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Candlewood Suites West Springfield by IHG

2.5 star property
Recharge your batteries with a rejuvenating soak in the spa tub or an energizing workout at the 24-hour gym.

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Indoor pool
Gazebo
Exterior
Big E is a haven for rest and relaxation in the business district. Unwind in the spa tub, recharge at the 24-hour gym, or explore nearby Candlewood Suites West Springfield with free WiFi to guide you.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Connecting rooms available
  • Pet friendly
  • Gym
  • Free parking
  • Laundry facilities
Main amenities
  • Weekly housekeeping
  • Indoor pool
  • 24-hour fitness center
  • Hot tub
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Front-desk safe
Feel at home
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
The current price is $90
includes taxes & fees
$79 per night
Mar 13 - Mar 14

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

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7.6 out of 10, Good, 792 reviews
The price is $116
includes taxes & fees
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About the neighborhood

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 14 min walk
  • MassMutual Center - 4 min drive
  • MGM Springfield - 5 min drive
  • Eastern States Exposition - 5 min drive
  • Naismith Memorial Basketball Hall of Fame - 5 min drive

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 26 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive
  • Springfield Union Station - 10 min drive
  • Holyoke Station - 19 min drive
  • Northampton Station - 19 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬9 min walk
  • ‪Panera Bread - ‬16 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

At Candlewood Suites West Springfield by IHG, you'll be just a 5-minute drive from MassMutual Center and MGM Springfield. Guests can relax at the hot tub, work out at the 24-hour fitness center, or grab a bite to eat at the coffee shop/cafe. An indoor pool and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 71 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Pitbull dog breeds are not permitted.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 60 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Shared microwave
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Hot tub
  • Lockers available
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 42-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker
  • Paper towels

More

  • Weekly housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
State tax ID - C0000503250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG offer free cancellation for a full refund?

Yes, Candlewood Suites West Springfield by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Candlewood Suites West Springfield by IHG?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Candlewood Suites West Springfield by IHG?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 60 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Candlewood Suites West Springfield by IHG?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

Is there an onsite casino at Candlewood Suites West Springfield by IHG?

No, this hotel doesn't have a casino, but MGM Springfield (5-min drive) is nearby.

What is there to do at Candlewood Suites West Springfield by IHG and nearby?

Candlewood Suites West Springfield by IHG has an indoor pool and a 24-hour fitness center, as well as a hot tub and a picnic area.

Does Candlewood Suites West Springfield by IHG have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and an ice maker.

What's the area around Candlewood Suites West Springfield by IHG like?

Candlewood Suites West Springfield by IHG is a short 9-minute walk from Connecticut River and 14 minutes' walk from Big E.

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Ryan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel was clean. Room had all the amenities needed for a lengthy stay.
Gerald, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

my stays at Candlewood are always great
Kelly, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

the facility is clean, convenient, and the stuff i
Kelly, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kelly, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

The staff ways great and really helped me out.
Kelly, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Jonathan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

4/10 Fair

Edgardo, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kelly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Avidity family
My stay at Candlewood hotel was very comfortable and easy assisted to the places I want to visit.
Elizabeth, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Disappointed and Dissatisfied
Booked a one bed room on hotels.com and paid online. When I got there I had to pay another $100 and then was told the pool and hot tub are closed (which was the reason I booked this hotel). Then I got to the room and it had 2 beds.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Decent price for what it is
Basic room floors were dirty, otherwise clean and the bed was super comfortable. I’d choose this hotel again for the price
Angelica, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Poor experience
No Pool no Spa, jym's multi-trainer is OOO, AC is noisy
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
Lisa, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

William, 1-night trip
Verified Expedia guest review

8/10 Very Good

Nadine, 1-night trip
Verified Expedia guest review

8/10 Very Good

Kathleen, 1-night trip
Verified Hotels.com guest review

2/10 Poor

There was no pool available despite the fact that it was advertised as having a pool. We drove six hours for a wedding through traffic, finally got there, and saw they the pool was closed for maintenance. Asked the hotel staff for accommodation for the inconvenience and they said we could have a refund for our stay and could stay somewhere else. There were likely no places to stay at that time (930pm) so we had no choice but to stay there. The hotel was advertised as having an 8.2 rating out of ten and candlewood suites has had a good reputation so I thought it would be a nice hotel at least. The hotel was more like a motel with people staying there long term and the room was dingy, the toilet was loose on the floor. If there's no pool available it should not be advertised as such- the pool was the reason we booked the place and paid extra for it.
Kristen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Room was very clean and comfortable.
Lisa, 1-night trip
Verified Expedia guest review

4/10 Fair

The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.
Karina, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

The elevator from a horror story. Carpet needed replacement. Gym equipment could be maintained. We had 2 beds in our room and one bed was well used on one side as it leaned. So we had to use the other bed. However we did like the idea of the kitchenette, and no one coming in our room daily to clean, and we had a shop downstairs for food items to cook. Thank you.
Anthea, 6-night romance trip
Verified Wotif guest review

10/10 Exceptional

Great place to stay.
Luz, 1-night trip
Verified Expedia guest review

6/10 Good

Shanna, 2-night family trip
Verified Hotels.com guest review