrs away to deposit advance. Front desk staff should be more smiling/ accommodating if this property is 5 star. Just building do not make it 5 star.