Courtyard by Marriott Miami Downtown

The primary reason for booking this hotel is that it was close to the event we were attending. It's downtown, so it can be dirty and lots of homeless in doorways, particularly on the weekend. We didn't notice as much during the week.

Great service and friendly staff. clean room and nice hotel.

The location of this hotel is walking distance from a few eateries, Whole Foods, CVS and even Ross! All the staff are attentive, welcoming and helpful. I chose this location for comfort, safety and it is less than 10 minutes away from the cruise ports.

Not so good, we got a total different room as we rented and they made us pay for an upgrade

I booked a room for 4. When we got into the room, there were only 2 set of towels. We didnt mind so we shared them. The next day we were out from 10 - 4pm and when we got back the room hadnt been made yet - let alone changed the used towels. We made the beds ourselves and 2 of my family members left. The next morning, when leaving the hotel at around 12pm, we asked at reception to have someone go do our rooms since it hadnt been done the day before. By the time we got back at 5.30pm, it was still undone. I came across a cleaning service cart and the lady asked me if i needed new towels (I had the used ones in my hand) so that was the best service we could get at this hotel. Mind you I am an Elite member of Marriott and have stayed in many of these, but not in Courtyard. Will def not stay again.