6/10 – Bra
11. mars 2022
Below expectations: service, heating and costs
The hotel is beautifully restored with a very good location. Rooms are extremely hot, and no possibility to lower the temperature, such that we wanted to sleep with the window open. For one very little environmentally friendly. - Our room faced the street where drunk people wander and shout until 3:30 in the morning, which was very disturbing. Apparently only the big suites face the quiet sides of the building, and no one in the reception told us this, so we were moved to another room with no less noice, but the room was a lot smaller, and more expensive for some reason. Not very happy about this treatment and the setup of rooms per se. - Parking was in an externally managed parking place, and quite expensive - would hav expected this to be included in a 5 start hotel with these rates. - Ski rental was very pricy compared to the rest of the city, and the employee at the ski rental was very sweet but knew nothing about the slopes and also not much about skis... - again below expectations, and rather have an agreement with the ski rental shop across the street where employees presumeably know more - coming home I disocvered that the hotel had charged my credit card twice for one of the nights we stayed. This ws not reflected in the invoice received upon check-out, and therefore not discovered until later, by coincidense. After 10 days the hotel has still not responded to my kind request to fix the erroneous charging of my credit card.
Julie k, reise på 3 netter